Social media plays an important role in the process of political engagement, especially in societies where significant constraints over traditional media and participation still exist. Little is known about how social media use is related to these constraints. This study examines how citizens’ perceptions of government control predict social media use and how this use is related to offline participation in the context of a city-state, Singapore. Based on a national survey of 2000 respondents, we found that perceptions of control over traditional media and political activity increase content production on social media and that perceived control of the mass media motivates citizens to consume political content on social media. Interestingly, perceptions of government control over the Internet reduced rather than increased social media production. More importantly, we find that social media use is related to a greater likelihood of offline citizen participation, namely attendance of political rallies. The findings suggest that social media alters the balance of power in the dependency relationships that exist between the government, media organizations and citizens, creating new venues for online political discourse which in turn help promote real-world political participation.

OurCity is a site-specific digital artwork designed to solicit, aggregate and visualize citizens’ views on the cities in which they live. It aims to allow people to have their voice heard in a way which is fun and engaging and reduces the gap between citizens and policymakers. OurCity builds on our previous work, VoiceYourView (Whittle et al 2010) which used similar data aggregation techniques but a completely different visualization of user-generated data. This paper revisits the key results from VoiceYourView and hence uses OurCity as an additional validation exercise to assess whether VoiceYourView results are generalizable.

This paper reports ongoing work in the “Networks of Texts and People” project, which is developing methods to visualize the social and epistemological contexts of information contained in blogs. Here, we propose an approach to visualize information diffusion and polarization in the blogosphere, with two novel characteristics. Firstly, we demonstrate how text content can be analyzed and visualized as key statements, rather than as keywords. Secondly, we sketch and discuss ideas for a visual analytic tool that integrates data about blog networks with data about the occurrence of related key statements in blog posts.

The emergence of online social networks (OSNs) and the accompanying availability of large amounts of data, pose a number of new natural language processing (NLP) and computational challenges. Data from OSNs is different to data from traditional sources (e.g. newswire). The texts are short, noisy and conversational. Another important issue is that data occurs in a real-time streams, needing immediate analysis that is grounded in time and context. In this paper we describe a new open-source framework for efficient text processing of streaming OSN data (available at www.trendminer-project.eu). Whilst researchers have made progress in adapting or creating text analysis tools for OSN data, a system to unify these tasks has yet to be built. Our system is focused on a real world scenario where fast processing and accuracy is paramount. We use the MapReduce framework for distributed computing and present running times for our system in order to show that scaling to online scenarios is feasible.We describe the components of the system and evaluate their accuracy. Our system supports easy integration of future modules in order to extend its functionality.

Events play a prominent role in our lives, such that many social media documents describe or are related to some event. Organizing social media documents with respect to events thus seems a promising approach to better manage and organize the ever-increasing amount of user-generated content in social media applications. It would support the navigation of data by events or allow one to get notified about new postings related to the events one is interested in, just to name two applications. A challenge is to automatize this process so that incoming documents can be assigned to their corresponding event without any user intervention. We present a system that is able to classify a stream of social media data into a growing and evolving set of events. In order to scale up to the data sizes and data rates in social media applications, the use of a candidate retrieval or blocking step is crucial to reduce the number of events that are considered as potential candidates to which the incoming data point could belong to.In this paper we present and experimentally compare different blocking strategies along their cost vs. effectiveness tradeoff.We show that using a blocking strategy that selects the 60 closest events with respect to upload time, we reach F-Measures of about 85.1% while being able to process the incoming documents within 32ms on average. We thus provide a principled approach supporting to scale up classification of social media documents into events and to process the incoming stream of documents in real time.

Online community managers work towards building and managing communities around a given brand or topic. A risk imposed on such managers is that their community may die out and its utility diminish to users. Understanding what drives attention to content and the dynamics of discussions in a given community informs the community manager and/or host with the factors that are associated with attention. In this paper we gain insights into the idiosyncrasies that individual community forums exhibit in their attention patterns and how the factors that impact activity differ. We glean such insights by using logistic regression models for identifying seed posts and explore the effectiveness of a range of features. Our findings show that the discussion behaviour of different communities is clearly impacted by different factors.

There is a strong correlation between spelling errors and web text content quality. Using our lexical quality measure,  based in a small corpus of spelling errors, we present an estimation of the lexical quality of the main Social Media sites. This paper presents an updated and complete analysis of the lexical quality of Social Media written in English and Spanish, including how lexical quality changes in time.

The literature of urban sociology and that of psychology have separately established two relationships: the first has linked characteristics of a community to its residents’ well-being, the second has linked well-being of individuals to their use of words. No one has hitherto explored the potential transitive relationship - that between characteristics of a community and its residents' use of words. We test this relationship by performing three steps. We consider Twitter users in a variety of London census communities; extract the subject matter of their tweets using "topic models"; and study the relationship between topics and community socio-economic well-being. We find that certain topics are correlated (positively and negatively) with community deprivation. Users in more deprived community tweet about wedding parties, matters expressed in Spanish/Portuguese, and celebrity gossips. By contrast, those in less deprived communities tweet about vacations, professional use of social media, environmental issues, sports, and health issues. We finally show that monitoring the subject matter of tweets not only offers insights into community well-being, but it is also a reasonable way of predicting community deprivation scores.

Participating in a community exemplifies the aspect of sharing, networking and interacting in a social media system. There has been extensive work on characterising on-line communities by their contents and tags using topic modelling tools. However, the role of sentiment and mood has not been studied. Arguably, mood is an integral feature of a text, and becomes more significant in the context of social media: two communities might discuss precisely the same topics, yet within an entirely different atmosphere. Such sentiment-related distinctions are important for many kinds of analysis and applications, such as community recommendation. We present a novel approach to identification of latent hyper-groups in social communities based on users’ sentiment. The results show that a sentiment-based approach can yield useful insights into community formation and meta-communities, having potential applications in, for example, mental health—by targeting support or surveillance to communities with negative mood—or in marketing—by targeting customer communities having the same sentiment on similar topics.

In this paper we cluster and analyse temporal user behaviour in online communities. We adapt a simple unsupervised clustering algorithm to an evolutionary setting where we cluster users into prototypical behavioural roles based on features derived from their ego-centric reply-graphs. We then analyse changes in the role membership of the users over time, the change in role composition of forums over time and examine the differences between forums in terms of role composition. We perform this analysis on 200 forums from a popular national bulletin board and 14 enterprise technical support forums.