The rapid growth of e-commerce has led to an overwhelming volume of customer feedback, from product reviews to service interactions. Extracting meaningful insights from this data is crucial for businesses aiming to improve customer satisfaction and optimize decision-making. This paper presents an AI-driven sentiment analysis system designed specifically for e-commerce applications, balancing accuracy with interpretability. Our approach integrates traditional machine learning techniques with modern deep learning models, allowing for a more nuanced understanding of customer sentiment while ensuring transparency in decision-making. Experimental results show that our system outperforms standard sentiment analysis methods, achieving an accuracy of 89.7% on diverse, large-scale datasets. Beyond technical performance, real-world implementation across multiple e-commerce platforms demonstrates tangible improvements in customer engagement and operational efficiency. This study highlights both the potential and the challenges of applying AI to sentiment analysis in a commercial setting, offering insights into practical deployment strategies and areas for future refinement.

This paper introduces a novel method for closed information extraction. The method employs a discriminative approach that incorporates type and entity-specific information to improve relation extraction accuracy, particularly benefiting long-tail relations. Notably, this method demonstrates superior performance compared to state-of-the-art end-to-end generative models. This is especially evident for the problem of large-scale closed information extraction where we are confronted with millions of entities and hundreds of relations. Furthermore, we emphasize the efficiency aspect by leveraging smaller models. In particular, the integration of type-information proves instrumental in achieving performance levels on par with or surpassing those of a larger generative model. This advancement holds promise for more accurate and efficient information extraction techniques.

Language Models (LMs) have demonstrated impressive capabilities with core Natural Language Processing (NLP) tasks. The effectiveness of LMs for highly specialized knowledge-intensive tasks in finance remains difficult to assess due to major gaps in the methodologies of existing evaluation frameworks, which have caused an erroneous belief in a far lower bound of LMs' performance on common Finance NLP (FinNLP) tasks. To demonstrate the potential of LMs for these FinNLP tasks, we present the first holistic benchmarking suite for Financial Language Model Evaluation (FLaME). We are the first research paper to comprehensively study LMs against 'reasoning-reinforced' LMs, with an empirical study of 23 foundation LMs over 20 core NLP tasks in finance. We open-source our framework software along with all data and results.

Decoding natural language from brain activity using non-invasive electroencephalography (EEG) remains a significant challenge in neuroscience and machine learning, particularly for open-vocabulary scenarios where traditional methods struggle with noise and variability. Previous studies have achieved high accuracy on small-closed vocabularies, but it still struggles on open vocabularies. In this study, we propose ETS, a framework that integrates EEG with synchronized eye-tracking data to address two critical tasks: (1) open-vocabulary text generation and (2) sentiment classification of perceived language. Our model achieves a superior performance on BLEU and Rouge score for EEG-To-Text decoding and up to 10% F1 score on EEG-based ternary sentiment classification, which significantly outperforms supervised baselines. Furthermore, we show that our proposed model can handle data from various subjects and sources, showing great potential for high performance open vocabulary eeg-to-text system.

Measuring how semantics of words change over time improves our understanding of how cultures and perspectives change. Diachronic word embeddings help us quantify this shift, although previous studies leveraged substantial temporally annotated corpora. In this work, we use a corpus of 9.5 million Croatian news articles spanning the past 25 years and quantify semantic change using skip-gram word embeddings trained on five-year periods. Our analysis finds that word embeddings capture linguistic shifts of terms pertaining to major topics in this timespan (COVID-19, Croatia joining the European Union, technological advancements). We also find evidence that embeddings from post-2020 encode increased positivity in sentiment analysis tasks, contrasting studies reporting a decline in mental health over the same period.

Rules could be an information extraction (IE) default option, compared to ML and LLMs in terms of sustainability, transferability, interpretability, and development burden. We suggest a sustainable and combined use of rules and ML as an IE method. Our approach starts with an exhaustive expert manual highlighting in a single working session of a representative subset of the data corpus. We developed and validated the feasibility and the performance metrics of the REST decision tool to help the annotator choose between rules as a by default option and ML for each entity of an IE task. REST makes the annotator visualize the characteristics of each entity formalization in the free texts and the expected rule development feasibility and IE performance metrics. ML is considered as a backup IE option and manual annotation for training is therefore minimized. The external validity of REST on a 12-entity use case showed good reproducibility.

Mutual Reinforcement Effect (MRE) is an emerging subfield at the intersection of information extraction and model interpretability. MRE aims to leverage the mutual understanding between tasks of different granularities, enhancing the performance of both coarse-grained and fine-grained tasks through joint modeling. While MRE has been explored and validated in the textual domain, its applicability to visual and multimodal domains remains unexplored. In this work, we extend MRE to the multimodal information extraction domain for the first time. Specifically, we introduce a new task: Multimodal Mutual Reinforcement Effect (M-MRE), and construct a corresponding dataset to support this task. To address the challenges posed by M-MRE, we further propose a Prompt Format Adapter (PFA) that is fully compatible with various Large Vision-Language Models (LVLMs). Experimental results demonstrate that MRE can also be observed in the M-MRE task, a multimodal text-image understanding scenario. This provides strong evidence that MRE facilitates mutual gains across three interrelated tasks, confirming its generalizability beyond the textual domain.

Research on understanding emotions in written language continues to expand, especially for understudied languages with distinctive regional expressions and cultural features, such as Bangla. This study examines emotion analysis using 22,698 social media comments from the EmoNoBa dataset. For language analysis, we employ machine learning models--Linear SVM, KNN, and Random Forest--with n-gram data from a TF-IDF vectorizer. We additionally investigated how PCA affects the reduction of dimensionality. Moreover, we utilized a BiLSTM model and AdaBoost to improve decision trees. To make our machine learning models easier to understand, we used LIME to explain the predictions of the AdaBoost classifier, which uses decision trees. With the goal of advancing sentiment analysis in languages with limited resources, our work examines various techniques to find efficient techniques for emotion identification in Bangla.

Quantum machine learning is a promising direction for building more efficient and expressive models, particularly in domains where understanding complex, structured data is critical. We present the Quantum Graph Transformer (QGT), a hybrid graph-based architecture that integrates a quantum self-attention mechanism into the message-passing framework for structured language modeling. The attention mechanism is implemented using parameterized quantum circuits (PQCs), which enable the model to capture rich contextual relationships while significantly reducing the number of trainable parameters compared to classical attention mechanisms. We evaluate QGT on five sentiment classification benchmarks. Experimental results show that QGT consistently achieves higher or comparable accuracy than existing quantum natural language processing (QNLP) models, including both attention-based and non-attention-based approaches. When compared with an equivalent classical graph transformer, QGT yields an average accuracy improvement of 5.42% on real-world datasets and 4.76% on synthetic datasets. Additionally, QGT demonstrates improved sample efficiency, requiring nearly 50% fewer labeled samples to reach comparable performance on the Yelp dataset. These results highlight the potential of graph-based QNLP techniques for advancing efficient and scalable language understanding.

We propose a hybrid approach for multilingual sentiment analysis that combines extractive and abstractive summarization to address the limitations of standalone methods. The model integrates TF-IDF-based extraction with a fine-tuned XLM-R abstractive module, enhanced by dynamic thresholding and cultural adaptation. Experiments across 10 languages show significant improvements over baselines, achieving 0.90 accuracy for English and 0.84 for low-resource languages. The approach also demonstrates 22% greater computational efficiency than traditional methods. Practical applications include real-time brand monitoring and cross-cultural discourse analysis. Future work will focus on optimization for low-resource languages via 8-bit quantization.