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 Information Extraction


Seeking Sinhala Sentiment: Predicting Facebook Reactions of Sinhala Posts

arXiv.org Artificial Intelligence

The Facebook network allows its users to record their reactions to text via a typology of emotions. This network, taken at scale, is therefore a prime data set of annotated sentiment data. This paper uses millions of such reactions, derived from a decade worth of Facebook post data centred around a Sri Lankan context, to model an eye of the beholder approach to sentiment detection for online Sinhala textual content. Three different sentiment analysis models are built, taking into account a limited subset of reactions, all reactions, and another that derives a positive/negative star rating value. The efficacy of these models in capturing the reactions of the observers are then computed and discussed. The analysis reveals that binary classification of reactions, for Sinhala content, is significantly more accurate than the other approaches. Furthermore, the inclusion of the like reaction hinders the capability of accurately predicting other reactions.


Automated Drug-Related Information Extraction from French Clinical Documents: ReLyfe Approach

arXiv.org Artificial Intelligence

Structuring medical data in France remains a challenge mainly because of the lack of medical data due to privacy concerns and the lack of methods and approaches on processing the French language. One of these challenges is structuring drug-related information in French clinical documents. To our knowledge, over the last decade, there are less than five relevant papers that study French prescriptions. This paper proposes a new approach for extracting drug-related information from French clinical scanned documents while preserving patients' privacy. In addition, we deployed our method in a health data management platform where it is used to structure drug medical data and help patients organize their drug schedules. It can be implemented on any web or mobile platform. This work closes the gap between theoretical and practical work by creating an application adapted to real production problems. It is a combination of a rule-based phase and a Deep Learning approach. Finally, numerical results show the outperformance and relevance of the proposed methodology.


Customer Sentiment Analysis using Weak Supervision for Customer-Agent Chat

arXiv.org Artificial Intelligence

Prior work on sentiment analysis using weak supervision primarily focuses on different reviews such as movies (IMDB), restaurants (Yelp), products (Amazon).~One under-explored field in this regard is customer chat data for a customer-agent chat in customer support due to the lack of availability of free public data. Here, we perform sentiment analysis on customer chat using weak supervision on our in-house dataset. We fine-tune the pre-trained language model (LM) RoBERTa as a sentiment classifier using weak supervision. Our contribution is as follows:1) We show that by using weak sentiment classifiers along with domain-specific lexicon-based rules as Labeling Functions (LF), we can train a fairly accurate customer chat sentiment classifier using weak supervision. 2) We compare the performance of our custom-trained model with off-the-shelf google cloud NLP API for sentiment analysis. We show that by injecting domain-specific knowledge using LFs, even with weak supervision, we can train a model to handle some domain-specific use cases better than off-the-shelf google cloud NLP API. 3) We also present an analysis of how customer sentiment in a chat relates to problem resolution.


Topic Driven Adaptive Network for Cross-Domain Sentiment Classification

arXiv.org Artificial Intelligence

Cross-domain sentiment classification has been a hot spot these years, which aims to learn a reliable classifier using labeled data from the source domain and evaluate it on the target domain. In this vein, most approaches utilized domain adaptation that maps data from different domains into a common feature space. To further improve the model performance, several methods targeted to mine domain-specific information were proposed. However, most of them only utilized a limited part of domain-specific information. In this study, we first develop a method of extracting domain-specific words based on the topic information. Then, we propose a Topic Driven Adaptive Network (TDAN) for cross-domain sentiment classification. The network consists of two sub-networks: semantics attention network and domain-specific word attention network, the structures of which are based on transformers. These sub-networks take different forms of input and their outputs are fused as the feature vector. Experiments validate the effectiveness of our TDAN on sentiment classification across domains.


Natural Language Processing in-and-for Design Research

arXiv.org Artificial Intelligence

We review the scholarly contributions that utilise Natural Language Processing (NLP) methods to support the design process. Using a heuristic approach, we collected 223 articles published in 32 journals and within the period 1991-present. We present state-of-the-art NLP in-and-for design research by reviewing these articles according to the type of natural language text sources: internal reports, design concepts, discourse transcripts, technical publications, consumer opinions, and others. Upon summarizing and identifying the gaps in these contributions, we utilise an existing design innovation framework to identify the applications that are currently being supported by NLP. We then propose a few methodological and theoretical directions for future NLP in-and-for design research.


Analyzing COVID Medical Papers with Azure Machine Learning and Text Analytics for Health

#artificialintelligence

Since the beginning of the COVID pandemic, there have been more than 700000 scientific papers published on the subject. A human researcher cannot possibly get acquainted with such a huge text corpus โ€” and therefore some help from AI is highly needed. In this post, we will show how we...


Applied Text Mining and Sentiment Analysis with Python

#artificialintelligence

In this first section, we will go through several general elements setting up the starting problem and the different challenges to overcome with text data. This is also the section in which we will discover our Twitter dataset, using libraries such as Pandas or Matplotlib.


Identification of Bias Against People with Disabilities in Sentiment Analysis and Toxicity Detection Models

arXiv.org Artificial Intelligence

Sociodemographic biases are a common problem for natural language processing, affecting the fairness and integrity of its applications. Within sentiment analysis, these biases may undermine sentiment predictions for texts that mention personal attributes that unbiased human readers would consider neutral. Such discrimination can have great consequences in the applications of sentiment analysis both in the public and private sectors. For example, incorrect inferences in applications like online abuse and opinion analysis in social media platforms can lead to unwanted ramifications, such as wrongful censoring, towards certain populations. In this paper, we address the discrimination against people with disabilities, PWD, done by sentiment analysis and toxicity classification models. We provide an examination of sentiment and toxicity analysis models to understand in detail how they discriminate PWD. We present the Bias Identification Test in Sentiments (BITS), a corpus of 1,126 sentences designed to probe sentiment analysis models for biases in disability. We use this corpus to demonstrate statistically significant biases in four widely used sentiment analysis tools (TextBlob, VADER, Google Cloud Natural Language API and DistilBERT) and two toxicity analysis models trained to predict toxic comments on Jigsaw challenges (Toxic comment classification and Unintended Bias in Toxic comments). The results show that all exhibit strong negative biases on sentences that mention disability. We publicly release BITS Corpus for others to identify potential biases against disability in any sentiment analysis tools and also to update the corpus to be used as a test for other sociodemographic variables as well.


Sentiment analysis by Jake Kula

#artificialintelligence

In the Pages application: marketers can measure the sentiment of the content they're producing. Microsoft Azure Text Sentiment Analysis interprets positive, neutral, and negative sentiment in real time. For example, "I like everything" will yield a high sentiment. Conversely, "I don't like anything" will yield a negative sentiment and "this is some text" will yield a neutral sentiment. This helps your marketing teams ensure that when they're creating content, the sentiment is in line with the context of the content strategy.


Sentiment Analysis on Text using Deep Learning

#artificialintelligence

Sentiment analysis is the process of determining the opinion or feeling of a piece of text and determine whether the writer's attitude towards particular topic or product is positive, negative or neutral. The success of companies or products directly depends on customers. Once we know how the customer feels after analyzing their comments or reviews, they can identify what customer liked and disliked and built things like recommendation systems or more targeted marketing campaigns for them. IMDB dataset used for the project is a large movie review dataset. It consists of 50,000 movie reviews for natural language processing and text analytics.