e-Commerce Services



New AI, Mixed Reality, Customer Insight Tools Coming to Microsoft Dynamics 365 Analytics

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Microsoft on Thursday announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR," noted Rebecca Wettemann, vice president of research at Nucleus Research, "but these are real applications delivering value to customers today." Microsoft also announced it will publicly preview a new Microsoft Forms Pro this spring. There is "a consistent theme in all these offerings -- providing high degree of flexibility to enable citizen developers and power users while still maintaining technology governance and compliance," remarked Nicole France, principal analyst at Constellation Research. "Microsoft's advantage is its decades of investment in R&D across its portfolio, which it's bringing to bear on its business applications portfolio," Wettemann told CRM Buyer.


Three great product search experiences powered by machine learning – Econsultancy

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With multiple facets to optimise for higher conversions, ecommerce brands often treat on-site search as an afterthought. By failing to address the search experience, you are losing customers, especially when you consider that shoppers who use the on-site search bar reportedly have a higher conversion rate and average order value. Machine learning may be hyped technology but it's already making a major difference to the on-site product search experience. Here are three examples demonstrating how progressive ecommerce brands are succeeding with it. Commonly misspelt words are a lost revenue opportunity for ecommerce companies.


Rakuten and China's JD.com to tie up for unmanned delivery service in Japan

The Japan Times

Major Japanese and Chinese e-commerce companies Rakuten Inc. and JD.com Inc. said Thursday they will tie up and commercialize an unmanned delivery service in Japan to save the time, cost and labor involved in parcel shipments in the wake of the explosive growth of online shopping. Rakuten will employ JD.com's drones and unmanned ground vehicles, which the Chinese firm already operates in commercial services in its home country, as it prepares to introduce autonomous delivery in Japan. The Tokyo-based firm has been conducting experiments and trial services of autonomous parcel delivery since 2016, seeing it as an effective solution to the "last mile" issue of cutting the time and cost of shipping packages from transportation hubs to consumers' doors. JD.com, also known as Jingdong, launched the world's first commercial drone delivery in 2016 in China and is aiming to expand its service abroad. JD.com Vice President Xiao Jun said there are "many opportunities" in Japan for drone deliveries in mountainous areas and remote islands.


Tencent Works with LinkDoc to Leverage Artificial Intelligence in Healthcare Services

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Recently, the China-based medical big data and artificial intelligence company LinkDoc Technology completed a RMB 1 billion Series D financing in the first half of 2018 and quickly became the focus of the industry. LinkDoc Technology is the first big data and AI startup for medical applications to receive the highest score in this area in a single round of financing. Founded less than four years ago, LinkDoc has been dedicated to medical big data and artificial intelligence, and has continuously updated industry records in this new medical-ecological field. On June 24, 2018, Tencent and LinkDoc signed a strategic agreement for a medical AI business to achieve a strong alliance. They will strengthen their cooperation on hospital access and AI products based on Tencent's open innovation platform AIMIS and LinkDoc's oncology experience.


Rakuten and China's JD.com to tie up for unmanned delivery in Japan

The Japan Times

Major Japanese and Chinese e-commerce companies Rakuten Inc. and JD.com Inc. said Thursday they will tie up and commercialize an unmanned delivery service in Japan to save time, cost and labor of parcel shipments in the wake of the explosive growth of online shopping. Rakuten will employ drones and unmanned ground vehicles of JD.com, which already operates them in commercial services in China, as it prepares to introduce autonomous delivery in Japan. The Tokyo-based firm has been conducting experiments and trial services of autonomous parcel delivery since 2016, seeing it as an effective solution to the "last mile" issue of cutting the time and cost of shipping packages from transportation hubs to consumers' doors. JD.com, also known as Jingdong, launched the world's first commercial drone delivery in 2016 in China and is aiming to expand its service abroad. JD.com Vice President Xiao Jun said there are "many opportunities" in Japan for drone deliveries in mountainous areas and remote islands.


eCommerce Business interface in 2019

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Advanced revelation is an open door for buyers to begin an enduring association with a brand. Accordingly, retailers are adopting chatbots to connect directly with customers through eCommerce ventures with the particularity to collaborate 1:1 with a representative. To enable shoppers to find the best items and make certain buys, virtual specialists can furnish customers with customized proposals, custom-made to customers' very own objectives, needs and inclinations. These chatbots direct shoppers through various events and answers them with their series of inquiries and also suggest them products or services by collecting past data and also reminds them with their past action with the store, which was made according to their choice. This form of business is taking off as remote helpers turn out be catching individuals interest typically those who believe in doing things online.


How to Choose Fraud Detection Software: Features, Characteristics, Key Providers

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As we make more cashless payments for retail purchases, restaurants, and transportation – not to mention the increase in online shopping – wallets loaded with legal tender may become a thing of the past. According to 2018 research by BigCommerce, software vendor and Square payment processing solution provider, 51 percent of Americans think that online shopping is the best option. Last year, 1.66 billion people worldwide bought goods online. And the number of digital buyers is expected to exceed 2.14 billion. Unfortunately, growing sales may mean not only greater revenue but also bigger losses due to fraud.


The Growth of Artificial Intelligence in e-commerce. Infographic

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And one place that it's really starting to change things is e-commerce. Below you'll find some interesting stats and facts about how AI is growing in e-commerce and how it's changing the way we do things. From personalizing the shopping experience for customers to creating personal buying assistants, AI is something retailers can't ignore. We'll also take a look at some examples of how leading online stores have used AI to enrich the customer buying experience.


Big Tech Is Coming for Big Bank Profits, Finance Regulators Warn

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Giant technology companies are moving inexorably into the finance business and could quickly upend the banking industry, according to the financial industry's global watchdog. In its most detailed report on the impact of what it called "BigTech," the Financial Stability Board said the disruption could introduce new risks into the system by compelling banks to loosen lending standards and take on greater risk. The FSB, which comprises the G-20's central banks and supervisors, said companies such as Alibaba Group Holding Ltd., Apple Inc., Amazon.com Inc. and Tencent Holdings Ltd. could exploit their troves of data and massive customer bases to quickly expand their payments and wealth-management businesses. The competitive threat to banks is compounded because these well-capitalized firms are already at the forefront of technology--artificial intelligence and machine learning--that financial firms just now developing. Underscoring the challenge, Ant Financial, the Chinese financial services giant controlled by billionaire Jack Ma, on Thursday said that it was acquiring London-based payments company WorldFirst in its biggest move into the U.K. Born out of an online payments system for Alibaba's e-commerce platforms, the business has grown into a financial behemoth with few equals: its estimated $150 billion valuation dwarfs those of Goldman Sachs Group Inc. and Morgan Stanley.