In this work, we focus on intrasentential code-mixing and propose several different Synthetic Code-Mixing (SCM) data augmentation methods that outperform the baseline on downstream sentiment analysis tasks across various amounts of labeled gold data. Most importantly, our proposed methods demonstrate that strategically replacing parts of sentences in the matrix language with a constant mask significantly improves classification accuracy, motivating further linguistic insights into the phenomenon of code-mixing. We test our data augmentation method in a variety of low-resource and cross-lingual settings, reaching up to a relative improvement of 7.73% on the extremely scarce English-Malayalam dataset. We conclude that the code-switch pattern in code-mixing sentences is also important for the model to learn. Finally, we propose a language-agnostic SCM algorithm that is cheap yet extremely helpful for low-resource languages.

Generative models have demonstrated impressive results on Aspect-based Sentiment Analysis (ABSA) tasks, particularly for the emerging task of extracting Aspect-Category-Opinion-Sentiment (ACOS) quadruples. However, these models struggle with implicit sentiment expressions, which are commonly observed in opinionated content such as online reviews. In this work, we introduce GEN-SCL-NAT, which consists of two techniques for improved structured generation for ACOS quadruple extraction. First, we propose GEN-SCL, a supervised contrastive learning objective that aids quadruple prediction by encouraging the model to produce input representations that are discriminable across key input attributes, such as sentiment polarity and the existence of implicit opinions and aspects. Second, we introduce GEN-NAT, a new structured generation format that better adapts autoregressive encoder-decoder models to extract quadruples in a generative fashion. Experimental results show that GEN-SCL-NAT achieves top performance across three ACOS datasets, averaging 1.48% F1 improvement, with a maximum 1.73% increase on the LAPTOP-L1 dataset. Additionally, we see significant gains on implicit aspect and opinion splits that have been shown as challenging for existing ACOS approaches.

Inter-modal interaction plays an indispensable role in multimodal sentiment analysis. Due to different modalities sequences are usually non-alignment, how to integrate relevant information of each modality to learn fusion representations has been one of the central challenges in multimodal learning. In this paper, a Self-Adjusting Fusion Representation Learning Model (SA-FRLM) is proposed to learn robust crossmodal fusion representations directly from the unaligned text and audio sequences. Different from previous works, our model not only makes full use of the interaction between different modalities but also maximizes the protection of the unimodal characteristics. Specifically, we first employ a crossmodal alignment module to project different modalities features to the same dimension. The crossmodal collaboration attention is then adopted to model the inter-modal interaction between text and audio sequences and initialize the fusion representations. After that, as the core unit of the SA-FRLM, the crossmodal adjustment transformer is proposed to protect original unimodal characteristics. It can dynamically adapt the fusion representations by using single modal streams. We evaluate our approach on the public multimodal sentiment analysis datasets CMU-MOSI and CMU-MOSEI. The experiment results show that our model has significantly improved the performance of all the metrics on the unaligned text-audio sequences.

Aspect Sentiment Triplet Extraction (ASTE) is a new fine-grained sentiment analysis task that aims to extract triplets of aspect terms, sentiments, and opinion terms from review sentences. Recently, span-level models achieve gratifying results on ASTE task by taking advantage of the predictions of all possible spans. Since all possible spans significantly increases the number of potential aspect and opinion candidates, it is crucial and challenging to efficiently extract the triplet elements among them. In this paper, we present a span-level bidirectional network which utilizes all possible spans as input and extracts triplets from spans bidirectionally. Specifically, we devise both the aspect decoder and opinion decoder to decode the span representations and extract triples from aspect-to-opinion and opinion-to-aspect directions. With these two decoders complementing with each other, the whole network can extract triplets from spans more comprehensively. Moreover, considering that mutual exclusion cannot be guaranteed between the spans, we design a similar span separation loss to facilitate the downstream task of distinguishing the correct span by expanding the KL divergence of similar spans during the training process; in the inference process, we adopt an inference strategy to remove conflicting triplets from the results base on their confidence scores. Experimental results show that our framework not only significantly outperforms state-of-the-art methods, but achieves better performance in predicting triplets with multi-token entities and extracting triplets in sentences contain multi-triplets.

Sentiment analysis aims to extract people's emotions and opinion from their comments on the web. It widely used in businesses to detect sentiment in social data, gauge brand reputation, and understand customers. Most of articles in this area have concentrated on the English language whereas there are limited resources for Persian language. In this review paper, recent published articles between 2018 and 2022 in sentiment analysis in Persian Language have been collected and their methods, approach and dataset will be explained and analyzed. Almost all the methods used to solve sentiment analysis are machine learning and deep learning. The purpose of this paper is to examine 40 different approach sentiment analysis in the Persian Language, analysis datasets along with the accuracy of the algorithms applied to them and also review strengths and weaknesses of each. Among all the methods, transformers such as BERT and RNN Neural Networks such as LSTM and Bi-LSTM have achieved higher accuracy in the sentiment analysis. In addition to the methods and approaches, the datasets reviewed are listed between 2018 and 2022 and information about each dataset and its details are provided.

In recent years, there is a surge of generation-based information extraction work, which allows a more direct use of pre-trained language models and efficiently captures output dependencies. However, previous generative methods using lexical representation do not naturally fit document-level relation extraction (DocRE) where there are multiple entities and relational facts. In this paper, we investigate the root cause of the underwhelming performance of the existing generative DocRE models and discover that the culprit is the inadequacy of the training paradigm, instead of the capacities of the models. We propose to generate a symbolic and ordered sequence from the relation matrix which is deterministic and easier for model to learn. Moreover, we design a parallel row generation method to process overlong target sequences. Besides, we introduce several negative sampling strategies to improve the performance with balanced signals. Experimental results on four datasets show that our proposed method can improve the performance of the generative DocRE models. We have released our code at https://github.com/ayyyq/DORE.

Aspect Based Sentiment Analysis is a dominant research area with potential applications in social media analytics, business, finance, and health. Prior works in this area are primarily based on supervised methods, with a few techniques using weak supervision limited to predicting a single aspect category per review sentence. In this paper, we present an extremely weakly supervised multi-label Aspect Category Sentiment Analysis framework which does not use any labelled data. We only rely on a single word per class as an initial indicative information. We further propose an automatic word selection technique to choose these seed categories and sentiment words. We explore unsupervised language model post-training to improve the overall performance, and propose a multi-label generator model to generate multiple aspect category-sentiment pairs per review sentence. Experiments conducted on four benchmark datasets showcase our method to outperform other weakly supervised baselines by a significant margin.

Climate change has become one of the biggest challenges of our time. Social media platforms such as Twitter play an important role in raising public awareness and spreading knowledge about the dangers of the current climate crisis. With the increasing number of campaigns and communication about climate change through social media, the information could create more awareness and reach the general public and policy makers. However, these Twitter communications lead to polarization of beliefs, opinion-dominated ideologies, and often a split into two communities of climate change deniers and believers. In this paper, we propose a framework that helps identify denier statements on Twitter and thus classifies the stance of the tweet into one of the two attitudes towards climate change (denier/believer). The sentimental aspects of Twitter data on climate change are deeply rooted in general public attitudes toward climate change. Therefore, our work focuses on learning two closely related tasks: Stance Detection and Sentiment Analysis of climate change tweets. We propose a multi-task framework that performs stance detection (primary task) and sentiment analysis (auxiliary task) simultaneously. The proposed model incorporates the feature-specific and shared-specific attention frameworks to fuse multiple features and learn the generalized features for both tasks. The experimental results show that the proposed framework increases the performance of the primary task, i.e., stance detection by benefiting from the auxiliary task, i.e., sentiment analysis compared to its uni-modal and single-task variants.

In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case study, we analyzed a total number of 16.4k users and 48.7k customer support conversations within the financial vertical of a large e-commerce company in Latin America. Consequently, our main contributions and objectives are to use Natural Language Processing (NLP) to assess and predict the recommendation behavior where, in addition to using static sentiment analysis, we exploit the predictive power of each user's sentiment dynamics. Our results show that, with respective feature interpretability, it is possible to predict the likelihood of a user to recommend a product or service, based solely on the message-wise sentiment evolution of their CS conversations in a fully automated way.

As an important fine-grained sentiment analysis problem, aspect-based sentiment analysis (ABSA), aiming to analyze and understand people's opinions at the aspect level, has been attracting considerable interest in the last decade. To handle ABSA in different scenarios, various tasks are introduced for analyzing different sentiment elements and their relations, including the aspect term, aspect category, opinion term, and sentiment polarity. Unlike early ABSA works focusing on a single sentiment element, many compound ABSA tasks involving multiple elements have been studied in recent years for capturing more complete aspect-level sentiment information. However, a systematic review of various ABSA tasks and their corresponding solutions is still lacking, which we aim to fill in this survey. More specifically, we provide a new taxonomy for ABSA which organizes existing studies from the axes of concerned sentiment elements, with an emphasis on recent advances of compound ABSA tasks. From the perspective of solutions, we summarize the utilization of pre-trained language models for ABSA, which improved the performance of ABSA to a new stage. Besides, techniques for building more practical ABSA systems in cross-domain/lingual scenarios are discussed. Finally, we review some emerging topics and discuss some open challenges to outlook potential future directions of ABSA.