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Designing Beyond Language: Sociotechnical Barriers in AI Health Technologies for Limited English Proficiency

Huang, Michelle, Rodriguez, Violeta J., Saha, Koustuv, August, Tal

arXiv.org Artificial Intelligence

Limited English proficiency (LEP) patients in the U.S. face systemic barriers to healthcare beyond language and interpreter access, encompassing procedural and institutional constraints. AI advances may support communication and care through on-demand translation and visit preparation, but also risk exacerbating existing inequalities. We conducted storyboard-driven interviews with 14 patient navigators to explore how AI could shape care experiences for Spanish-speaking LEP individuals. We identified tensions around linguistic and cultural misunderstandings, privacy concerns, and opportunities and risks for AI to augment care workflows. Participants highlighted structural factors that can undermine trust in AI systems, including sensitive information disclosure, unstable technology access, and low digital literacy. While AI tools can potentially alleviate social barriers and institutional constraints, there are risks of misinformation and uprooting human camaraderie. Our findings contribute design considerations for AI that support LEP patients and care teams via rapport-building, education, and language support, and minimizing disruptions to existing practices.


Towards culturally-appropriate conversational AI for health in the majority world: An exploratory study with citizens and professionals in Latin America

Peters, Dorian, Espinoza, Fernanda, da Re, Marco, Ivetta, Guido, Benotti, Luciana, Calvo, Rafael A.

arXiv.org Artificial Intelligence

There is justifiable interest in leveraging conversational AI (CAI) for health across the majority world, but to be effective, CAI must respond appropriately within cultur ally and linguistically diverse context s . Therefore, we need ways to address the fact that current LLMs exclude many lived experience s globally . Various advances are underway which focus on top - down approaches and increas ing training data . In this paper, we aim to complement these with a bottom - up locally - grounded approach based on qualitative data collected during participatory workshops in Latin America. Our goal is to construct a rich and human - centred understanding o f: a) potential areas of cultural misalignment in digital health; b) regional perspectives on chatbots for health and c) strategies for creating culturally - appropriate CAI; with a focus on the understudied Latin American context . Our findings show that academic boundaries on notions of cultur e lose meaning at the ground level and technologies will need to engage with a broad er framework; one that encapsulates the way economics, politics, geogr aphy and local logistics are entangled in cultural experience. To this end, we introduce a framework for ' Pluriversal Conversational AI for H ealth ' which allows for the possibility that more relationality and tolerance, rather than just more data, may be called for .


Inclusivity of AI Speech in Healthcare: A Decade Look Back

Larasati, Retno

arXiv.org Artificial Intelligence

The integration of AI speech recognition technologies into healthcare has the potential to revolutionize clinical workflows and patient-provider communication. However, this study reveals significant gaps in inclusivity, with datasets and research disproportionately favouring high-resource languages, standardized accents, and narrow demographic groups. These biases risk perpetuating healthcare disparities, as AI systems may misinterpret speech from marginalized groups. This paper highlights the urgent need for inclusive dataset design, bias mitigation research, and policy frameworks to ensure equitable access to AI speech technologies in healthcare.


Nteasee: A mixed methods study of expert and general population perspectives on deploying AI for health in African countries

Asiedu, Mercy Nyamewaa, Haykel, Iskandar, Dieng, Awa, Kauer, Kerrie, Ahmed, Tousif, Ofori, Florence, Chan, Charisma, Pfohl, Stephen, Rostamzadeh, Negar, Heller, Katherine

arXiv.org Artificial Intelligence

Artificial Intelligence (AI) for health has the potential to significantly change and improve healthcare. However in most African countries, identifying culturally and contextually attuned approaches for deploying these solutions is not well understood. To bridge this gap, we conduct a qualitative study to investigate the best practices, fairness indicators, and potential biases to mitigate when deploying AI for health in African countries, as well as explore opportunities where artificial intelligence could make a positive impact in health. We used a mixed methods approach combining in-depth interviews (IDIs) and surveys. We conduct 1.5-2 hour long IDIs with 50 experts in health, policy, and AI across 17 countries, and through an inductive approach we conduct a qualitative thematic analysis on expert IDI responses. We administer a blinded 30-minute survey with case studies to 672 general population participants across 5 countries in Africa and analyze responses on quantitative scales, statistically comparing responses by country, age, gender, and level of familiarity with AI. We thematically summarize open-ended responses from surveys. Our results find generally positive attitudes, high levels of trust, accompanied by moderate levels of concern among general population participants for AI usage for health in Africa. This contrasts with expert responses, where major themes revolved around trust/mistrust, ethical concerns, and systemic barriers to integration, among others. This work presents the first-of-its-kind qualitative research study of the potential of AI for health in Africa from an algorithmic fairness angle, with perspectives from both experts and the general population. We hope that this work guides policymakers and drives home the need for further research and the inclusion of general population perspectives in decision-making around AI usage.


Evaluating the Impact of Social Determinants on Health Prediction in the Intensive Care Unit

Yang, Ming Ying, Kwak, Gloria Hyunjung, Pollard, Tom, Celi, Leo Anthony, Ghassemi, Marzyeh

arXiv.org Artificial Intelligence

Social determinants of health (SDOH) -- the conditions in which people live, grow, and age -- play a crucial role in a person's health and well-being. There is a large, compelling body of evidence in population health studies showing that a wide range of SDOH is strongly correlated with health outcomes. Yet, a majority of the risk prediction models based on electronic health records (EHR) do not incorporate a comprehensive set of SDOH features as they are often noisy or simply unavailable. Our work links a publicly available EHR database, MIMIC-IV, to well-documented SDOH features. We investigate the impact of such features on common EHR prediction tasks across different patient populations. We find that community-level SDOH features do not improve model performance for a general patient population, but can improve data-limited model fairness for specific subpopulations. We also demonstrate that SDOH features are vital for conducting thorough audits of algorithmic biases beyond protective attributes. We hope the new integrated EHR-SDOH database will enable studies on the relationship between community health and individual outcomes and provide new benchmarks to study algorithmic biases beyond race, gender, and age.


Imputation Strategies Under Clinical Presence: Impact on Algorithmic Fairness

Jeanselme, Vincent, De-Arteaga, Maria, Zhang, Zhe, Barrett, Jessica, Tom, Brian

arXiv.org Artificial Intelligence

Machine learning risks reinforcing biases present in data, and, as we argue in this work, in what is absent from data. In healthcare, biases have marked medical history, leading to unequal care affecting marginalised groups. Patterns in missing data often reflect these group discrepancies, but the algorithmic fairness implications of group-specific missingness are not well understood. Despite its potential impact, imputation is often an overlooked preprocessing step, with attention placed on the reduction of reconstruction error and overall performance, ignoring how imputation can affect groups differently. Our work studies how imputation choices affect reconstruction errors across groups and algorithmic fairness properties of downstream predictions.


AI Clinics on Mobile (AICOM): Universal AI Doctors for the Underserved and Hard-to-Reach

Yang, Tim Tianyi, Yang, Tom Tianze, An, Na, Kong, Ao, Liu, Shaoshan, Liu, Steve Xue

arXiv.org Artificial Intelligence

This paper introduces Artificial Intelligence Clinics on Mobile (AICOM), an open-source project devoted to answering the United Nations Sustainable Development Goal 3 (SDG3) on health, which represents a universal recognition that health is fundamental to human capital and social and economic development. The core motivation for the AICOM project is the fact that over 80% of the people in the least developed countries (LDCs) own a mobile phone, even though less than 40% of these people have internet access. Hence, through enabling AI-based disease diagnostics and screening capability on affordable mobile phones without connectivity will be a critical first step to addressing healthcare access problems. The technologies developed in the AICOM project achieve exactly this goal, and we have demonstrated the effectiveness of AICOM on monkeypox screening tasks. We plan to continue expanding and open-sourcing the AICOM platform, aiming for it to evolve into an universal AI doctor for the Underserved and Hard-to-Reach.


Globalizing Fairness Attributes in Machine Learning: A Case Study on Health in Africa

Asiedu, Mercy Nyamewaa, Dieng, Awa, Oppong, Abigail, Nagawa, Maria, Koyejo, Sanmi, Heller, Katherine

arXiv.org Artificial Intelligence

With growing machine learning (ML) applications in healthcare, there have been calls for fairness in ML to understand and mitigate ethical concerns these systems may pose. Fairness has implications for global health in Africa, which already has inequitable power imbalances between the Global North and South. This paper seeks to explore fairness for global health, with Africa as a case study. We propose fairness attributes for consideration in the African context and delineate where they may come into play in different ML-enabled medical modalities. This work serves as a basis and call for action for furthering research into fairness in global health.


How will artificial intelligence affect rural communities?

#artificialintelligence

The impact of AI on smaller communities will depend on various factors such as the availability of resources, infrastructure, and the community's readiness to adopt new technologies. However, there are several potential positive and negative impacts that AI could have on smaller communities. Here are just a few. On the positive side, AI will allow for much improved access to healthcare. AI can help diagnose diseases more accurately and quickly, especially in areas where there is a shortage of healthcare professionals.


Autonomous Mobile Clinics: Empowering Affordable Anywhere Anytime Healthcare Access

Liu, Shaoshan, Huang, Yuzhang, Shi, Leiyu

arXiv.org Artificial Intelligence

We are facing a global healthcare crisis today as the healthcare cost is ever climbing, but with the aging population, government fiscal revenue is ever dropping. To create a more efficient and effective healthcare system, three technical challenges immediately present themselves: healthcare access, healthcare equity, and healthcare efficiency. An autonomous mobile clinic solves the healthcare access problem by bringing healthcare services to the patient by the order of the patient's fingertips. Nevertheless, to enable a universal autonomous mobile clinic network, a three-stage technical roadmap needs to be achieved: In stage one, we focus on solving the inequity challenge in the existing healthcare system by combining autonomous mobility and telemedicine. In stage two, we develop an AI doctor for primary care, which we foster from infancy to adulthood with clean healthcare data. With the AI doctor, we can solve the inefficiency problem. In stage three, after we have proven that the autonomous mobile clinic network can truly solve the target clinical use cases, we shall open up the platform for all medical verticals, thus enabling universal healthcare through this whole new system.