Users of the transit system flood social networks daily with messages that contain valuable insights crucial for improving service quality. These posts help transit agencies quickly identify emerging issues. Parsing topics and sentiments is key to gaining comprehensive insights to foster service excellence. However, the volume of messages makes manual analysis impractical, and standard NLP techniques like Term Frequency-Inverse Document Frequency (TF-IDF) fall short in nuanced interpretation. Traditional sentiment analysis separates topics and sentiments before integrating them, often missing the interaction between them. This incremental approach complicates classification and reduces analytical productivity. To address these challenges, we propose a novel approach to extracting and analyzing transit-related information, including sentiment and sarcasm detection, identification of unusual system problems, and location data from social media. Our method employs Large Language Models (LLM), specifically Llama 3, for a streamlined analysis free from pre-established topic labels. To enhance the model's domain-specific knowledge, we utilize Retrieval-Augmented Generation (RAG), integrating external knowledge sources into the information extraction pipeline. We validated our method through extensive experiments comparing its performance with traditional NLP approaches on user tweet data from the real world transit system. Our results demonstrate the potential of LLMs to transform social media data analysis in the public transit domain, providing actionable insights and enhancing transit agencies' responsiveness by extracting a broader range of information.

If sentiment analysis tools were valid classifiers, one would expect them to provide comparable results for sentiment classification on different kinds of corpora and for different languages. In line with results of previous studies we show that sentiment analysis tools disagree on the same dataset. Going beyond previous studies we show that the sentiment tool used for sentiment annotation can even be predicted from its outcome, revealing an algorithmic bias of sentiment analysis. Based on Twitter, Wikipedia and different news corpora from the English, German and French languages, our classifiers separate sentiment tools with an averaged F1-score of 0.89 (for the English corpora). We therefore warn against taking sentiment annotations as face value and argue for the need of more and systematic NLP evaluation studies.

In this study, we leverage state-of-the-art Natural Language Processing (NLP) techniques to perform sentiment analysis on Amazon product reviews. By employing transformer-based models, RoBERTa, we analyze a vast dataset to derive sentiment scores that accurately reflect the emotional tones of the reviews. We provide an in-depth explanation of the underlying principles of these models and evaluate their performance in generating sentiment scores. Further, we conduct comprehensive data analysis and visualization to identify patterns and trends in sentiment scores, examining their alignment with behavioral economics principles such as electronic word of mouth (eWOM), consumer emotional reactions, and the confirmation bias. Our findings demonstrate the efficacy of advanced NLP models in sentiment analysis and offer valuable insights into consumer behavior, with implications for strategic decision-making and marketing practices.

With the rapid development of the internet, the richness of User-Generated Contentcontinues to increase, making Multimodal Aspect-Based Sentiment Analysis (MABSA) a research hotspot. Existing studies have achieved certain results in MABSA, but they have not effectively addressed the analytical challenges in scenarios where multiple entities and sentiments coexist. This paper innovatively introduces Large Language Models (LLMs) for event decomposition and proposes a reinforcement learning framework for Multimodal Aspect-based Sentiment Analysis (MABSA-RL) framework. This framework decomposes the original text into a set of events using LLMs, reducing the complexity of analysis, introducing reinforcement learning to optimize model parameters. Experimental results show that MABSA-RL outperforms existing advanced methods on two benchmark datasets. This paper provides a new research perspective and method for multimodal aspect-level sentiment analysis.

The work presented in this paper makes three scientific contributions with a specific focus on mining and analysis of COVID-19-related posts on Instagram. First, it presents a multilingual dataset of 500,153 Instagram posts about COVID-19 published between January 2020 and September 2024. This dataset, available at https://dx.doi.org/10.21227/d46p-v480, contains Instagram posts in 161 different languages as well as 535,021 distinct hashtags. After the development of this dataset, multilingual sentiment analysis was performed, which involved classifying each post as positive, negative, or neutral. The results of sentiment analysis are presented as a separate attribute in this dataset. Second, it presents the results of performing sentiment analysis per year from 2020 to 2024. The findings revealed the trends in sentiment related to COVID-19 on Instagram since the beginning of the pandemic. For instance, between 2020 and 2024, the sentiment trends show a notable shift, with positive sentiment decreasing from 38.35% to 28.69%, while neutral sentiment rising from 44.19% to 58.34%. Finally, the paper also presents findings of language-specific sentiment analysis. This analysis highlighted similar and contrasting trends of sentiment across posts published in different languages on Instagram. For instance, out of all English posts, 49.68% were positive, 14.84% were negative, and 35.48% were neutral. In contrast, among Hindi posts, 4.40% were positive, 57.04% were negative, and 38.56% were neutral, reflecting distinct differences in the sentiment distribution between these two languages.

Interpretability is a topic that has been in the spotlight for the past few years. Most existing interpretability techniques produce interpretations in the form of rules or feature importance. These interpretations, while informative, may be harder to understand for non-expert users and therefore, cannot always be considered as adequate explanations. To that end, explanations in natural language are often preferred, as they are easier to comprehend and also more presentable to end-users. This work introduces an early concept for a novel pipeline that can be used in text classification tasks, offering predictions and explanations in natural language. It comprises of two models: a classifier for labelling the text and an explanation generator which provides the explanation. The proposed pipeline can be adopted by any text classification task, given that ground truth rationales are available to train the explanation generator. Our experiments are centred around the tasks of sentiment analysis and offensive language identification in Greek tweets, using a Greek Large Language Model (LLM) to obtain the necessary explanations that can act as rationales. The experimental evaluation was performed through a user study based on three different metrics and achieved promising results for both datasets.

Aspect-based sentiment analysis (ABSA) is the challenging task of extracting sentiment along with its corresponding aspects and opinions from human language. Due to the inherent variability of natural language, aspect and opinion terms can be expressed in various surface forms, making their accurate identification complex. Current evaluation methods for this task often restrict answers to a single ground truth, penalizing semantically equivalent predictions that differ in surface form. To address this limitation, we propose a novel, fully automated pipeline that augments existing test sets with alternative valid responses for aspect and opinion terms. This approach enables a fairer assessment of language models by accommodating linguistic diversity, resulting in higher human agreement than single-answer test sets (up to 10%p improvement in Kendall's Tau score). Our experimental results demonstrate that Large Language Models (LLMs) show substantial performance improvements over T5 models when evaluated using our augmented test set, suggesting that LLMs' capabilities in ABSA tasks may have been underestimated. This work contributes to a more comprehensive evaluation framework for ABSA, potentially leading to more accurate assessments of model performance in information extraction tasks, particularly those involving span extraction.

User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often triggers various sentiments, which can be pertinent to the successful estimation of user satisfaction, and vice versa. Thus, User Satisfaction Estimation (USE) and Sentiment Analysis (SA) should be treated as a joint, collaborative effort, considering the strong connections between the sentiment states of speakers and the user satisfaction. Existing joint learning frameworks mainly unify the two highly pertinent tasks over cascade or shared-bottom implementations, however they fail to distinguish task-specific and common features, which will produce sub-optimal utterance representations for downstream tasks. In this paper, we propose a novel Speaker Turn-Aware Multi-Task Adversarial Network (STMAN) for dialogue-level USE and utterance-level SA. Specifically, we first introduce a multi-task adversarial strategy which trains a task discriminator to make utterance representation more task-specific, and then utilize a speaker-turn aware multi-task interaction strategy to extract the common features which are complementary to each task. Extensive experiments conducted on two real-world service dialogue datasets show that our model outperforms several state-of-the-art methods.

Electronic commerce, or e-commerce, is the buying and selling of goods and services, or the transmitting of funds or data online. E-commerce platforms come in many kinds, with global players such as Amazon, Airbnb, Alibaba, eBay and platforms targeting specific geographic regions. Information retrieval has a natural role to play in e-commerce, especially in connecting people to goods and services. Information discovery in e-commerce concerns different types of search (e.g., exploratory search vs. lookup tasks), recommender systems, and natural language processing in e-commerce portals. The rise in popularity of e-commerce sites has made research on information discovery in e-commerce an increasingly active research area. This is witnessed by an increase in publications and dedicated workshops in this space. Methods for information discovery in e-commerce largely focus on improving the effectiveness of e-commerce search and recommender systems, on enriching and using knowledge graphs to support e-commerce, and on developing innovative question answering and bot-based solutions that help to connect people to goods and services. In this survey, an overview is given of the fundamental infrastructure, algorithms, and technical solutions for information discovery in e-commerce. The topics covered include user behavior and profiling, search, recommendation, and language technology in e-commerce.

Universally modeling all typical information extraction tasks (UIE) with one generative language model (GLM) has revealed great potential by the latest study, where various IE predictions are unified into a linearized hierarchical expression under a GLM. Syntactic structure information, a type of effective feature which has been extensively utilized in IE community, should also be beneficial to UIE. In this work, we propose a novel structure-aware GLM, fully unleashing the power of syntactic knowledge for UIE. A heterogeneous structure inductor is explored to unsupervisedly induce rich heterogeneous structural representations by post-training an existing GLM. In particular, a structural broadcaster is devised to compact various latent trees into explicit high-order forests, helping to guide a better generation during decoding.