Banking & Finance


The future capabilities of Facebook and IBM chatbots

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Chatbots of the future will have advanced capabilities in five key areas: natural language processing (NLP), natural language understanding, contextual awareness, anticipate customer needs, and sentiment analysis. Natural Language Processing is the process a machine goes through when translating, summarizing, contextualizing, and analyzing text – or the same process that Google Translate uses to translate text. With natural language understanding, developers can analyze semantic features of text input such as categories, concepts, emotion, entities, keywords, metadata, relations, semantic roles, and sentiment. Facebook recently launched its own Facebook messenger chatbot called Assistant M, as well as a open source developer toolkit for bots.


UCT launches a new degree, first of its kind in Africa IOL Business Report

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In the financial services industry, machine learning is used to analyse vast datasets, for example to identify a customer's credit profile, to identify profitable companies, or to find an optimal investment strategy. Students in the new UCT degree will master machine learning methods and be able to develop their own applications using these methods. Associate Professor and Head of the Department, Francesca Little, outlines the idea behind the degree "We started the MSc in Data Science to give students a thorough understanding of the latest methods in statistical learning. This includes the extremely exciting field of machine learning and artificial intelligence.


Twilio chief: 'Machine learning has changed the game'

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He's also a fan of stated company values (Twilio has nine). Stated company values get a mixed response from business leaders, but Lawson says that they're useful. But it's no place for the fainthearted; an announcement last May that Twilio's biggest client, Uber, intended to do more development in-house hit Twilio's share price. Twilio Understand (a "natural language understanding product") uses machine learning to understand what people are saying, as well as their intent.


3 Ways Artificial Intelligence Is Changing The Finance Industry

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By analyzing various data points, machine learning algorithms can detect fraudulent transactions that would go unnoticed by human analysts while improving the accuracy of real-time approvals and reducing false declines. There are several ways that AI chatbots can improve the banking industry, including helping users manage their money and savings. Sentient Technologies, an AI company based in San Francisco that also runs a hedge fund, has developed an algorithm that ingests millions of data points to find trading patterns and forecast trends, which enable it to make successful stock trading decisions. Another hedge fund, Numerai, uses artificial intelligence to make trading decisions.


The Importance of Building a Branded Voice Banking Solution

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As consumers increasingly rely on voice artificial intelligence (voice AI) to answer questions and make life easier, it will be important for banks and credit unions to be part of this transformation. In addition, implementing voice AI to connect customer service and front-line personnel can provide an integrated solution, further enhancing the overall customer experience. Internet banking and phone apps pushed banks and credit unions into data warehousing and aggregation to enable real-time views of account data, when other industries were still viewing data as an operational initiative instead of a customer service initiative. Compared to chatbots, conversational AI solutions are personalized, automated messages that integrate data from multiple sources to deliver answers based on real-time information.


Will robots eventually replace most of your mortgage and real estate jobs?

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And this appears especially true for many mortgage and real estate jobs. "Most people want and need the reassurance and expertise of a professional human," said Jeff Johnston, a North Texas real estate agent at eXp Realty. "I don't see how they can handle inspections, repair negotiations, appraisal negotiations, etc. Here's what it says about real estate agents: Here's what it says about appraisers: Here's what is says about loan officers:


6 Ways AI is a-Bot to Transform the Financial Services Industry

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He foresees the automation of day-to-day transactions, and the emergence of bots as intermediaries between humans and financial institutions, and robo advisors making autonomous financial decisions to maximize clients' wealth. Financial organizations have considerable computing capabilities while human users have limited memory, compute and time. "Bots will arm the consumer with superpower capabilities and each consumer will be a power-user making optimal financial decisions that earn them more money and save them on fees and taxes." New emerging bot intermediaries automatically move money between accounts.


Deep learning can read the tea leaves in market data

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Henri Waelbroeck, director of research at machine learning trade execution system Portware, says rather poetically that the system "reads the tea leaves" in market data to distinguish different sorts of orders and execute trades more efficiently. This framework enables the deployment of deep learning techniques, essentially processing data through an architecture of agents; each processes the information at their disposal and produces an output which is then consumed by the next agent and so on. Combining these in different ways enables you to create potentially interesting model architectures," he said. Newsweek's AI and Data Science in Capital Markets conference on December 6-7 in New York is the most important gathering of experts in Artificial Intelligence and Machine Learning in trading.


Automation and anxiety

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In a test against three expert human radiologists working together, Enlitic's system was 50% better at classifying malignant tumours and had a false-negative rate (where a cancer is missed) of zero, compared with 7% for the humans. In a widely noted study published in 2013, Carl Benedikt Frey and Michael Osborne examined the probability of computerisation for 702 occupations and found that 47% of workers in America had jobs at high risk of potential automation. Rather than destroying jobs, ATMs changed bank employees' work mix, away from routine tasks and towards things like sales and customer service that machines could not do. Computers thus reallocate rather than displace jobs, requiring workers to learn new skills.


ThoughtSpot raises $60 million, ends funding round for artificial intelligence technology

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SAN FRANCISCO (Reuters) - Silicon Valley technology company ThoughtSpot has completed a $120 million funding round to fuel the start-up's new artificial intelligence endeavor. ThoughtSpot, based in Palo Alto, California, said on Thursday it had raised $60 million from investors in a financing round led by venture capital firm Lightspeed Venture Partners. The investment round, completed in January but previously undisclosed, was an extension of a $60 million financing round ThoughtSpot completed a year ago and doubles the total amount raised. ThoughtSpot makes data analytics software for businesses with a Google-like search tool that allows users to search for data.