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Questionnaire & Opinion Survey


Does the Human Touch + AI = The Future of Work?

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Artificial intelligence has long caused fear of job loss across many sectors as companies look for ways to cut costs, support workers and become more profitable. But new research suggests that even in STEM-based sectors like cybersecurity, AI simply can't replace some traits found only in humans, such as creativity, intuition and experience. There's no doubt, AI certainly has its place. And most business leaders agree that AI is important to the future success of their company. A recent survey found CEOs believe the benefits of AI include creating better efficiencies (62 percent), helping businesses remain competitive (62 percent), and allowing organizations to gain a better understanding of their customers, according to Ernst and Young.


92% of Business Leaders are Enabling More Business Process Automation

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K2, the leader in intelligent process automation, announced the results of the recent Harris Poll "Accelerating Automation: How Businesses are Adapting to a Post-COVID World" survey. The survey reveals how business leaders are adapting to COVID-19, how they are preparing for business continuity in the future, and the value of automation technology to meet customer expectations. "Even before COVID-19, companies recognized the need to accelerate the pace of digital transformation. The impact of the pandemic has made it even more challenging as we are seeing close to fifty-percent of companies still using manual and paper-based processes, which puts them at a competitive disadvantage," said Carlos Carvajal, chief marketing officer at K2. "In this new work environment, there is a renewed sense of urgency for companies to accelerate the automation of their business processes to drive operational efficiency and improve their customer experience." According to the survey results, 92 percent of business leaders agree that to survive and flourish, companies must enable digital channels and process automation in the workplace.


The most important customer service qualities in the next normal: Expertise, empathy, and speed

ZDNet

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. Click here to explore Tableau data across demographics and geographies. Below are some key takeaways from respondents from around the globe. The most important customer service qualities are expertise, empathy, and speed, according to the Salesforce June 2020 Customer Service Global Survey.


AI-Powered Analytics Targeted Research

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Consumer goods companies are increasingly intrigued by the power of artificial intelligence and the role it can play across the enterprise. But often they are unsure how best to design, test, and deploy these cutting-edge solutions. This survey explores the current state of CGs' AI development and the internal and external resources the industry leaders rely on as they build their AI tech stack. The survey will take no more than a few minutes of your time and allow CGT to continue to provide invaluable research to the industry. Qualified consumer goods executives will receive a $10 Amazon e-gift card as a thank you for their time and insight.


Eight in 10 respondents find online learning programmes more effective than physical classroom sessions: Survey

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BENGALURU: Eight in 10 survey respondents say that live online learning programmes have been equally or more effective than physical classroom sessions, with artificial intelligence and machine learning skilling programmes seeing the highest demand, according to a survey by digital skills training provider Simplilearn . The survey was conducted to understand the effects of the Covid-19 pandemic on employee training programmes and productivity post the implementation of work-from-home. The company surveyed executives and managers in the learning and development and HR functions of companies around the globe on issues related to current and future employee training plans. While responses were gathered from various global regions, the majority were gathered from representatives of companies located in India (39%) and the United States (41%). The global health crisis has disrupted work patterns worldwide, and one of the work areas most affected has been employee learning and development.


SmartRent raises $60 million to manage connected buildings

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SmartRent, which provides smart home automation for property owners, managers, developers, and residents, today announced that it has raised $60 million. CEO Lucas Haldeman said the funding will enable the company's next phase of growth as it expands its portfolio of offerings. According to Statista, revenue from the smart home market is anticipated to climb 18.3% from 2020 to 2023, resulting in market volume of $41 billion within the next three years. But appliances, lighting fixtures, and security cameras are often not user-friendly, which has threatened to impede adoption. A survey conducted by TechSee found that nearly 74% of respondents were "certain" or "very likely" to return a new smart home purchase if they found it difficult to install. SmartRent promises to take the pain out of installation with a fully managed service approach.


Google's New Feature Offers Mental Health Support During COVID-19 Pandemic

International Business Times

As the nation fights the coronavirus pandemic, Google is offering a clinically certified questionnaire for those who are searching for information pertaining to anxiety. The new feature launched by the internet giant can be a novel tool to help address mental health concerns inflicted by the pandemic. Beginning May 28, users in the U.S. now have access to clinically approved information about symptoms and treatment options alongside a clinically certified self-assessment, reported Becker's Hospital Review. Partnering with the National Alliance on Mental Illnesses, Google now displays the questionnaire with 7 questions. Though the tool won't be collecting or sharing the users' results or answers, it will let people know how their self-reported anxiety levels compare to other respondents.


Artificial intelligence poses a threat to American office workers - digitalhub Feed Leader

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Fifty-three percent of U.S. office workers worry their current skills will be outdated in fewer than five years, according to new research. The study asked 2,000 American office workers about their skills and how they wish to improve them in an evolving technological world. And results revealed nearly nine in 10 respondents said they would feel more secure in their jobs if their employer offered them training opportunities. Conducted by OnePoll on behalf of UiPath, the survey found that 78% of respondents said they would be more productive at their jobs if they could learn new skills. Eighty-six percent of those surveyed said they wish their employer offered opportunities to acquire new skills -- while 83% would like to enhance their current skills.


Tech Workers Fear Their Jobs Will Be Automated in Wake of Coronavirus

WSJ.com: WSJD - Technology

The results are based on a survey of 1,000 full-time and part-time workers across a range of industries, including 223 employed in the tech sector, the firm said. The survey was conducted in April. Technology workers' fears could be a harbinger for the broader labor market in the aftermath of the pandemic, as tech company trends often spread across the corporate world over time, said KPMG tech-industry practice leader Tim Zanni. "Workers in the tech industry are closer to the technology and thus have a unique understanding, more so than other industries, of technology and its capabilities," said Mr. Zanni. He said workers at technology firms see emerging digital capabilities in early stages of development and are more likely to be thinking of the impact of these tools on their jobs.


Working from home amid coronavirus crisis welcome new normal in Massachusetts: survey

Boston Herald

This working from home routine is growing on people. The Pioneer Institute surveyed 700 people -- most in Greater Boston -- during the coronavirus pandemic and nearly 63% said they want to stick at home at least one day a week permanently. That, says the think tank, will be a major factor on how companies invest in commercial real estate and how the state should deliver public transportation where -- and when -- it's needed. "The survey results suggest that the pandemic may lead to significant shifts in attitudes toward commuting, with potentially large impacts on the demand for commercial real estate in major job centers, internet connectivity, and transit and transportation planning and budgeting," said Andrew Mikula, who authored the analysis. The survey hits just weeks after the MBTA announced it will likely need to use about a quarter of the $827 million emergency federal funding it received to close a major pandemic-caused revenue gap in this year's budget.