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 Question Answering


A Survey on Neural Question Generation: Methods, Applications, and Prospects

arXiv.org Artificial Intelligence

In this survey, we present a detailed examination of the advancements in Neural Question Generation (NQG), a field leveraging neural network techniques to generate relevant questions from diverse inputs like knowledge bases, texts, and images. The survey begins with an overview of NQG's background, encompassing the task's problem formulation, prevalent benchmark datasets, established evaluation metrics, and notable applications. It then methodically classifies NQG approaches into three predominant categories: structured NQG, which utilizes organized data sources, unstructured NQG, focusing on more loosely structured inputs like texts or visual content, and hybrid NQG, drawing on diverse input modalities. This classification is followed by an in-depth analysis of the distinct neural network models tailored for each category, discussing their inherent strengths and potential limitations. The survey culminates with a forward-looking perspective on the trajectory of NQG, identifying emergent research trends and prospective developmental paths. Accompanying this survey is a curated collection of related research papers, datasets and codes, systematically organized on Github, providing an extensive reference for those delving into NQG.


GOVERN: Gradient Orientation Vote Ensemble for Multi-Teacher Reinforced Distillation

arXiv.org Artificial Intelligence

Pre-trained language models have become an integral component of question-answering systems, achieving remarkable performance. For practical deployment, it is critical to carry out knowledge distillation to preserve high performance under computational constraints. In this paper, we address a key question: given the importance of unsupervised distillation for student performance, how does one effectively ensemble knowledge from multiple teachers at this stage without the guidance of ground-truth labels? We propose a novel algorithm, GOVERN, to tackle this issue. GOVERN has demonstrated significant improvements in both offline and online experiments. The proposed algorithm has been successfully deployed in a real-world commercial question-answering system.


Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

arXiv.org Artificial Intelligence

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.


SUKHSANDESH: An Avatar Therapeutic Question Answering Platform for Sexual Education in Rural India

arXiv.org Artificial Intelligence

Sexual education aims to foster a healthy lifestyle in terms of emotional, mental and social well-being. In countries like India, where adolescents form the largest demographic group, they face significant vulnerabilities concerning sexual health. Unfortunately, sexual education is often stigmatized, creating barriers to providing essential counseling and information to this at-risk population. Consequently, issues such as early pregnancy, unsafe abortions, sexually transmitted infections, and sexual violence become prevalent. Our current proposal aims to provide a safe and trustworthy platform for sexual education to the vulnerable rural Indian population, thereby fostering the healthy and overall growth of the nation. In this regard, we strive towards designing SUKHSANDESH, a multi-staged AI-based Question Answering platform for sexual education tailored to rural India, adhering to safety guardrails and regional language support. By utilizing information retrieval techniques and large language models, SUKHSANDESH will deliver effective responses to user queries. We also propose to anonymise the dataset to mitigate safety measures and set AI guardrails against any harmful or unwanted response generation. Moreover, an innovative feature of our proposal involves integrating ``avatar therapy'' with SUKHSANDESH. This feature will convert AI-generated responses into real-time audio delivered by an animated avatar speaking regional Indian languages. This approach aims to foster empathy and connection, which is particularly beneficial for individuals with limited literacy skills. Partnering with Gram Vaani, an industry leader, we will deploy SUKHSANDESH to address sexual education needs in rural India.


Comparative Analysis of Retrieval Systems in the Real World

arXiv.org Artificial Intelligence

This research paper presents a comprehensive analysis of integrating advanced language models with search and retrieval systems in the fields of information retrieval and natural language processing. The objective is to evaluate and compare various state-of-the-art methods based on their performance in terms of accuracy and efficiency. The analysis explores different combinations of technologies, including Azure Cognitive Search Retriever with GPT-4, Pinecone's Canopy framework, Langchain with Pinecone and different language models (OpenAI, Cohere), LlamaIndex with Weaviate Vector Store's hybrid search, Google's RAG implementation on Cloud VertexAI-Search, Amazon SageMaker's RAG, and a novel approach called KG-FID Retrieval. The motivation for this analysis arises from the increasing demand for robust and responsive question-answering systems in various domains. The RobustQA metric is used to evaluate the performance of these systems under diverse paraphrasing of questions. The report aims to provide insights into the strengths and weaknesses of each method, facilitating informed decisions in the deployment and development of AI-driven search and retrieval systems.


UQA: Corpus for Urdu Question Answering

arXiv.org Artificial Intelligence

This paper introduces UQA, a novel dataset for question answering and text comprehension in Urdu, a low-resource language with over 70 million native speakers. UQA is generated by translating the Stanford Question Answering Dataset (SQuAD2.0), a large-scale English QA dataset, using a technique called EATS (Enclose to Anchor, Translate, Seek), which preserves the answer spans in the translated context paragraphs. The paper describes the process of selecting and evaluating the best translation model among two candidates: Google Translator and Seamless M4T. The paper also benchmarks several state-of-the-art multilingual QA models on UQA, including mBERT, XLM-RoBERTa, and mT5, and reports promising results. For XLM-RoBERTa-XL, we have an F1 score of 85.99 and 74.56 EM. UQA is a valuable resource for developing and testing multilingual NLP systems for Urdu and for enhancing the cross-lingual transferability of existing models. Further, the paper demonstrates the effectiveness of EATS for creating high-quality datasets for other languages and domains. The UQA dataset and the code are publicly available at www.github.com/sameearif/UQA.


QLSC: A Query Latent Semantic Calibrator for Robust Extractive Question Answering

arXiv.org Artificial Intelligence

Extractive Question Answering (EQA) in Machine Reading Comprehension (MRC) often faces the challenge of dealing with semantically identical but format-variant inputs. Our work introduces a novel approach, called the ``Query Latent Semantic Calibrator (QLSC)'', designed as an auxiliary module for existing MRC models. We propose a unique scaling strategy to capture latent semantic center features of queries. These features are then seamlessly integrated into traditional query and passage embeddings using an attention mechanism. By deepening the comprehension of the semantic queries-passage relationship, our approach diminishes sensitivity to variations in text format and boosts the model's capability in pinpointing accurate answers. Experimental results on robust Question-Answer datasets confirm that our approach effectively handles format-variant but semantically identical queries, highlighting the effectiveness and adaptability of our proposed method.


FREB-TQA: A Fine-Grained Robustness Evaluation Benchmark for Table Question Answering

arXiv.org Artificial Intelligence

Table Question Answering (TQA) aims at composing an answer to a question based on tabular data. While prior research has shown that TQA models lack robustness, understanding the underlying cause and nature of this issue remains predominantly unclear, posing a significant obstacle to the development of robust TQA systems. In this paper, we formalize three major desiderata for a fine-grained evaluation of robustness of TQA systems. They should (i) answer questions regardless of alterations in table structure, (ii) base their responses on the content of relevant cells rather than on biases, and (iii) demonstrate robust numerical reasoning capabilities. To investigate these aspects, we create and publish a novel TQA evaluation benchmark in English. Our extensive experimental analysis reveals that none of the examined state-of-the-art TQA systems consistently excels in these three aspects. Our benchmark is a crucial instrument for monitoring the behavior of TQA systems and paves the way for the development of robust TQA systems. We release our benchmark publicly.


TableVQA-Bench: A Visual Question Answering Benchmark on Multiple Table Domains

arXiv.org Artificial Intelligence

In this paper, we establish a benchmark for table visual question answering, referred to as the TableVQA-Bench, derived from pre-existing table question-answering (QA) and table structure recognition datasets. It is important to note that existing datasets have not incorporated images or QA pairs, which are two crucial components of TableVQA. As such, the primary objective of this paper is to obtain these necessary components. Specifically, images are sourced either through the application of a \textit{stylesheet} or by employing the proposed table rendering system. QA pairs are generated by exploiting the large language model (LLM) where the input is a text-formatted table. Ultimately, the completed TableVQA-Bench comprises 1,500 QA pairs. We comprehensively compare the performance of various multi-modal large language models (MLLMs) on TableVQA-Bench. GPT-4V achieves the highest accuracy among commercial and open-sourced MLLMs from our experiments. Moreover, we discover that the number of vision queries plays a significant role in TableVQA performance. To further analyze the capabilities of MLLMs in comparison to their LLM backbones, we investigate by presenting image-formatted tables to MLLMs and text-formatted tables to LLMs, respectively. Our findings suggest that processing visual inputs is more challenging than text inputs, as evidenced by the lower performance of MLLMs, despite generally requiring higher computational costs than LLMs. The proposed TableVQA-Bench and evaluation codes are available at \href{https://github.com/naver-ai/tablevqabench}{https://github.com/naver-ai/tablevqabench}.


Transfer Learning Enhanced Single-choice Decision for Multi-choice Question Answering

arXiv.org Artificial Intelligence

Multi-choice Machine Reading Comprehension (MMRC) aims to select the correct answer from a set of options based on a given passage and question. The existing methods employ the pre-trained language model as the encoder, share and transfer knowledge through fine-tuning.These methods mainly focus on the design of exquisite mechanisms to effectively capture the relationships among the triplet of passage, question and answers. It is non-trivial but ignored to transfer knowledge from other MRC tasks such as SQuAD due to task specific of MMRC.In this paper, we reconstruct multi-choice to single-choice by training a binary classification to distinguish whether a certain answer is correct. Then select the option with the highest confidence score as the final answer. Our proposed method gets rid of the multi-choice framework and can leverage resources of other tasks. We construct our model based on the ALBERT-xxlarge model and evaluate it on the RACE and DREAM datasets. Experimental results show that our model performs better than multi-choice methods. In addition, by transferring knowledge from other kinds of MRC tasks, our model achieves state-of-the-art results in both single and ensemble settings.