Service 4.1.1.2.1 Managed 4.1.1.2.2 Professional 4.1.2

Kustomer, the SaaS platform that is reimagining enterprise customer service, today introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the Kustomer platform to enhance the customer service experience of companies competing in today's on-demand world. KustomerIQ uniquely integrates Machine Learning models and other advanced AI capabilities with the Kustomer platform's powerful data, workflow, and rules engines to enable companies to provide smarter, automated customer experiences that are more personalized, efficient, and effortless. The Kustomer platform stands out among customer service solutions for the comprehensiveness of available customer data and its business process automation that is driven by branchable, multi-step workflows and custom business logic. "In today's crowded market, excellent customer service is often the differentiator that builds loyalty and trust between one brand to another," said Brad Birnbaum, Co-Founder and CEO of Kustomer. "With KustomerIQ and the inclusion of Artificial Intelligence and Machine Learning into our omnichannel platform, Kustomer will now go even further in helping brands automate their business processes, while making it easier for their agents to take action on customer information, ultimately developing a stronger and more profitable customer relationship."

Amazon (NasdaqGS:AMZN) has made the Alexa Echo available in Brazil. The mega popular virtual assistant chatbot is now able to speak Brazilian Portuguese. "Echo Dot and Echo Show 5 are available for pre-order in Brazil today and will begin shipping to customers starting next week, while Amazon Echo will be available to customers in November,'' according to the press release. "We're excited to introduce Alexa to customers in Brazil, with a custom-built experience that honors Brazil's language and unique culture. Customers across Brazil will be able to ask for their favorite music, control their smart home, and enjoy skills from hundreds of customer-favorite Brazilian brands including Show do Milhão, Porta dos Fundos, UOL Esporte, iFood, Leite Ninho, Cinemark, and more.

Swiss pharma giant Novartis has partnered with tech giant Microsoft and launched its Novartis AI innovation lab as a means to leverage data and artificial intelligence to transform drug discovery and development. The new Novartis AI lab aims to significantly bolster Novartis AI capabilities from research through commercialization and help accelerate the discovery and development of transformative medicines for patients worldwide, the company announced Monday. As part of the strategic collaboration between the two companies, Novartis and Microsoft have committed to a multi-year research and development effort with a focus on AI empowerment and AI exploration. With AI empowerment, Novartis said the goal is for every employee in the lab to have the AI program on their computer. Using Novartis' datasets and Microsoft's AI solutions, the company said the lab will create new AI models and applications that can augment their discovery and development capabilities.

Researchers from the University of Adelaide's Australian Institute for Machine Learning (AIML) are developing a fully-automated medical image analysis program to detect breast tumours. The program uses a unique style to focus on the affected area. Read the full media release here .

One of the major concerns in healthcare industry of developing countries is inadequate doctors' population. According to the World Health Organization (WHO), nearly 57 countries globally are facing a shortage of 2.3 million nurses and physicians. Therefore, the demand for improvising healthcare accessibility is currently at its peak. Healthcare facility automation is not only helpful to patients but also to the doctors, as it enables them with extra time to concentrate on critical cases. AI analysis helps in providing generalized advice to patients.

Nortek Security & Control LLC (NSC) is a global leader in smart connected devices and systems for residential security, smart home automation, access control, and digital health markets. NSC and its partners have deployed more than 5 million connected systems and over 25 million security and home control sensors and peripherals. Through its family of brands including 2GIG, ELAN, GoControl, Linear, Mighty Mule, IntelliVision, and Numera, NSC designs solutions for security dealers, technology integrators, national telecoms, big box retailers, OEM partners, service providers, and consumers. Headquartered in Carlsbad, California, NSC has over 50 years of innovation and is dedicated to addressing the lifestyle and business needs of millions of customers every day.

ETSI is pleased to announce the creation of a new Industry Specification Group on Securing Artificial Intelligence (ISG SAI). The group will develop technical specifications to mitigate threats arising from the deployment of AI throughout multiple ICT-related industries. This includes threats to artificial intelligence systems from both conventional sources and other AIs. The ETSI Securing Artificial Intelligence group was initiated to anticipate that autonomous mechanical and computing entities may make decisions that act against the relying parties either by design or as a result of malicious intent. The purpose of the ETSI ISG SAI is to develop the technical knowledge that acts as a baseline in ensuring that artificial intelligence is secure.

San Jose, Calif., October 1, 2019 – Virtual Instruments, the leader in hybrid infrastructure management for mission-critical workloads, announced today its participation at HitachiNEXT 2019, taking place October 8-10 in Las Vegas, and NetApp INSIGHT 2019, taking place October 28-30 in Las Vegas. By holistically monitoring, analyzing and optimizing the performance, availability, capacity and efficiency of hybrid IT infrastructure within the context of the application, VirtualWisdom enables enterprises to take a modern, AIOps-empowered approach to infrastructure management. The latest version of VirtualWisdom applies real-time, AI-based analytics to help enterprises proactively manage the hybrid infrastructure supporting their mission-critical applications. Meanwhile, WorkloadWisdom analyzes production storage workloads, models workloads, creates what-if testing scenarios, and produces workload performance analytics, ultimately offering users better insight into how workload behavior affects storage system performance. NEXT 2019 is the largest annual event for Hitachi Vantara users, with a focus on sharing the best ideas to store, protect, enrich, activate and monetize data.

SilverCloud Health, the world's leading digital mental health company, today officially announced its research collaboration with Microsoft to further enhance its online offering with artificial intelligence (AI). SilverCloud and Microsoft have been working together over the past 18 months conducting research that combines Microsoft's cutting-edge machine learning and AI technologies with SilverCloud's expertise in real-world delivery of evidence-based interventions and mental health outcomes. Mental illness is a significant disease and economic burden; one in four adults globally are affected by a diagnosable mental health condition in any given year but access to mental healthcare is often unavailable because of long wait times or under-staffed care organizations. The delivery of care online helps to overcome these barriers. SilverCloud's digital mental health platform is deployed globally in routine clinical care providing coverage to 65 million people today.