Countless tech platforms are setting out to help call centers automate conversations with their customers. But U.S-Indian startup and Y Combinator alum Observe.ai is bucking that trend by using AI to help coach human call center workers, rather than replace them. Today the company announced it has raised $26 million in a series A round of funding to further this mission. It then automatically transcribes each call and carries out sentiment analysis to determine customer satisfaction while drawing correlations between the words and actions of the support agent and the happiness of the customer. Top-performing agents can be used as benchmarks to determine what works, which can then help train new or under-performing support staff.

Memento broke many of the traditional paradigms in the film industry by structuring two parallel narratives, one chronologically going backwards and one going forward. The novel form narrative implemented in Memento forces the audience to constantly reevaluate their knowledge of the plot and they keep learning small details every few minutes of the film. It turns out that replaying a knowledge sequence backwards for small time intervals is an incredibly captivating method of learning. Intuitively, the Memento form of learning seems like perfect for AI agents. Last year, researchers from OpenAI leveraged that learning methodology to created AI agents that learned to play Montezuma's Revenge using a single demonstration.

Hanabi is a new game that combines cooperation between players with imperfect information.

Federated learning opens a number of research opportunities due to its high communication efficiency in distributed training problems within a star network. In this paper, we focus on improving the communication efficiency for fully decentralized federated learning over a graph, where the algorithm performs local updates for several iterations and then enables communications among the nodes. In such a way, the communication rounds of exchanging the common interest of parameters can be saved significantly without loss of optimality of the solutions. Multiple numerical simulations based on large, real-world electronic health record databases showcase the superiority of the decentralized federated learning compared with classic methods.

In multi-agent domains (MADs), an agent's action may not just change the world and the agent's knowledge and beliefs about the world, but also may change other agents' knowledge and beliefs about the world and their knowledge and beliefs about other agents' knowledge and beliefs about the world. The goals of an agent in a multi-agent world may involve manipulating the knowledge and beliefs of other agents' and again, not just their knowledge/belief about the world, but also their knowledge about other agents' knowledge about the world. Our goal is to present an action language (mA+) that has the necessary features to address the above aspects in representing and RAC in MADs. mA+ allows the representation of and reasoning about different types of actions that an agent can perform in a domain where many other agents might be present -- such as world-altering actions, sensing actions, and announcement/communication actions. It also allows the specification of agents' dynamic awareness of action occurrences which has future implications on what agents' know about the world and other agents' knowledge about the world. mA+ considers three different types of awareness: full-, partial- awareness, and complete oblivion of an action occurrence and its effects. This keeps the language simple, yet powerful enough to address a large variety of knowledge manipulation scenarios in MADs. The semantics of mA+ relies on the notion of state, which is described by a pointed Kripke model and is used to encode the agent's knowledge and the real state of the world. It is defined by a transition function that maps pairs of actions and states into sets of states. We illustrate properties of the action theories, including properties that guarantee finiteness of the set of initial states and their practical implementability. Finally, we relate mA+ to other related formalisms that contribute to RAC in MADs.

We use Asynchronous Advantage Actor Critic (A3C) for implementing an AI agent in the controllers that optimize flow of traffic across a single intersection and then extend it to multiple intersections by considering a multi-agent setting. We explore three different methodologies to address the multi-agent problem - (1) use of asynchronous property of A3C to control multiple intersections using a single agent (2) utilise self/competitive play among independent agents across multiple intersections and (3) ingest a global reward function among agents to introduce cooperative behavior between intersections. We observe that (1) & (2) leads to a reduction in traffic congestion. Additionally the use of (3) with (1) & (2) led to a further reduction in congestion.

Multi-agent reinforcement learning (MARL) has long been a significant and everlasting research topic in both machine learning and control. With the recent development of (single-agent) deep RL, there is a resurgence of interests in developing new MARL algorithms, especially those that are backed by theoretical analysis. In this paper, we review some recent advances a sub-area of this topic: decentralized MARL with networked agents. Specifically, multiple agents perform sequential decision-making in a common environment, without the coordination of any central controller. Instead, the agents are allowed to exchange information with their neighbors over a communication network. Such a setting finds broad applications in the control and operation of robots, unmanned vehicles, mobile sensor networks, and smart grid. This review is built upon several our research endeavors in this direction, together with some progresses made by other researchers along the line. We hope this review to inspire the devotion of more research efforts to this exciting yet challenging area.

Human players in professional team sports achieve high level coordination by dynamically choosing complementary skills and executing primitive actions to perform these skills. As a step toward creating intelligent agents with this capability for fully cooperative multi-agent settings, we propose a two-level hierarchical multi-agent reinforcement learning (MARL) algorithm with unsupervised skill discovery. Agents learn useful and distinct skills at the low level via independent Q-learning, while they learn to select complementary latent skill variables at the high level via centralized multi-agent training with an extrinsic team reward. The set of low-level skills emerges from an intrinsic reward that solely promotes the decodability of latent skill variables from the trajectory of a low-level skill, without the need for hand-crafted rewards for each skill. For scalable decentralized execution, each agent independently chooses latent skill variables and primitive actions based on local observations. Our overall method enables the use of general cooperative MARL algorithms for training high level policies and single-agent RL for training low level skills. Experiments on a stochastic high dimensional team game show the emergence of useful skills and cooperative team play. The interpretability of the learned skills show the promise of the proposed method for achieving human-AI cooperation in team sports games.

An underlying assumption of Stackelberg Games (SGs) is perfect rationality of the players. However, in real-life situations (which are often modeled by SGs) the followers (terrorists, thieves, poachers or smugglers) -- as humans in general -- may act not in a perfectly rational way, as their decisions may be affected by biases of various kinds which bound rationality of their decisions. One of the popular models of bounded rationality (BR) is Anchoring Theory (AT) which claims that humans have a tendency to flatten probabilities of available options, i.e. they perceive a distribution of these probabilities as being closer to the uniform distribution than it really is. This paper proposes an efficient formulation of AT in sequential extensive-form SGs (named ATSG), suitable for Mixed-Integer Linear Program (MILP) solution methods. ATSG is implemented in three MILP/LP-based state-of-the-art methods for solving sequential SGs and two recently introduced non-MILP approaches: one relying on Monte Carlo sampling (O2UCT) and the other one (EASG) employing Evolutionary Algorithms. Experimental evaluation indicates that both non-MILP heuristic approaches scale better in time than MILP solutions while providing optimal or close-to-optimal solutions. Except for competitive time scalability, an additional asset of non-MILP methods is flexibility of potential BR formulations they are able to incorporate. While MILP approaches accept BR formulations with linear constraints only, no restrictions on the BR form are imposed in either of the two non-MILP methods.

AI models invariably encounter ambiguous situations that they struggle to respond to with instructions alone. That's problematic for autonomous agents tasked with, say, navigating an apartment, because they run the risk of becoming stuck when presented with several paths. To solve this, researchers at Amazon's Alexa AI division developed a framework that endows agents with the ability to ask for help in certain situations. Using what's called a model-confusion-based method, the agents ask questions based on their level of confusion as determined by a predefined confidence threshold, which the researchers claim boosts the agents' success by at least 15%. "Consider the situation in which you want a robot assistant to get your wallet on the bed … with two doors in the scene and an instruction that only tells it to walk through the doorway," wrote the team in a preprint paper describing their work.