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Viewpoint: Automation Makes Time for Scalable Compassion

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New technologies, such as machine learning and artificial intelligence (AI), can transform the system.


The Nigeria's Agency for Robotics and Artificial Intelligence (RAI): A few pointers

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Initially conceived as a technology that could mimic human intelligence, AI hasn't quite achieved this feat but significant progress has been made.



Amazon's emotional facial recognition marks a new frontier in customer experience, but at what cost?

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The future of CX will likely involve machines reading people's faces, โ€ฆ reactions via deep learning techniques such as AI, machine learning, visual โ€ฆ