Italy Government

How artificial intelligence could change the face of business


A major Italian government agency offers a good example of how AI can dovetail with the work people do and enable them to be more effective. An intelligent Virtual Agent application now handles real-time voice calls and webchat interactions, using a combination of cognitive-semantic analysis and machine-learning algorithms. After just three months, the Virtual Agent application has already successfully served more than 70,000 users. AI is also positively impacting how governments operate.