Information retrieval (IR) methods for KGQA consist of two stages: subgraph extraction and answer reasoning. We argue current subgraph extraction methods underestimate the importance of structural dependencies among evidence facts. We propose Evidence Pattern Retrieval (EPR) to explicitly model the structural dependencies during subgraph extraction. We implement EPR by indexing the atomic adjacency pattern of resource pairs. Given a question, we perform dense retrieval to obtain atomic patterns formed by resource pairs. We then enumerate their combinations to construct candidate evidence patterns. These evidence patterns are scored using a neural model, and the best one is selected to extract a subgraph for downstream answer reasoning. Experimental results demonstrate that the EPR-based approach has significantly improved the F1 scores of IR-KGQA methods by over 10 points on ComplexWebQuestions and achieves competitive performance on WebQuestionsSP.

Factual knowledge encoded in Pre-trained Language Models (PLMs) enriches their representations and justifies their use as knowledge bases. Previous work has focused on probing PLMs for factual knowledge by measuring how often they can correctly predict an object entity given a subject and a relation, and improving fact retrieval by optimizing the prompts used for querying PLMs. In this work, we consider a complementary aspect, namely the coherency of factual knowledge in PLMs, i.e., how often can PLMs predict the subject entity given its initial prediction of the object entity. This goes beyond evaluating how much PLMs know, and focuses on the internal state of knowledge inside them. Our results indicate that PLMs have low coherency using manually written, optimized and paraphrased prompts, but including an evidence paragraph leads to substantial improvement. This shows that PLMs fail to model inverse relations and need further enhancements to be able to handle retrieving facts from their parameters in a coherent manner, and to be considered as knowledge bases.

Challenges exist in learning and understanding religions, such as the complexity and depth of religious doctrines and teachings. Chatbots as question-answering systems can help in solving these challenges. LLM chatbots use NLP techniques to establish connections between topics and accurately respond to complex questions. These capabilities make it perfect for enlightenment on religion as a question-answering chatbot. However, LLMs also tend to generate false information, known as hallucination. Also, the chatbots' responses can include content that insults personal religious beliefs, interfaith conflicts, and controversial or sensitive topics. It must avoid such cases without promoting hate speech or offending certain groups of people or their beliefs. This study uses a vector database-based Retrieval Augmented Generation (RAG) approach to enhance the accuracy and transparency of LLMs. Our question-answering system is called "MufassirQAS". We created a database consisting of several open-access books that include Turkish context. These books contain Turkish translations and interpretations of Islam. This database is utilized to answer religion-related questions and ensure our answers are trustworthy. The relevant part of the dataset, which LLM also uses, is presented along with the answer. We have put careful effort into creating system prompts that give instructions to prevent harmful, offensive, or disrespectful responses to respect people's values and provide reliable results. The system answers and shares additional information, such as the page number from the respective book and the articles referenced for obtaining the information. MufassirQAS and ChatGPT are also tested with sensitive questions. We got better performance with our system. Study and enhancements are still in progress. Results and future works are given.

As language model agents leveraging external tools rapidly evolve, significant progress has been made in question-answering(QA) methodologies utilizing supplementary documents and the Retrieval-Augmented Generation (RAG) approach. This advancement has improved the response quality of language models and alleviates the appearance of hallucination. However, these methods exhibit limited retrieval accuracy when faced with massive indistinguishable documents, presenting notable challenges in their practical application. In response to these emerging challenges, we present HiQA, an advanced framework for multi-document question-answering (MDQA) that integrates cascading metadata into content as well as a multi-route retrieval mechanism. We also release a benchmark called MasQA to evaluate and research in MDQA. Finally, HiQA demonstrates the state-of-the-art performance in multi-document environments.

Prior work has uncovered a set of common problems in state-of-the-art context-based question answering (QA) systems: a lack of attention to the context when the latter conflicts with a model's parametric knowledge, little robustness to noise, and a lack of consistency with their answers. However, most prior work focus on one or two of those problems in isolation, which makes it difficult to see trends across them. We aim to close this gap, by first outlining a set of -- previously discussed as well as novel -- desiderata for QA models. We then survey relevant analysis and methods papers to provide an overview of the state of the field. The second part of our work presents experiments where we evaluate 15 QA systems on 5 datasets according to all desiderata at once. We find many novel trends, including (1) systems that are less susceptible to noise are not necessarily more consistent with their answers when given irrelevant context; (2) most systems that are more susceptible to noise are more likely to correctly answer according to a context that conflicts with their parametric knowledge; and (3) the combination of conflicting knowledge and noise can reduce system performance by up to 96%. As such, our desiderata help increase our understanding of how these models work and reveal potential avenues for improvements.

Current approaches of knowledge editing struggle to effectively propagate updates to interconnected facts. In this work, we delve into the barriers that hinder the appropriate propagation of updated knowledge within these models for accurate reasoning. To support our analysis, we introduce a novel reasoning-based benchmark -- ReCoE (Reasoning-based Counterfactual Editing dataset) -- which covers six common reasoning schemes in real world. We conduct a thorough analysis of existing knowledge editing techniques, including input augmentation, finetuning, and locate-and-edit. We found that all model editing methods show notably low performance on this dataset, especially in certain reasoning schemes. Our analysis over the chain-of-thought generation of edited models further uncover key reasons behind the inadequacy of existing knowledge editing methods from a reasoning standpoint, involving aspects on fact-wise editing, fact recall ability, and coherence in generation. We will make our benchmark publicly available.

It is well acknowledged that incorporating explicit knowledge graphs (KGs) can benefit question answering. Existing approaches typically follow a grounding-reasoning pipeline in which entity nodes are first grounded for the query (question and candidate answers), and then a reasoning module reasons over the matched multi-hop subgraph for answer prediction. Although the pipeline largely alleviates the issue of extracting essential information from giant KGs, efficiency is still an open challenge when scaling up hops in grounding the subgraphs. In this paper, we target at finding semantically related entity nodes in the subgraph to improve the efficiency of graph reasoning with KG. We propose a grounding-pruning-reasoning pipeline to prune noisy nodes, remarkably reducing the computation cost and memory usage while also obtaining decent subgraph representation. In detail, the pruning module first scores concept nodes based on the dependency distance between matched spans and then prunes the nodes according to score ranks. To facilitate the evaluation of pruned subgraphs, we also propose a graph attention network (GAT) based module to reason with the subgraph data. Experimental results on CommonsenseQA and OpenBookQA demonstrate the effectiveness of our method.

E-commerce customers frequently seek detailed product information for purchase decisions, commonly contacting sellers directly with extended queries. This manual response requirement imposes additional costs and disrupts buyer's shopping experience with response time fluctuations ranging from hours to days. We seek to automate buyer inquiries to sellers in a leading e-commerce store using a domain-specific federated Question Answering (QA) system. The main challenge is adapting current QA systems, designed for single questions, to address detailed customer queries. We address this with a low-latency, sequence-to-sequence approach, MESSAGE-TO-QUESTION ( M2Q ). It reformulates buyer messages into succinct questions by identifying and extracting the most salient information from a message. Evaluation against baselines shows that M2Q yields relative increases of 757% in question understanding, and 1,746% in answering rate from the federated QA system. Live deployment shows that automatic answering saves sellers from manually responding to millions of messages per year, and also accelerates customer purchase decisions by eliminating the need for buyers to wait for a reply

Text simplification aims to make technical texts more accessible to laypeople but often results in deletion of information and vagueness. This work proposes InfoLossQA, a framework to characterize and recover simplification-induced information loss in form of question-and-answer (QA) pairs. Building on the theory of Question Under Discussion, the QA pairs are designed to help readers deepen their knowledge of a text. We conduct a range of experiments with this framework. First, we collect a dataset of 1,000 linguist-curated QA pairs derived from 104 LLM simplifications of scientific abstracts of medical studies. Our analyses of this data reveal that information loss occurs frequently, and that the QA pairs give a high-level overview of what information was lost. Second, we devise two methods for this task: end-to-end prompting of open-source and commercial language models, and a natural language inference pipeline. With a novel evaluation framework considering the correctness of QA pairs and their linguistic suitability, our expert evaluation reveals that models struggle to reliably identify information loss and applying similar standards as humans at what constitutes information loss.

Answering complex logical queries on incomplete knowledge graphs (KGs) is a fundamental and challenging task in multi-hop reasoning. Recent work defines this task as an end-to-end optimization problem, which significantly reduces the training cost and enhances the generalization of the model by a pretrained link predictors for query answering. However, most existing proposals ignore the critical semantic knowledge inherently available in KGs, such as type information, which could help answer complex logical queries. To this end, we propose TypE-based Neural Link Prediction Adapter (TENLPA), a novel model that constructs type-based entity-relation graphs to discover the latent relationships between entities and relations by leveraging type information in KGs. Meanwhile, in order to effectively combine type information with complex logical queries, an adaptive learning mechanism is introduced, which is trained by back-propagating during the complex query answering process to achieve adaptive adjustment of neural link predictors. Experiments on 3 standard datasets show that TENLPA model achieves state-of-the-art performance on complex query answering with good generalization and robustness.