Question Answering
Expanding Chatbot Knowledge in Customer Service: Context-Aware Similar Question Generation Using Large Language Models
Hong, Mengze, Song, Yuanfeng, Jiang, Di, Wang, Lu, Guo, Zichang, Zhang, Chen Jason
Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.
Eliminating the Language Bias for Visual Question Answering with fine-grained Causal Intervention
Liu, Ying, Bai, Ge, Lu, Chenji, Li, Shilong, Zhang, Zhang, Liu, Ruifang, Guo, Wenbin
Despite the remarkable advancements in Visual Question Answering (VQA), the challenge of mitigating the language bias introduced by textual information remains unresolved. Previous approaches capture language bias from a coarse-grained perspective. However, the finer-grained information within a sentence, such as context and keywords, can result in different biases. Due to the ignorance of fine-grained information, most existing methods fail to sufficiently capture language bias. In this paper, we propose a novel causal intervention training scheme named CIBi to eliminate language bias from a finer-grained perspective. Specifically, we divide the language bias into context bias and keyword bias. We employ causal intervention and contrastive learning to eliminate context bias and improve the multi-modal representation. Additionally, we design a new question-only branch based on counterfactual generation to distill and eliminate keyword bias. Experimental results illustrate that CIBi is applicable to various VQA models, yielding competitive performance.
BanglaQuAD: A Bengali Open-domain Question Answering Dataset
Rony, Md Rashad Al Hasan, Shaha, Sudipto Kumar, Hasan, Rakib Al, Dey, Sumon Kanti, Rafi, Amzad Hossain, Rafi, Amzad Hossain, Sirajee, Ashraf Hasan, Lehmann, Jens
Bengali is the seventh most spoken language on earth, yet considered a low-resource language in the field of natural language processing (NLP). Question answering over unstructured text is a challenging NLP task as it requires understanding both question and passage. Very few researchers attempted to perform question answering over Bengali (natively pronounced as Bangla) text. Typically, existing approaches construct the dataset by directly translating them from English to Bengali, which produces noisy and improper sentence structures. Furthermore, they lack topics and terminologies related to the Bengali language and people. This paper introduces BanglaQuAD, a Bengali question answering dataset, containing 30,808 question-answer pairs constructed from Bengali Wikipedia articles by native speakers. Additionally, we propose an annotation tool that facilitates question-answering dataset construction on a local machine. A qualitative analysis demonstrates the quality of our proposed dataset.
LoRE: Logit-Ranked Retriever Ensemble for Enhancing Open-Domain Question Answering
Sanniboina, Saikrishna, Trivedi, Shiv, Vijayaraghavan, Sreenidhi
Retrieval-based question answering systems often suffer from positional bias, leading to suboptimal answer generation. We propose LoRE (Logit-Ranked Retriever Ensemble), a novel approach that improves answer accuracy and relevance by mitigating positional bias. LoRE employs an ensemble of diverse retrievers, such as BM25 and sentence transformers with FAISS indexing. A key innovation is a logit-based answer ranking algorithm that combines the logit scores from a large language model (LLM), with the retrieval ranks of the passages. Experimental results on NarrativeQA, SQuAD demonstrate that LoRE significantly outperforms existing retrieval-based methods in terms of exact match and F1 scores. On SQuAD, LoRE achieves 14.5\%, 22.83\%, and 14.95\% improvements over the baselines for ROUGE-L, EM, and F1, respectively. Qualitatively, LoRE generates more relevant and accurate answers, especially for complex queries.
ECIS-VQG: Generation of Entity-centric Information-seeking Questions from Videos
Phukan, Arpan, Gupta, Manish, Ekbal, Asif
Previous studies on question generation from videos have mostly focused on generating questions about common objects and attributes and hence are not entity-centric. In this work, we focus on the generation of entity-centric information-seeking questions from videos. Such a system could be useful for video-based learning, recommending ``People Also Ask'' questions, video-based chatbots, and fact-checking. Our work addresses three key challenges: identifying question-worthy information, linking it to entities, and effectively utilizing multimodal signals. Further, to the best of our knowledge, there does not exist a large-scale dataset for this task. Most video question generation datasets are on TV shows, movies, or human activities or lack entity-centric information-seeking questions. Hence, we contribute a diverse dataset of YouTube videos, VideoQuestions, consisting of 411 videos with 2265 manually annotated questions. We further propose a model architecture combining Transformers, rich context signals (titles, transcripts, captions, embeddings), and a combination of cross-entropy and contrastive loss function to encourage entity-centric question generation. Our best method yields BLEU, ROUGE, CIDEr, and METEOR scores of 71.3, 78.6, 7.31, and 81.9, respectively, demonstrating practical usability. We make the code and dataset publicly available. https://github.com/thePhukan/ECIS-VQG
Prompting Video-Language Foundation Models with Domain-specific Fine-grained Heuristics for Video Question Answering
Yu, Ting, Fu, Kunhao, Wang, Shuhui, Huang, Qingming, Yu, Jun
Video Question Answering (VideoQA) represents a crucial intersection between video understanding and language processing, requiring both discriminative unimodal comprehension and sophisticated cross-modal interaction for accurate inference. Despite advancements in multi-modal pre-trained models and video-language foundation models, these systems often struggle with domain-specific VideoQA due to their generalized pre-training objectives. Addressing this gap necessitates bridging the divide between broad cross-modal knowledge and the specific inference demands of VideoQA tasks. To this end, we introduce HeurVidQA, a framework that leverages domain-specific entity-action heuristics to refine pre-trained video-language foundation models. Our approach treats these models as implicit knowledge engines, employing domain-specific entity-action prompters to direct the model's focus toward precise cues that enhance reasoning. By delivering fine-grained heuristics, we improve the model's ability to identify and interpret key entities and actions, thereby enhancing its reasoning capabilities. Extensive evaluations across multiple VideoQA datasets demonstrate that our method significantly outperforms existing models, underscoring the importance of integrating domain-specific knowledge into video-language models for more accurate and context-aware VideoQA.
Multi-granularity Contrastive Cross-modal Collaborative Generation for End-to-End Long-term Video Question Answering
Yu, Ting, Fu, Kunhao, Zhang, Jian, Huang, Qingming, Yu, Jun
Long-term Video Question Answering (VideoQA) is a challenging vision-and-language bridging task focusing on semantic understanding of untrimmed long-term videos and diverse free-form questions, simultaneously emphasizing comprehensive cross-modal reasoning to yield precise answers. The canonical approaches often rely on off-the-shelf feature extractors to detour the expensive computation overhead, but often result in domain-independent modality-unrelated representations. Furthermore, the inherent gradient blocking between unimodal comprehension and cross-modal interaction hinders reliable answer generation. In contrast, recent emerging successful video-language pre-training models enable cost-effective end-to-end modeling but fall short in domain-specific ratiocination and exhibit disparities in task formulation. Toward this end, we present an entirely end-to-end solution for long-term VideoQA: Multi-granularity Contrastive cross-modal collaborative Generation (MCG) model. To derive discriminative representations possessing high visual concepts, we introduce Joint Unimodal Modeling (JUM) on a clip-bone architecture and leverage Multi-granularity Contrastive Learning (MCL) to harness the intrinsically or explicitly exhibited semantic correspondences. To alleviate the task formulation discrepancy problem, we propose a Cross-modal Collaborative Generation (CCG) module to reformulate VideoQA as a generative task instead of the conventional classification scheme, empowering the model with the capability for cross-modal high-semantic fusion and generation so as to rationalize and answer. Extensive experiments conducted on six publicly available VideoQA datasets underscore the superiority of our proposed method.
Information Discovery in e-Commerce
Ren, Zhaochun, He, Xiangnan, Yin, Dawei, de Rijke, Maarten
Electronic commerce, or e-commerce, is the buying and selling of goods and services, or the transmitting of funds or data online. E-commerce platforms come in many kinds, with global players such as Amazon, Airbnb, Alibaba, eBay and platforms targeting specific geographic regions. Information retrieval has a natural role to play in e-commerce, especially in connecting people to goods and services. Information discovery in e-commerce concerns different types of search (e.g., exploratory search vs. lookup tasks), recommender systems, and natural language processing in e-commerce portals. The rise in popularity of e-commerce sites has made research on information discovery in e-commerce an increasingly active research area. This is witnessed by an increase in publications and dedicated workshops in this space. Methods for information discovery in e-commerce largely focus on improving the effectiveness of e-commerce search and recommender systems, on enriching and using knowledge graphs to support e-commerce, and on developing innovative question answering and bot-based solutions that help to connect people to goods and services. In this survey, an overview is given of the fundamental infrastructure, algorithms, and technical solutions for information discovery in e-commerce. The topics covered include user behavior and profiling, search, recommendation, and language technology in e-commerce.
Exploring Models and Data for Image Question Answering
This work aims to address the problem of image-based question-answering (QA) with new models and datasets. In our work, we propose to use neural networks and visual semantic embeddings, without intermediate stages such as object detection and image segmentation, to predict answers to simple questions about images. Our model performs 1.8 times better than the only published results on an existing image QA dataset. We also present a question generation algorithm that converts image descriptions, which are widely available, into QA form. We used this algorithm to produce an order-of-magnitude larger dataset, with more evenly distributed answers.
A Central Limit Theorem for Differentially Private Query Answering
Perhaps the single most important use case for differential privacy is to privately answer numerical queries, which is usually achieved by adding noise to the answer vector. The central question is, therefore, to understand which noise distribution optimizes the privacy-accuracy trade-off, especially when the dimension of the answer vector is high. Accordingly, an extensive literature has been dedicated to the question and the upper and lower bounds have been successfully matched up to constant factors (Bun et al.,2018; Steinke & Ullman, 2017). In this paper, we take a novel approach to address this important optimality question. We first demonstrate an intriguing central limit theorem phenomenon in the high-dimensional regime.