Sarcasm, sentiment, and emotion are three typical kinds of spontaneous affective responses of humans to external events and they are tightly intertwined with each other. Such events may be expressed in multiple modalities (e.g., linguistic, visual and acoustic), e.g., multi-modal conversations. Joint analysis of humans' multi-modal sarcasm, sentiment, and emotion is an important yet challenging topic, as it is a complex cognitive process involving both cross-modality interaction and cross-affection correlation. From the probability theory perspective, cross-affection correlation also means that the judgments on sarcasm, sentiment, and emotion are incompatible. However, this exposed phenomenon cannot be sufficiently modelled by classical probability theory due to its assumption of compatibility. Neither do the existing approaches take it into consideration. In view of the recent success of quantum probability (QP) in modeling human cognition, particularly contextual incompatible decision making, we take the first step towards introducing QP into joint multi-modal sarcasm, sentiment, and emotion analysis. Specifically, we propose a QUantum probabIlity driven multi-modal sarcasm, sEntiment and emoTion analysis framework, termed QUIET. Extensive experiments on two datasets and the results show that the effectiveness and advantages of QUIET in comparison with a wide range of the state-of-the-art baselines. We also show the great potential of QP in multi-affect analysis.

Quantum theory, originally proposed as a physical theory to describe the motions of microscopic particles, has been applied to various non-physics domains involving human cognition and decision-making that are inherently uncertain and exhibit certain non-classical, quantum-like characteristics. Sentiment analysis is a typical example of such domains. In the last few years, by leveraging the modeling power of quantum probability (a non-classical probability stemming from quantum mechanics methodology) and deep neural networks, a range of novel quantum-cognitively inspired models for sentiment analysis have emerged and performed well. This survey presents a timely overview of the latest developments in this fascinating cross-disciplinary area. We first provide a background of quantum probability and quantum cognition at a theoretical level, analyzing their advantages over classical theories in modeling the cognitive aspects of sentiment analysis. Then, recent quantum-cognitively inspired models are introduced and discussed in detail, focusing on how they approach the key challenges of the sentiment analysis task. Finally, we discuss the limitations of the current research and highlight future research directions.

As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify key aspects of customer reviews through the development of sentiment analysis models and topic models. However, extracting specific dissatisfaction factors remains a challenging task. In this study, we delineate the pain point detection problem and propose Painsight, an unsupervised framework for automatically extracting distinct dissatisfaction factors from customer reviews without relying on ground truth labels. Painsight employs pre-trained language models to construct sentiment analysis and topic models, leveraging attribution scores derived from model gradients to extract dissatisfaction factors. Upon application of the proposed methodology to customer review data spanning five product categories, we successfully identified and categorized dissatisfaction factors within each group, as well as isolated factors for each type. Notably, Painsight outperformed benchmark methods, achieving substantial performance enhancements and exceptional results in human evaluations.

This paper describes our system designed for SemEval-2023 Task 12: Sentiment analysis for African languages. The challenge faced by this task is the scarcity of labeled data and linguistic resources in low-resource settings. To alleviate these, we propose a generalized multilingual system SACL-XLMR for sentiment analysis on low-resource languages. Specifically, we design a lexicon-based multilingual BERT to facilitate language adaptation and sentiment-aware representation learning. Besides, we apply a supervised adversarial contrastive learning technique to learn sentiment-spread structured representations and enhance model generalization. Our system achieved competitive results, largely outperforming baselines on both multilingual and zero-shot sentiment classification subtasks. Notably, the system obtained the 1st rank on the zero-shot classification subtask in the official ranking. Extensive experiments demonstrate the effectiveness of our system.

Information extraction, e.g., attribute value extraction, has been extensively studied and formulated based only on text. However, many attributes can benefit from image-based extraction, like color, shape, pattern, among others. The visual modality has long been underutilized, mainly due to multimodal annotation difficulty. In this paper, we aim to patch the visual modality to the textual-established attribute information extractor. The cross-modality integration faces several unique challenges: (C1) images and textual descriptions are loosely paired intra-sample and inter-samples; (C2) images usually contain rich backgrounds that can mislead the prediction; (C3) weakly supervised labels from textual-established extractors are biased for multimodal training. We present PV2TEA, an encoder-decoder architecture equipped with three bias reduction schemes: (S1) Augmented label-smoothed contrast to improve the cross-modality alignment for loosely-paired image and text; (S2) Attention-pruning that adaptively distinguishes the visual foreground; (S3) Two-level neighborhood regularization that mitigates the label textual bias via reliability estimation. Empirical results on real-world e-Commerce datasets demonstrate up to 11.74% absolute (20.97% relatively) F1 increase over unimodal baselines.

Multimodal aspect-based sentiment analysis (MABSA) aims to extract aspects from text-image pairs and recognize their sentiments. Existing methods make great efforts to align the whole image to corresponding aspects. However, different regions of the image may relate to different aspects in the same sentence, and coarsely establishing image-aspect alignment will introduce noise to aspect-based sentiment analysis (i.e., visual noise). Besides, the sentiment of a specific aspect can also be interfered by descriptions of other aspects (i.e., textual noise). Considering the aforementioned noises, this paper proposes an Aspect-oriented Method (AoM) to detect aspect-relevant semantic and sentiment information. Specifically, an aspect-aware attention module is designed to simultaneously select textual tokens and image blocks that are semantically related to the aspects. To accurately aggregate sentiment information, we explicitly introduce sentiment embedding into AoM, and use a graph convolutional network to model the vision-text and text-text interaction. Extensive experiments demonstrate the superiority of AoM to existing methods. The source code is publicly released at https://github.com/SilyRab/AoM.

Machine-readable representations of privacy policies are door openers for a broad variety of novel privacy-enhancing and, in particular, transparency-enhancing technologies (TETs). In order to generate such representations, transparency information needs to be extracted from written privacy policies. However, respective manual annotation and extraction processes are laborious and require expert knowledge. Approaches for fully automated annotation, in turn, have so far not succeeded due to overly high error rates in the specific domain of privacy policies. In the end, a lack of properly annotated privacy policies and respective machine-readable representations persists and enduringly hinders the development and establishment of novel technical approaches fostering policy perception and data subject informedness. In this work, we present a prototype system for a `Human-in-the-Loop' approach to privacy policy annotation that integrates ML-generated suggestions and ultimately human annotation decisions. We propose an ML-based suggestion system specifically tailored to the constraint of data scarcity prevalent in the domain of privacy policy annotation. On this basis, we provide meaningful predictions to users thereby streamlining the annotation process. Additionally, we also evaluate our approach through a prototypical implementation to show that our ML-based extraction approach provides superior performance over other recently used extraction models for legal documents.

Sentiment classification is one the best use case of classical natural language processing (NLP) where we can witness its power in various daily life domains such as banking, business and marketing industry. We already know how classical AI and machine learning can change and improve technology. Quantum natural language processing (QNLP) is a young and gradually emerging technology which has the potential to provide quantum advantage for NLP tasks. In this paper we show the first application of QNLP for sentiment analysis and achieve perfect test set accuracy for three different kinds of simulations and a decent accuracy for experiments ran on a noisy quantum device. We utilize the lambeq QNLP toolkit and $t|ket>$ by Cambridge Quantum (Quantinuum) to bring out the results.

The paper describes the RuSentNE-2023 evaluation devoted to targeted sentiment analysis in Russian news texts. The task is to predict sentiment towards a named entity in a single sentence. The dataset for RuSentNE-2023 evaluation is based on the Russian news corpus RuSentNE having rich sentiment-related annotation. The corpus is annotated with named entities and sentiments towards these entities, along with related effects and emotional states. The evaluation was organized using the CodaLab competition framework. The main evaluation measure was macro-averaged measure of positive and negative classes. The best results achieved were of 66% Macro F-measure (Positive+Negative classes). We also tested ChatGPT on the test set from our evaluation and found that the zero-shot answers provided by ChatGPT reached 60% of the F-measure, which corresponds to 4th place in the evaluation. ChatGPT also provided detailed explanations of its conclusion. This can be considered as quite high for zero-shot application.

Emotion classification in NLP assigns emotions to texts, such as sentences or paragraphs. With texts like "I felt guilty when he cried", focusing on the sentence level disregards the standpoint of each participant in the situation: the writer ("I") and the other entity ("he") could in fact have different affective states. The emotions of different entities have been considered only partially in emotion semantic role labeling, a task that relates semantic roles to emotion cue words. Proposing a related task, we narrow the focus on the experiencers of events, and assign an emotion (if any holds) to each of them. To this end, we represent each emotion both categorically and with appraisal variables, as a psychological access to explaining why a person develops a particular emotion. On an event description corpus, our experiencer-aware models of emotions and appraisals outperform the experiencer-agnostic baselines, showing that disregarding event participants is an oversimplification for the emotion detection task.