And ways to achieve a good night's sleep

Almost a quarter century ago, a book was written about how organizations would focus on share of customer as opposed to share of market, building a personalized collaboration driven by big data. With advanced analytics, banking may finally getting close to realizing this vision. In 1993, a then revolutionary book, "The One to One Future: Building Relationships One Customer at a Time" was published, proposing the idea that as technology makes it affordable to track individual customers, marketing shifts from finding customers for products to finding products for customers. According to the authors, Don Peppers and Martha Rogers, Ph.D., a company could use technology to gather information about, and to communicate directly with, individuals to form a commercial bond. The book became a bestseller, and was on every marketer's bookshelf … almost a quarter century ago.

The flotation pod is smaller than I'd expected. It's white and round like an egg and, at first glance, seems like it couldn't be any longer than I am tall. Sitting in a tiled treatment room at a day spa in Carroll Gardens, the pod looks incongruous, like someone left an oversize computer mouse in a bathroom. I'm here, at a place called Lift Floats, to try sensory-deprivation flotation -- a Sixties throwback technology, invented by the neuroscientist John C. Lilly (best remembered today as the guy who came up with oddball experiments to study human-dolphin communication), that has lately regained popularity, particularly among athletes and Silicon Valley types. After being shown to the room, I shower, enter the pod naked, and close the lid. I lie back as the pod starts to play gentle music and the faint LED lights bathe the water in colors.

The way that we understand one another has been finely tuned over millions of years, to the point where it's hard to believe anything could outperform humans when it comes to understanding humans. I'm convinced though, that within the next five to ten years, that belief will gradually disappear, as machines get better and better at making sense of our emotions. This is the field of affective computing, or what I affectionately call, artificial emotional intelligence. The first signs of the shift to more emotionally intelligent software are already starting to appear on the market, and I'll touch on them in a moment. But first, I want to disclose a strong conviction: I believe emotional intelligence is absolutely essential to artificial intelligence.

This episode includes some amazing stories from some brilliant guests all talking about technology and its impact in our modern world. First you hear from Jim Hendler. Jim is an artificial intelligence researcher at Rensselaer Polytechnic Institute, United States, and one of the originators of the Semantic Web. He talks to us about AI and privacy issues on the web. He has a new book out soon so be sure to get it here.

Human beings are social animals. As part of our neural wiring, humans assess each other's emotional cues on a subconscious level without realizing it. However, some people, such as individuals with autism, have more trouble interpreting these cues. Some cues are difficult for everyone to read. Other cues are even intentionally misleading.

Salesforce.com Inc. CRM 2.82 % 's annual Dreamforce customer conference, set to blanket downtown San Francisco next week, will be an unusual blend of business, technology, entertainment, philanthropy and personal empowerment. The conference, which is the world's largest tech get-together sponsored by a single company, will be an expression of the business-software provider's socially conscious corporate culture and the idiosyncratic character of its Chief Executive Marc Benioff. The event, which is expected to draw 170,000 attendees--17% more than last year--comes as Salesforce, whose public profile to date has been confined largely to salespeople and marketers, is stepping onto a larger stage. The company on Thursday vowed to block Microsoft Corp. MSFT -0.57 Meanwhile, Salesforce is considering a bid for the consumer-focused messaging service Twitter.

The shift in the startup world from apps to A.I. is, in essence, moving from making tools to making people. An app enabled a user to perform a function; at its heart it is DIY. Therefore, apps can be judged by their utility. Does the app help the user solve their problem? If so, then it is a good app.

Artificial intelligence (AI) made the leap from science fiction to the corporate world some time ago. Amazon and Netflix use it routinely to make purchasing recommendations, iPhone users speak to Siri every day, and banks give investment advice or calculate risks thanks to these technologies. But these are only the first hesitant steps of AI, which is due to have a major impact on the financial sector, as revealed in this report in the magazine Euromoney, and featuring an interview with Marco Bressan, Chief Data Scientist at BBVA. Artificial Intelligence has been present in the financial industry for many years now, Marco Bressan, Chief Data Scientist at BBVA, tells Euromoney: "Currently it denotes a vision of the future; an aspect of the sci-fi imagination; something that you still can't do. But the truth is senior financial executives have been doing AI-related work, research and deployment of products for years", he notes. When we talk about Artificial Intelligence we refer to a set of technologies –many created decades ago– rather than one single product or system.

Andre van Rüschen has no memory of the day he lost all feeling in his legs. After a car accident in Germany, he had a spinal cord injury that left him paralyzed from the waist down. When he woke up from a coma in a hospital in Hamburg, the doctors told him he would never walk again. But now, thirteen years later, van Rüschen is back on his feet, and he is training to compete as a pilot in the Powered Exoskeleton race at the Cybathlon in Zurich this month. In a high-rise office building on Leipziger Platz in Berlin, he slides out of his wheelchair onto a black leather pouf where a ReWalk exoskeleton sits folded.