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Questionnaire & Opinion Survey

American businesses love AI. But what do consumers think?

FOX News

Fox News Flash top headlines are here. Check out what's clicking on In early November, Bentley University and Gallup released the results of its 2023 Bentley-Gallup Business and Society Report, which among other topics, focuses a portion of its study on surveying Americans on their opinions of how businesses will use artificial intelligence (AI) technologies in the future. When asked "In general, how much do you trust businesses to use artificial intelligence responsibly?", What is particularly telling, is that across education levels, ethnic background, age groups, and political party, the range of those trusting AI a "lot/some" was only between 17% and 28%.

Microsoft accused of damaging Guardian's reputation with AI-generated poll

The Guardian

The Guardian has accused Microsoft of damaging its journalistic reputation by publishing an AI-generated poll speculating on the cause of a woman's death next to an article by the news publisher. Microsoft's news aggregation service published the automated poll next to a Guardian story about the death of Lilie James, a 21-year-old water polo coach who was found dead with serious head injuries at a school in Sydney last week. The poll, created by an AI program, asked: "What do you think is the reason behind the woman's death?" Readers were then asked to choose from three options: murder, accident or suicide. Readers reacted angrily to the poll, which has subsequently been taken down – although highly critical reader comments on the deleted survey were still online as of Tuesday morning.

Ransomware victims continue to pay up, while also bracing for AI-enhanced attacks


Most organizations still are choosing to pay up in a ransomware attack, with more than half forking out more than $100,000 to regain access to their systems and data. They also are trying to keep up with the potential for generative artificial intelligence (AI) to pave new ways for adversaries to launch attacks. A high 96% of respondents in a Splunk study had encountered a ransomware attack, of which just over half (52%) described the impact on their business systems and operations as significant. Furthermore, 83% admitted to paying the ransom, according to the 2023 CISO Report, which conducted quantitative surveys with 350 chief security officers and leaders in 10 markets, including Australia, Germany, India, Japan, and Singapore. The study also included qualitative research based on hour-long phone interviews with 20 cybersecurity leaders in Canada, the US, and the UK.

56% of professionals are unsure if their companies have ethical guidelines for AI use


Although AI has been around since the 1950s, it has seen tremendous growth within the past year. Tech giants have been implementing AI into their products and services, while individuals are using it to make their lives a little easier. According to Deloitte, 74% of companies surveyed in its second edition Technology Trust Ethics Report have already begun testing generative AI, while 65% have begun to use it internally. The increasing awareness of AI's new capabilities has led to the pressing question of how organizations can use this technology ethically. Deloitte interviewed 26 specialists in various industries to gather information about how industry leaders are considering concerns about the ethical use of emerging technologies, including generative AI.

Every enterprise plans to increase AI spending next year


A survey of 600 companies globally released Thursday, conducted by the MIT Technology Review's Insights group, found that all of the companies' executives plan to increase spending in the coming year "on modernizing data infrastructure and adopting AI." The study, sponsored by data warehousing firm Databricks, was conducted from June through August of this year, and surveyed companies with half a billion or more in annual revenue, based in 12 countries in North America, Europe, Asia-Pacific, and the Middle East, said MIT Tech Review. Executives surveyed were mostly C-level executives, in positions such as chief information officer, chief data/analytics officer, head of IT, AI, or data engineering, and similar roles. The companies generally have very upbeat expectations, note the report's author, Denis McCauley, editor Teresa Elsey, and publisher Nicola Crepaldi. "Eighty-one percent of survey respondents expect AI to boost efficiency in their industry by at least 25% in the next two years; one-third say the gain will be at least 50%," writes McCauley.

Driving companywide efficiencies with AI

MIT Technology Review

"In the past, AI was seen as a complex and expensive technology that was only accessible to large companies with deep pockets," says Himadri Sarkar, executive vice president and global head of consulting at Teleperformance, a digital business services company. "However, the development of easy-to-use generative AI tools has made it possible for businesses of all sizes to experiment with AI and see how it can benefit their operations." Organizations are taking note with innovative use cases that not only promise to improve back-office operations but also deliver bottom-line benefits, from cost savings to productivity gains. According to McKinsey's 2022 Global Survey on AI, AI adoption has more than doubled--from 20% of respondents having adopted AI in at least one business area in 2017 to 50% today. It's easy to understand this technology's growing popularity: as challenging economic times meet increasing customer expectations, organizations are being asked to do more with less.

Hurtling toward generative AI adoption? Why skepticism is your best protection


With some organizations moving ahead to adopt generative artificial intelligence (AI), it is critical they do so while mitigating potential risks and with some level of skepticism. As it is, 45% of businesses are currently piloting generative AI, while 10% already have such tools in production, revealed a Gartner study released Tuesday. The survey polled 1,419 executives during a webinar last month to discuss business costs and risks of generative AI. These figures are significantly higher than a previous poll that Gartner ran in March and April this year, during which 15% reported piloting the technology and just 4% had these tools in production. In the latest survey, some 78% said the benefits of generative AI outweighed its risks, higher than the 68% who thought likewise in the earlier poll.

New survey shows emotional toll of AI anxiety, employee monitoring


The threat of losing a job to artificial intelligence is taking a toll on employee mental health, according to a new survey from the American Psychological Association (APA). The poll of 2,515 U.S. adults, conducted in April 2023, found that more than one-third of respondents feared that AI might make some or all of their job duties "obsolete." Stress was high amongst many of those respondents; nearly two-thirds reported feeling tense or stressed during the workday. By contrast, only 38 percent of people who weren't worried about AI had similar stress levels. Half of the group worried about AI also said their job negatively affected their mental health. Those participants showed signs of burnout like irritability or anger, emotional exhaustion, keeping to themselves, and feeling unmotivated, less productive, and ineffective.

Increasing number of Americans say they are more concerned than excited about AI: survey

FOX News

Fox News' Eben Brown reports on how more companies are using AI technology to set retail prices based on data-driven supply and demand. A majority of Americans are more concerned than excited by the increased use of artificial intelligence, with the number of those concerned growing dramatically in recent years, according to a new survey released this week. The Pew Research survey found that 52% of Americans polled said they are "more concerned than excited" by the increased use of AI in daily life, compared to 36% who are "equally excited and concerned" and 10% who are "more excited than concerned." Just last year, 38% of those surveyed were "more concerned than excited" – and in 2021, that number was 37%. WHAT IS ARTIFICIAL INTELLIGENCE (AI)? The increase in concern comes amid greater awareness and use of the technology, concerns about retaining control over the tech, potential employment implications and how fast the technology is being adopted in key areas.

One in four workers fears being considered 'lazy' if they use AI tools


Generative AI tools have the ability to assist employees with multiple elements of their workflow, including writing, coding, organizing, brainstorming, and more. Despite the many benefits, many employees refrain from using AI due to concerns about what it will say about their work ethic, a study shows. Asana issued its "The State of AI at Work" report in which the company surveyed 4,500 contributors, including middle and senior managers, and executives in the US and UK regarding their thoughts about AI at work. Also: Klarna is all in on ChatGPT Enterprise. Out of the people surveyed, 26% of workers said they were worried they would be viewed as lazy for using AI, while one in five workers admitted they would feel like frauds for using the technology.