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Artificial intelligence could help telcos catch up on customer experience - VanillaPlus - The global voice of Telecoms IT

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Ask anyone on the street about their last great customer experience. Odds are, their story won't involve a mobile service provider. In fact, says Comptel's Niilo Fredrikson, in 2016 all four major U.S. telecom companies held a spot in a list of the worst 15 companies in America ranked by poor customer service. The average Net Promoter Score for the telecommunications industry routinely ranks among the lowest of any industry, and that factors in telcos from every corner of the globe. Operators simply have a reputation for offering poor customer experiences.


Data with Relationships Yields Insights Before Analytics

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Data's utility is not rooted in amassing the largest quantities of data; it's predicated on understanding how data relatesโ€“both to itself and to business objectivesโ€“in a timeframe that fits the speed of business. Relationships between data can be formed by linking data based on meaningful statements within a Semantic Graph or triplestore database. These relationships provide a form of machine intelligence that is essential to expanding the understanding of how data relates to each other. Based on these data relationships, the reasoning in the triplestores will instantly conclude that Patient X is at risk of a drug interaction. Such an example illustrates the instantaneous usefulness of relationships between data.


Does artificial intelligence save communications? Could you write PPT for me?

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When Ke Jie three negative AlphaGo, a friend joked, "your communications industry, if you are still familiar with OTT, ignoring artificial intelligence, it is estimated that no longer be able to turn the body.". You see, Google I\/O conference announced last year, from Mobile First to AI First strategic transformation. We are still fighting in the mobile Internet, people have entered the era of artificial intelligence. However, the pioneers of the telecommunications industry have begun to layout artificial intelligence. From Google, Facebook, Amazon, and then to Microsoft, the world's most Pinnacle Technology Corp are turning to artificial intelligence.


Embracing Machine Learning: How to get two steps ahead of everyone else.

#artificialintelligence

I am certain you have heard of Artificial Intelligence. So, now that you have heard about it, you might be wondering what can Artificial Intelligence actually do for your company. Or is it just all hype? Well a lot of it is hype โ€“ I'm looking at you killer robots. As Andrew Ng said, "Fearing a rise of killer robots is like worrying about overpopulation on Mars".


Samsung Galaxy S8 Review: 2017 Flagship Just Pretty Enough To Make You Think Twice

International Business Times

The Galaxy S8 and Galaxy S8 Plus have been on the market for just over one month and continue to be a hot topic among smartphone enthusiasts. Whether it's Samsung celebrating favorable sales of the handsets or hackers attempting to spoof the device's iris scanner, there is still a lot to say about the Galaxy S8. The smartphone introduces to Samsung's line a new design and new software features, such as the AI assistant Bixby. It also touts several feature improvements, including a sharper and faster camera and more efficient processors. Whether the Galaxy S8 is worth the buy is completely up to the consumer; however, there are many things to take into consideration when selecting a new premium smartphone. The Samsung Galaxy S8 is a beautiful smartphone. It stands out during a time when mobile devices have become just ubiquitous enough for many consumers to not care about design, and would rather just have a functional device.


Dating App Tips: When Should You Send That Second Text? Hinge Wants To Help

International Business Times

Dating can be nerve-racking, especially when you don't know if you should send that second text. After a person asked if texting someone twice to get his or her attention comes off as too desperate, the iOS dating app Hinge gave some advice on when you should send someone a second message. Molly Fedick, Editor-in-Chief Hinge's blog of IRL, said double messaging on a dating app might not come off as too needy. "I am one of those people who believes (believed?) "Here's the thing though -- dating apps aren't'real life,' if you consider'real life' good old fashioned texting.


WSJ: Bixby Voice won't debut on Galaxy S8 until late June

Engadget

To hear Samsung's Galaxy S8 ad campaign tell it, the company's Bixby digital assistant was already fully featured and ready to go at the handset's launch. The reality is quite a bit different, however. Bixby Voice, the would-be competitor to Siri and Google Assistant apparently won't be available until late next month, somewhat narrowing the "later this spring" timeframe from April. Wall Street Journal reports that the cause for tardiness has to do with how the assistant comprehends English syntax and grammar. To be fair, that's a sore spot for pretty much every artificial intelligence system at the moment.


ARM's new processors are designed to power the machine-learning machines

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On the eve of Computex, Taiwan's big showpiece event where PC makers roll out the latest and best implementations of Intel CPUs, mobile rival ARM is announcing its own big news with the unveiling of a new generation of ARM CPUs and GPUs. Official today, the ARM Cortex-A75 is the new flagship-tier mobile processor design, with a claimed 22 percent improvement in performance over the incumbent A73. It's joined by the new Cortex-A55, which has the highest power efficiency of any mid-range CPU ARM's ever designed, and the Mali-G72 graphics processor, which also comes with a 25 percent improvement in efficiency relative to its predecessor G71. The efficiency improvements are evolutionary and predictable, but the revolutionary aspects of this new lineup relate to artificial intelligence: this is the first set of processing components designed specifically to tackle the challenges of onboard AI and machine learning. Plus, last year's updates to improve performance in the power-hugry tasks of augmented and virtual reality are being extended and elaborated.


Meet ADP's 'business anthropologist,' putting human thought behind chatbots

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Martha Bird has one of the more unusual positions in the technology space: She's a business anthropologist. Bird, who ran a family farm in New Hampshire before earning an anthropology Ph.D., has developed her craft over 15-plus years at a variety of organizations -- a nonprofit, a telecommunications company and an e-commerce firm. Her niche is helping global brands optimize their systems to meet the needs of users across multiple markets. She now works in the Innovation Labs at ADP, a provider of human resources management software and services headquartered in Roseland, N.J. "I was brought in to ensure that we are addressing real human needs in the tools we build," she says. Hobbies: Painting, practicing yoga, repairing vintage cars and motorcycles, including a 1963 Honda Dream 305, and creating careful clearings in the woods. "I do select cuttings to make space I enjoy."


SoftBank invests $5 billion into Didi Chuxing and $4 billion more in Nvidia

Robohub

SoftBank, the giant telecom company, is venturing out into the world of robotics and transportation services. DealStreet Asia said that SoftBank is trying to transform itself into the'Berkshire Hathaway of the tech industry' with the recent launch of a $100 billion technology fund. First SoftBank bought Aldebaran, the maker of the Nao and Romeo robots, and redirected them to produce the Pepper robot which has been sold in the thousands to businesses as a guide, information source and order taker, then bigger partnerships with Foxconn and Alibaba to manufacture and market Pepper and other consumer products, and most recently to establishing the $100 billion technology fund. Recognizing that the telecom services market has matured, SoftBank is putting their money where they can to participate in the new worlds of robotics and transportation as a service. Didi, which already serves more than 400 million users across China, provides services including taxi hailing, private car-hailing, Hitch (social ride-sharing), DiDi Chauffeur, DiDi Bus, DiDi Test Drive, DiDi Car Rental and DiDi Enterprise Solutions to users in China via a smartphone application.