With Intent Recommendations, rather than manually training Watson Assistant you can upload pre-existing chat or call logs so Watson can train based on real user questions and utterance, creating more accurate interactions for your customers. Additionally, using the logs, Watson can identify new topics and highlight gaps in training, through unsupervised machine learning. For instance, your customer base might be saying, "How do I cancel my card?" or "My card was stolen", but your assistant doesn't recognize "cancel card". Watson will identify the new intent, "cancel card," to be trained on, which dramatically decreases the time it takes to train your virtual assistant. By surfacing these new intents, Watson will continue to get smarter and faster, as customer interactions change over time.
To simplify the path toward enterprise AI, organizations are turning to IBM Watson Studio and Watson Machine Learning. Together with IBM Watson Machine Learning, IBM Watson Studio is a leading data science and machine learning platform built from the ground up for an AI-powered business. It helps enterprises simplify the process of experimentation to deployment, speed data exploration and model development and training, and scale data science operations across the lifecycle.
Before Siri and Alexa, there was Watson. Appearing as a contestant on "Jeopardy!" made IBM's Watson a household name. But since its debut -- and win -- in 2011, the computer has morphed into something else entirely: An artificial intelligence tool for business. The company opened up Watson in the cloud wars, making the technology available on competitors' clouds last month. Behind the Watson branding are career technologists making the tool work for business customers.
Machine Learning, Data Science, and Predictive Analytics techniques are in strong demand. That's why since its launch, IBM Watson Studio has proven to be very popular with academia. Thousands of students and faculty have been drawn to Watson Studio for its powerful open source and code-free data analysis tools. Now, this all-in-one platform for data science is free to students and faculty with unlimited use with Watson Studio Desktop. Watson Studio Desktop, with unlimited compute, is now available for free to students and faculty for teaching and learning purposes via a 1 year subscription.
How are you using Watson in your business? We wanted to improve the candidate experience by creating interactions with job seekers visiting our career site, as well as increase the number of applications we receive for hard-to-fill roles. Watson Candidate Assistant answers general questions about working at NBCUniversal, and it recommends jobs based on keyword matching between openings and the job seeker's resume. Candidates using a traditional job search may look by functional areas or job titles, but that might not match our company's vernacular. We can now drive candidates to roles they might not have found.
Deploying AI-imbued apps and services isn't as challenging as it used to be, thanks to offerings like IBM's Watson Studio (previously Data Science Experience). Watson Studio, which debuted in 2017 after a 12-month beta period, provides an environment and tools that help to analyze, visualize, cleanse, and shape data; to ingest streaming data; and to train and optimize machine learning models in real time. And today, it's becoming even more capable with the launch of AutoAI, a set of features designed to automate tasks associated with orchestrating AI in enterprise environments. "IBM has been working closely with clients as they chart their paths to AI, and one of the first challenges many face is data prep -- a foundational step in AI," said general manager of IBM Data and AI Rob Thomas in a statement. "We have seen that complexity of data infrastructures can be daunting to the most sophisticated companies, but it can be overwhelming for those with little to no technical resources. The automation capabilities we're putting Watson Studio are designed to smooth the process and help clients start building machine learning models and experiments faster."