Using big data to analyze consumer behavior can provide effective decision-making tools for preventing customer attrition (churn) in customer relationship management (CRM). Focusing on a CRM dataset with several different categories of factors that impact customer heterogeneity (i.e., usage of self-care service channels, duration of service, and responsiveness to marketing actions), we provide new predictive analytics of customer churn rate based on a machine learning method that enhances the classification of logistic regression by adding a mixed penalty term. The proposed penalized logistic regression can prevent overfitting when dealing with big data and minimize the loss function when balancing the cost from the median (absolute value) and mean (squared value) regularization. We show the analytical properties of the proposed method and its computational advantage in this research. In addition, we investigate the performance of the proposed method with a CRM data set (that has a large number of features) under different settings by efficiently eliminating the disturbance of (1) least important features and (2) sensitivity from the minority (churn) class. Our empirical results confirm the expected performance of the proposed method in full compliance with the common classification criteria (i.e., accuracy, precision, and recall) for evaluating machine learning methods.

In multistage manufacturing systems, modeling multiple quality indices based on the process sensing variables is important. However, the classic modeling technique predicts each quality variable one at a time, which fails to consider the correlation within or between stages. We propose a deep multistage multi-task learning framework to jointly predict all output sensing variables in a unified end-to-end learning framework according to the sequential system architecture in the MMS. Our numerical studies and real case study have shown that the new model has a superior performance compared to many benchmark methods as well as great interpretability through developed variable selection techniques.

Typically, information extraction (IE) requires a pipeline approach: first, a sequence labeling model is trained on manually annotated documents to extract relevant spans; then, when a new document arrives, a model predicts spans which are then post-processed and standardized to convert the information into a database entry. We replace this labor-intensive workflow with a transformer language model trained on existing database records to directly generate structured JSON. Our solution removes the workload associated with producing token-level annotations and takes advantage of a data source which is generally quite plentiful (e.g. database records). As long documents are common in information extraction tasks, we use gradient checkpointing and chunked encoding to apply our method to sequences of up to 32,000 tokens on a single GPU. Our Doc2Dict approach is competitive with more complex, hand-engineered pipelines and offers a simple but effective baseline for document-level information extraction. We release our Doc2Dict model and code to reproduce our experiments and facilitate future work.

Tuberculosis (TB) is a top-10 cause of death worldwide. Though the WHO recommends chest radiographs (CXRs) for TB screening, the limited availability of CXR interpretation is a barrier. We trained a deep learning system (DLS) to detect active pulmonary TB using CXRs from 9 countries across Africa, Asia, and Europe, and utilized large-scale CXR pretraining, attention pooling, and noisy student semi-supervised learning. Evaluation was on (1) a combined test set spanning China, India, US, and Zambia, and (2) an independent mining population in South Africa. Given WHO targets of 90% sensitivity and 70% specificity, the DLS's operating point was prespecified to favor sensitivity over specificity. On the combined test set, the DLS's ROC curve was above all 9 India-based radiologists, with an AUC of 0.90 (95%CI 0.87-0.92). The DLS's sensitivity (88%) was higher than the India-based radiologists (75% mean sensitivity), p<0.001 for superiority; and its specificity (79%) was non-inferior to the radiologists (84% mean specificity), p=0.004. Similar trends were observed within HIV positive and sputum smear positive sub-groups, and in the South Africa test set. We found that 5 US-based radiologists (where TB isn't endemic) were more sensitive and less specific than the India-based radiologists (where TB is endemic). The DLS also remained non-inferior to the US-based radiologists. In simulations, using the DLS as a prioritization tool for confirmatory testing reduced the cost per positive case detected by 40-80% compared to using confirmatory testing alone. To conclude, our DLS generalized to 5 countries, and merits prospective evaluation to assist cost-effective screening efforts in radiologist-limited settings. Operating point flexibility may permit customization of the DLS to account for site-specific factors such as TB prevalence, demographics, clinical resources, and customary practice patterns.

To train a robust machine learning model, one must select the correct machine learning algorithm with the correct combination of hyperparameters. The process of choosing the optimal set of parameters is known as hyperparameter tuning. One must train the dataset on all machine learning algorithms and on a different combination of its hyperparameters to improve the performance metric. The cross-validation technique can be used to train the dataset on various machine learning algorithms and choose the best out of it. Cross-Validation is a resampling technique that can be used to evaluate and select machine learning algorithms on a limited dataset.

Cohort Shapley value is a model-free method of variable importance grounded in game theory that does not use any unobserved and potentially impossible feature combinations. We use it to evaluate algorithmic fairness, using the well known COMPAS recidivism data as our example. This approach allows one to identify for each individual in a data set the extent to which they were adversely or beneficially affected by their value of a protected attribute such as their race. The method can do this even if race was not one of the original predictors and even if it does not have access to a proprietary algorithm that has made the predictions. The grounding in game theory lets us define aggregate variable importance for a data set consistently with its per subject definitions. We can investigate variable importance for multiple quantities of interest in the fairness literature including false positive predictions.

Anomaly detection presents a unique challenge in machine learning, due to the scarcity of labeled anomaly data. Recent work attempts to mitigate such problems by augmenting training of deep anomaly detection models with additional labeled anomaly samples. However, the labeled data often does not align with the target distribution and introduces harmful bias to the trained model. In this paper, we aim to understand the effect of a biased anomaly set on anomaly detection. Concretely, we view anomaly detection as a supervised learning task where the objective is to optimize the recall at a given false positive rate. We formally study the relative scoring bias of an anomaly detector, defined as the difference in performance with respect to a baseline anomaly detector. We establish the first finite sample rates for estimating the relative scoring bias for deep anomaly detection, and empirically validate our theoretical results on both synthetic and real-world datasets. We also provide an extensive empirical study on how a biased training anomaly set affects the anomaly score function and therefore the detection performance on different anomaly classes. Our study demonstrates scenarios in which the biased anomaly set can be useful or problematic, and provides a solid benchmark for future research.

We consider the task of linking social media accounts that belong to the same author in an automated fashion on the basis of the content and metadata of their corresponding document streams. We focus on learning an embedding that maps variable-sized samples of user activity -- ranging from single posts to entire months of activity -- to a vector space, where samples by the same author map to nearby points. The approach does not require human-annotated data for training purposes, which allows us to leverage large amounts of social media content. The proposed model outperforms several competitive baselines under a novel evaluation framework modeled after established recognition benchmarks in other domains. Our method achieves high linking accuracy, even with small samples from accounts not seen at training time, a prerequisite for practical applications of the proposed linking framework.

We present a workflow for clinical data analysis that relies on Bayesian Structure Learning (BSL), an unsupervised learning approach, robust to noise and biases, that allows to incorporate prior medical knowledge into the learning process and that provides explainable results in the form of a graph showing the causal connections among the analyzed features. The workflow consists in a multi-step approach that goes from identifying the main causes of patient's outcome through BSL, to the realization of a tool suitable for clinical practice, based on a Binary Decision Tree (BDT), to recognize patients at high-risk with information available already at hospital admission time. We evaluate our approach on a feature-rich COVID-19 dataset, showing that the proposed framework provides a schematic overview of the multi-factorial processes that jointly contribute to the outcome. We discuss how these computational findings are confirmed by current understanding of the COVID-19 pathogenesis. Further, our approach yields to a highly interpretable tool correctly predicting the outcome of 85% of subjects based exclusively on 3 features: age, a previous history of chronic obstructive pulmonary disease and the PaO2/FiO2 ratio at the time of arrival to the hospital.

This paper proposes Characteristic Examples for effectively fingerprinting deep neural networks, featuring high-robustness to the base model against model pruning as well as low-transferability to unassociated models. This is the first work taking both robustness and transferability into consideration for generating realistic fingerprints, whereas current methods lack practical assumptions and may incur large false positive rates. To achieve better trade-off between robustness and transferability, we propose three kinds of characteristic examples: vanilla C-examples, RC-examples, and LTRC-example, to derive fingerprints from the original base model. To fairly characterize the trade-off between robustness and transferability, we propose Uniqueness Score, a comprehensive metric that measures the difference between robustness and transferability, which also serves as an indicator to the false alarm problem.