Government
Information Self-Service with a Knowledge Base That Learns
Durbin, Stephen D., Warner, Doug, Richter, J. Neal, Gedeon, Zuzana
Delivering effective customer service over the internet requires attention to many aspects of knowledge management if it is to be both satisfying for customers and economical for the company or other organization. In RightNow ESERVICE CENTER, such management is built into the architecture and supported by automatically gathering metainformation about the documents held in the core knowledge base. A variety of AI techniques are used to facilitate the construction, maintenance, and navigation of the knowledge base. These techniques include collaborative filtering, swarm intelligence, fuzzy logic, natural language processing, text clustering, and classification rule learning. Customers using ESERVICE CENTER report dramatic decreases in support costs and increases in customer satisfaction because of the ease of use provided by the self-learning features of the knowledge base.
Applying Perceptually Driven Cognitive Mapping to Virtual Urban Environments
Randall W. Hill, Jr., Han, Changhee, Lent, Michael van
This article describes a method for building a cognitive map of a virtual urban environment. Our routines enable virtual humans to map their environment using a realistic model of perception. We based our implementation on a computational framework proposed by Yeap and Jefferies (1999) for representing a local environment as a structure called an absolute space representation (ASR). Their algorithms compute and update ASRs from a 2-1/2-dimensional (2-1/2D) sketch of the local environment and then connect the ASRs together to form a raw cognitive map.1 Our work extends the framework developed by Yeap and Jefferies in three important ways. First, we implemented the framework in a virtual training environment, the mission rehearsal exercise (Swartout et al. 2001). Second, we developed a method for acquiring a 2- 1/2D sketch in a virtual world, a step omitted from their framework but that is essential for computing an ASR. Third, we extended the ASR algorithm to map regions that are partially visible through exits of the local space. Together, the implementation of the ASR algorithm, along with our extensions, will be useful in a wide variety of applications involving virtual humans and agents who need to perceive and reason about spatial concepts in urban environments.
Training and Using Disciple Agents: A Case Study in the Military Center of Gravity Analysis Domain
Tecuci, Gheorghe, Boicu, Mihai, Marcu, Dorin, Stanescu, Bogdan, Boicu, Cristina, Comello, Jerome
Originally introduced them together in a synergistic manner has resulted by Clausewitz in his classical work On in faster progress for each of them. War (1976), the center of gravity is now understood Moreover, it offers a new perspective on how to as representing "those characteristics, capabilities, combine research in AI with research in a specialized or localities from which a military domain and with the development force derives its freedom of action, physical and deployment of prototype systems in education strength, or will to fight" (Joint Chiefs of Staff and practice.
A Review of the Twenty-Second SOAR Workshop
Ritter, Frank E., Councill, Isaac G.
SOAR is one of the oldest and largest AI development efforts, starting formally in 1983. It has also been proposed as a unified theory of cognition (Newell 1990). Most of its current development is as an AI programming language, which was evident at the Twenty-Second SOAR Workshop held at Soar Technology near the University of Michigan in Ann Arbor on 1-2 June 2002.
AI in the News
Digital Warriors -- Artificial Intelligence the group sought white papers included: a Time. May Help Spot Future Terrorism Attacks. The have the time to follow developments in patterns and spot trouble. But he is catching up. says a well-designed computer program "Scientists at Kingston University The first corporate board Walesa, 58, has can do what humans do, and maybe even in London have developed software agreed to join is that of NuTech Solutions, do a better job at it. '[It's] the same as a able to anticipate if someone is about to a closely held company founded three '[It] investigates years ago in Charlotte, N.C., by a pair of It works by examining images coming leads, forms hypotheses, and narrows Polish immigrants. The software, called Cromatica, FBI's Most Wanted: New IT Priorities joined NuTech primarily because he is passionate And if it is 2002 (zdnet.com.com). "On NBC's'Meet which he is studying avidly.
Inferring Strategies for Sentence Ordering in Multidocument News Summarization
The problem of organizing information for multidocument summarization so that the generated summary is coherent has received relatively little attention. While sentence ordering for single document summarization can be determined from the ordering of sentences in the input article, this is not the case for multidocument summarization where summary sentences may be drawn from different input articles. In this paper, we propose a methodology for studying the properties of ordering information in the news genre and describe experiments done on a corpus of multiple acceptable orderings we developed for the task. Based on these experiments, we implemented a strategy for ordering information that combines constraints from chronological order of events and topical relatedness. Evaluation of our augmented algorithm shows a significant improvement of the ordering over two baseline strategies.
Interchanging Agents and Humans in Military Simulation
Heinze, Clinton, Goss, Simon, Josefsson, Torgny, Bennett, Kerry, Waugh, Sam, Lloyd, Ian, Murray, Graeme, Oldfield, John
The innovative reapplication of a multiagent system for human-in-the-loop (HIL) simulation was a consequence of appropriate agent-oriented design. The use of intelligent agents for simulating human decision making offers the potential for analysis and design methodologies that do not distinguish between agent and human until implementation. With this as a driver in the design process, the construction of systems in which humans and agents can be interchanged is simplified. The experiences gained from this process indicate that it is simpler, both in design and implementation, to add humans to a system designed for intelligent agents than it is to add intelligent agents to a system designed for humans.
TALPS: The T-AVB Automated Load-Planning System
Because of military drawdowns and the need for additional transportation lift requirements, the United States Marine Corps developed a concept that enabled it to modify a commercial container ship to support deployed aviation units. However, a problem soon emerged in that there were too few people who were expert enough to do the unique type of planning required for this ship. Additionally, once someone did develop some expertise, it was time for him/her to move on, retire, or leave active duty. TALPS is now a fielded, certified application for Marine Corps aviation.