Question answering systems are recognized as popular and frequently effective means of information seeking on the web. In such systems, information seekers can receive a concise response to their query by presenting their questions in natural language. Interactive question answering is a recently proposed and increasingly popular solution that resides at the intersection of question answering and dialogue systems. On the one hand, the user can ask questions in normal language and locate the actual response to her inquiry; on the other hand, the system can prolong the question-answering session into a dialogue if there are multiple probable replies, very few, or ambiguities in the initial request. By permitting the user to ask more questions, interactive question answering enables users to dynamically interact with the system and receive more precise results. This survey offers a detailed overview of the interactive question-answering methods that are prevalent in current literature. It begins by explaining the foundational principles of question-answering systems, hence defining new notations and taxonomies to combine all identified works inside a unified framework. The reviewed published work on interactive question-answering systems is then presented and examined in terms of its proposed methodology, evaluation approaches, and dataset/application domain. We also describe trends surrounding specific tasks and issues raised by the community, so shedding light on the future interests of scholars. Our work is further supported by a GitHub page with a synthesis of all the major topics covered in this literature study. https://sisinflab.github.io/interactive-question-answering-systems-survey/

Answering natural language questions on knowledge graphs (KGQA) remains a great challenge in terms of understanding complex questions via multi-hop reasoning. Previous efforts usually exploit large-scale entity-related text corpora or knowledge graph (KG) embeddings as auxiliary information to facilitate answer selection. However, the rich semantics implied in off-the-shelf relation paths between entities is far from well explored. This paper proposes improving multi-hop KGQA by exploiting relation paths' hybrid semantics. Specifically, we integrate explicit textual information and implicit KG structural features of relation paths based on a novel rotate-and-scale entity link prediction framework. Extensive experiments on three existing KGQA datasets demonstrate the superiority of our method, especially in multi-hop scenarios. Further investigation confirms our method's systematical coordination between questions and relation paths to identify answer entities.

For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering Electra model and leverages sentence embeddings to apply a low-level density clustering followed by a top-level hierarchical clustering. Our results demonstrate the generalization ability of an ELECTRA large model fine-tuned on the SQuAD2 dataset to understand dialogues. With the right prompting question, this model achieves a rate of linguistic validation on intent spans beyond 85%. We furthermore reconstructed the intent schemes of five domains from the MultiDoGo dataset with an average recall of 94.3%.

Although contemporary large language models (LMs) demonstrate impressive question-answering capabilities, their answers are typically the product of a single call to the model. This entails an unwelcome degree of opacity and compromises performance, especially on problems that are inherently multi-step. To address these limitations, we show how LMs can be made to perform faithful multi-step reasoning via a process whose causal structure mirrors the underlying logical structure of the problem. Our approach works by chaining together reasoning steps, where each step results from calls to two fine-tuned LMs, one for selection and one for inference, to produce a valid reasoning trace. Our method carries out a beam search through the space of reasoning traces to improve reasoning quality. We demonstrate the effectiveness of our model on multi-step logical deduction and scientific question-answering, showing that it outperforms baselines on final answer accuracy, and generates humanly interpretable reasoning traces whose validity can be checked by the user.

This study investigates the task of knowledge-based question generation (KBQG). Conventional KBQG works generated questions from fact triples in the knowledge graph, which could not express complex operations like aggregation and comparison in SPARQL. Moreover, due to the costly annotation of large-scale SPARQL-question pairs, KBQG from SPARQL under low-resource scenarios urgently needs to be explored. Recently, since the generative pre-trained language models (PLMs) typically trained in natural language (NL)-to-NL paradigm have been proven effective for low-resource generation, e.g., T5 and BART, how to effectively utilize them to generate NL-question from non-NL SPARQL is challenging. To address these challenges, AutoQGS, an auto-prompt approach for low-resource KBQG from SPARQL, is proposed. Firstly, we put forward to generate questions directly from SPARQL for the KBQG task to handle complex operations. Secondly, we propose an auto-prompter trained on large-scale unsupervised data to rephrase SPARQL into NL description, smoothing the low-resource transformation from non-NL SPARQL to NL question with PLMs. Experimental results on the WebQuestionsSP, ComlexWebQuestions 1.1, and PathQuestions show that our model achieves state-of-the-art performance, especially in low-resource settings. Furthermore, a corpus of 330k factoid complex question-SPARQL pairs is generated for further KBQG research.

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Humans apprehend the world through various sensory modalities, yet language is their predominant communication channel. Machine learning systems need to draw on the same multimodal richness to have informed discourses with humans in natural language; this is particularly true for systems specialized in visually-dense information, such as dialogue, recommendation, and search engines for clothing. To this end, we train a visual question answering (VQA) system to answer complex natural language questions about apparel in fashion photoshoot images. The key to the successful training of our VQA model is the automatic creation of a visual question-answering dataset with 168 million samples from item attributes of 207 thousand images using diverse templates. The sample generation employs a strategy that considers the difficulty of the question-answer pairs to emphasize challenging concepts. Contrary to the recent trends in using several datasets for pretraining the visual question answering models, we focused on keeping the dataset fixed while training various models from scratch to isolate the improvements from model architecture changes. We see that using the same transformer for encoding the question and decoding the answer, as in language models, achieves maximum accuracy, showing that visual language models (VLMs) make the best visual question answering systems for our dataset. The accuracy of the best model surpasses the human expert level, even when answering human-generated questions that are not confined to the template formats. Our approach for generating a large-scale multimodal domain-specific dataset provides a path for training specialized models capable of communicating in natural language. The training of such domain-expert models, e.g., our fashion VLM model, cannot rely solely on the large-scale general-purpose datasets collected from the web.

Unsupervised question answering is an attractive task due to its independence on labeled data. Previous works usually make use of heuristic rules as well as pre-trained models to construct data and train QA models. However, most of these works regard named entity (NE) as the only answer type, which ignores the high diversity of answers in the real world. To tackle this problem, we propose a novel unsupervised method by diversifying answers, named DiverseQA. Specifically, the proposed method is composed of three modules: data construction, data augmentation and denoising filter. Firstly, the data construction module extends the extracted named entity into a longer sentence constituent as the new answer span to construct a QA dataset with diverse answers. Secondly, the data augmentation module adopts an answer-type dependent data augmentation process via adversarial training in the embedding level. Thirdly, the denoising filter module is designed to alleviate the noise in the constructed data. Extensive experiments show that the proposed method outperforms previous unsupervised models on five benchmark datasets, including SQuADv1.1, NewsQA, TriviaQA, BioASQ, and DuoRC. Besides, the proposed method shows strong performance in the few-shot learning setting.

Multi-hop reasoning requires aggregating multiple documents to answer a complex question. Existing methods usually decompose the multi-hop question into simpler single-hop questions to solve the problem for illustrating the explainable reasoning process. However, they ignore grounding on the supporting facts of each reasoning step, which tends to generate inaccurate decompositions. In this paper, we propose an interpretable stepwise reasoning framework to incorporate both single-hop supporting sentence identification and single-hop question generation at each intermediate step, and utilize the inference of the current hop for the next until reasoning out the final result. We employ a unified reader model for both intermediate hop reasoning and final hop inference and adopt joint optimization for more accurate and robust multi-hop reasoning. We conduct experiments on two benchmark datasets HotpotQA and 2WikiMultiHopQA. The results show that our method can effectively boost performance and also yields a better interpretable reasoning process without decomposition supervision.

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