Media
Learning from Fact-checkers: Analysis and Generation of Fact-checking Language
In fighting against fake news, many fact-checking systems comprised of human-based fact-checking sites (e.g., snopes.com and politifact.com) and automatic detection systems have been developed in recent years. However, online users still keep sharing fake news even when it has been debunked. It means that early fake news detection may be insufficient and we need another complementary approach to mitigate the spread of misinformation. In this paper, we introduce a novel application of text generation for combating fake news. In particular, we (1) leverage online users named \emph{fact-checkers}, who cite fact-checking sites as credible evidences to fact-check information in public discourse; (2) analyze linguistic characteristics of fact-checking tweets; and (3) propose and build a deep learning framework to generate responses with fact-checking intention to increase the fact-checkers' engagement in fact-checking activities. Our analysis reveals that the fact-checkers tend to refute misinformation and use formal language (e.g. few swear words and Internet slangs). Our framework successfully generates relevant responses, and outperforms competing models by achieving up to 30\% improvements. Our qualitative study also confirms that the superiority of our generated responses compared with responses generated from the existing models.
Controlled Text Generation for Data Augmentation in Intelligent Artificial Agents
Malandrakis, Nikolaos, Shen, Minmin, Goyal, Anuj, Gao, Shuyang, Sethi, Abhishek, Metallinou, Angeliki
Data availability is a bottleneck during early stages of development of new capabilities for intelligent artificial agents. We investigate the use of text generation techniques to augment the training data of a popular commercial artificial agent across categories of functionality, with the goal of faster development of new functionality. We explore a variety of encoder-decoder generative models for synthetic training data generation and propose using conditional variational auto-encoders. Our approach requires only direct optimization, works well with limited data and significantly outperforms the previous controlled text generation techniques. Further, the generated data are used as additional training samples in an extrinsic intent classification task, leading to improved performance by up to 5\% absolute f-score in low-resource cases, validating the usefulness of our approach.
Predicting the Role of Political Trolls in Social Media
Atanasov, Atanas, Morales, Gianmarco De Francisci, Nakov, Preslav
W e investigate the political roles of "Internet trolls" in social media. Political trolls, such as the ones linked to the Russian Internet Research Agency (IRA), have recently gained enormous attention for their ability to sway public opinion and even influence elections. Analysis of the online traces of trolls has shown different behavioral patterns, which target different slices of the population. However, this analysis is manual and labor-intensive, thus making it impractical as a first-response tool for newly-discovered troll farms. In this paper, we show how to automate this analysis by using machine learning in a realistic setting. In particular, we show how to classify trolls according to their political role --left, news feed, right-- by using features extracted from social media, i.e., Twitter, in two scenarios: ( i) in a traditional supervised learning scenario, where labels for trolls are available, and ( ii) in a distant supervision scenario, where labels for trolls are not available, and we rely on more-commonly-available labels for news outlets mentioned by the trolls. Technically, we leverage the community structure and the text of the messages in the online social network of trolls represented as a graph, from which we extract several types of learned representations, i.e., embeddings, for the trolls. Experiments on the "IRA Russian Troll" dataset show that our methodology improves over the state-of-the-art in the first scenario, while providing a compelling case for the second scenario, which has not been explored in the literature thus far.
Detecting Deception in Political Debates Using Acoustic and Textual Features
Kopev, Daniel, Ali, Ahmed, Koychev, Ivan, Nakov, Preslav
ABSTRACT We present work on deception detection, where, given a spoken claim, we aim to predict its factuality. While previous work in the speech community has relied on recordings from staged setups where people were asked to tell the truth or to lie and their statements were recorded, here we use real-world political debates. Thanks to the efforts of fact-checking organizations, it is possible to obtain annotations for statements in the context of a political discourse as true, half-true, or false. Lab, which was limited to text, we performed alignment to the corresponding videos, thus producing a multimodal dataset. We further developed a multimodal deep-learning architecture for the task of deception detection, which yielded sizable improvements over the state of the art for the CLEF-2018 Lab task 2. Our experiments show that the use of the acoustic signal consistently helped to improve the performance compared to using textual and metadata features only, based on several different evaluation measures. We release the new dataset to the research community, hoping to help advance the overall field of multimodal deception detection. Index T erms-- deception detection, fact-checking, fake news, disinformation, computational paralinguistics, multi-modality, political debates. 1. INTRODUCTION Traditionally, news media have been the gate keepers of information, as they carefully selected what was appropriate to present to the public after double-checking it.
Predictive Analytics using Machine Learning
Below you will read in the training and test data which are already split for you to load separately. Then use unnest() from tidytext to create the tidy version with one word per record. Now that you have train and test data loaded and tidied, you can see how many songs exist per artist/author. Since the dataset has songs and book pages, I'll refer to them each as a document. The features that you will create are based on documents and their associated metadata, so it's important to understand this concept.
Kustomer Introduces KustomerIQ, Bringing Artificial Intelligence and Machine Learning to Enterprise Customer Service
Kustomer, the SaaS platform that is reimagining enterprise customer service, today introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the Kustomer platform to enhance the customer service experience of companies competing in today's on-demand world. KustomerIQ uniquely integrates Machine Learning models and other advanced AI capabilities with the Kustomer platform's powerful data, workflow, and rules engines to enable companies to provide smarter, automated customer experiences that are more personalized, efficient, and effortless. The Kustomer platform stands out among customer service solutions for the comprehensiveness of available customer data and its business process automation that is driven by branchable, multi-step workflows and custom business logic. "In today's crowded market, excellent customer service is often the differentiator that builds loyalty and trust between one brand to another," said Brad Birnbaum, Co-Founder and CEO of Kustomer. "With KustomerIQ and the inclusion of Artificial Intelligence and Machine Learning into our omnichannel platform, Kustomer will now go even further in helping brands automate their business processes, while making it easier for their agents to take action on customer information, ultimately developing a stronger and more profitable customer relationship."