Large language models (LLMs) have facilitated significant strides in generating conversational agents, enabling seamless, contextually relevant dialogues across diverse topics. However, the existing LLM-driven conversational agents have fixed personalities and functionalities, limiting their adaptability to individual user needs. Creating personalized agent personas with distinct expertise or traits can address this issue. Nonetheless, we lack knowledge of how people customize and interact with agent personas. In this research, we investigated how users customize agent personas and their impact on interaction quality, diversity, and dynamics. To this end, we developed CloChat, an interface supporting easy and accurate customization of agent personas in LLMs. We conducted a study comparing how participants interact with CloChat and ChatGPT. The results indicate that participants formed emotional bonds with the customized agents, engaged in more dynamic dialogues, and showed interest in sustaining interactions. These findings contribute to design implications for future systems with conversational agents using LLMs.

Successful entrainment during collaboration positively affects trust, willingness to collaborate, and likeability towards collaborators. In this paper, we present a mixed-method study to investigate characteristics of successful entrainment leading to pair and group-based synchronisation. Drawing inspiration from industrial settings, we designed a fast-paced, short-cycle repetitive task. Using motion tracking, we investigated entrainment in both dyadic and triadic task completion. Furthermore, we utilise audio-video recordings and semi-structured interviews to contextualise participants' experiences. This paper contributes to the Human-Computer/Robot Interaction (HCI/HRI) literature using a human-centred approach to identify characteristics of entrainment during pair- and group-based collaboration. We present five characteristics related to successful entrainment. These are related to the occurrence of entrainment, leader-follower patterns, interpersonal communication, the importance of the point-of-assembly, and the value of acoustic feedback. Finally, we present three design considerations for future research and design on collaboration with robots.

A number of prestigious awards were announced shortly before the start of AAAI 2024, and will be officially presented during an awards ceremony at the conference, on 24 February. Some of the winners will also be giving invited talks as part of the programme. The AAAI Award for Artificial Intelligence for the Benefit of Humanity recognises the positive impacts of artificial intelligence to protect, enhance, and improve human life in meaningful ways with long-lived effects. The winner of this year's award is Milind Tambe (Harvard University/Google Research). Milind has been recognised for "ground-breaking applications of novel AI techniques to public safety and security, conservation, and public health, benefiting humanity on an international scale".

Retrieval-augmented language models (RALMs) have demonstrated significant potential in refining and expanding their internal memory by retrieving evidence from external sources. However, RALMs will inevitably encounter knowledge conflicts when integrating their internal memory with external sources. Knowledge conflicts can ensnare RALMs in a tug-of-war between knowledge, limiting their practical applicability. In this paper, we focus on exploring and resolving knowledge conflicts in RALMs. First, we present an evaluation framework for assessing knowledge conflicts across various dimensions. Then, we investigate the behavior and preference of RALMs from the following two perspectives: (1) Conflicts between internal memory and external sources: We find that stronger RALMs emerge with the Dunning-Kruger effect, persistently favoring their faulty internal memory even when correct evidence is provided. Besides, RALMs exhibit an availability bias towards common knowledge; (2) Conflicts between truthful, irrelevant and misleading evidence: We reveal that RALMs follow the principle of majority rule, leaning towards placing trust in evidence that appears more frequently. Moreover, we find that RALMs exhibit confirmation bias, and are more willing to choose evidence that is consistent with their internal memory. To solve the challenge of knowledge conflicts, we propose a method called Conflict-Disentangle Contrastive Decoding (CD2) to better calibrate the model's confidence. Experimental results demonstrate that our CD2 can effectively resolve knowledge conflicts in RALMs.

Retrieval Augmented Generation (RAG) has introduced a new paradigm for Large Language Models (LLMs), aiding in the resolution of knowledge-intensive tasks. However, current RAG models position LLMs as passive knowledge receptors, thereby restricting their capacity for learning and comprehending external knowledge. In this paper, we present ActiveRAG, an innovative RAG framework that shifts from passive knowledge acquisition to an active learning mechanism. This approach utilizes the Knowledge Construction mechanism to develop a deeper understanding of external knowledge by associating it with previously acquired or memorized knowledge. Subsequently, it designs the Cognitive Nexus mechanism to incorporate the outcomes from both chains of thought and knowledge construction, thereby calibrating the intrinsic cognition of LLMs. Our experimental results demonstrate that ActiveRAG surpasses previous RAG models, achieving a 5% improvement on question-answering datasets. All data and codes are available at https://github.com/OpenMatch/ActiveRAG.

The AAAI/SIGAI Doctoral Consortium provides an opportunity for a group of PhD students to discuss and explore their research interests and career objectives in an interdisciplinary workshop together with a panel of established researchers. This year, 30 students have been selected for this programme, and we'll be hearing from them over the course of the next few months. In this interview, Célian Ringwald, tells us about his work on natural language processing and knowledge graphs. I am a PhD student at the Université Côte d'Azur in Inria, the French Institute in Research in AI. I am part of the Wimmics team, a research group bridging formal semantics and social semantics on the web.

In-car Voice Assistants (VAs) play an increasingly critical role in automotive user interface design. However, existing VAs primarily perform simple 'query-answer' tasks, limiting their ability to sustain drivers' long-term attention. In this study, we investigate the effectiveness of an in-car Robot Assistant (RA) that offers functionalities beyond voice interaction. We aim to answer the question: How does the presence of a social robot impact user experience in real driving scenarios? Our study begins with a user survey to understand perspectives on in-car VAs and their influence on driving experiences. We then conduct non-driving and on-road experiments with selected participants to assess user experiences with an RA. Additionally, we conduct subjective ratings to evaluate user perceptions of the RA's personality, which is crucial for robot design. We also explore potential concerns regarding ethical risks. Finally, we provide a comprehensive discussion and recommendations for the future development of in-car RAs.

Recent large language models (LLMs) offer the potential to support public health monitoring by facilitating health disclosure through open-ended conversations but rarely preserve the knowledge gained about individuals across repeated interactions. Augmenting LLMs with long-term memory (LTM) presents an opportunity to improve engagement and self-disclosure, but we lack an understanding of how LTM impacts people's interaction with LLM-driven chatbots in public health interventions. We examine the case of CareCall -- an LLM-driven voice chatbot with LTM -- through the analysis of 1,252 call logs and interviews with nine users. We found that LTM enhanced health disclosure and fostered positive perceptions of the chatbot by offering familiarity. However, we also observed challenges in promoting self-disclosure through LTM, particularly around addressing chronic health conditions and privacy concerns. We discuss considerations for LTM integration in LLM-driven chatbots for public health monitoring, including carefully deciding what topics need to be remembered in light of public health goals.

The widespread adoption of large language models (LLMs) underscores the urgent need to ensure their fairness. However, LLMs frequently present dominant viewpoints while ignoring alternative perspectives from minority parties, resulting in potential biases. We hypothesize that these fairness-violating behaviors occur because LLMs express their viewpoints using a human personality that represents the majority of training data. In response to this, we validate that prompting LLMs with specific roles can allow LLMs to express diverse viewpoints. Building on this insight and observation, we develop FairThinking, a pipeline designed to automatically generate roles that enable LLMs to articulate diverse perspectives for fair expressions. To evaluate FairThinking, we create a dataset with a thousand items covering three fairness-related topics and conduct experiments on GPT-3.5, GPT-4, Llama2, and Mistral to demonstrate its superior performance.

Queer youth face increased mental health risks, such as depression, anxiety, and suicidal ideation. Hindered by negative stigma, they often avoid seeking help and rely on online resources, which may provide incompatible information. Although access to a supportive environment and reliable information is invaluable, many queer youth worldwide have no access to such support. However, this could soon change due to the rapid adoption of Large Language Models (LLMs) such as ChatGPT. This paper aims to comprehensively explore the potential of LLMs to revolutionize emotional support for queers. To this end, we conduct a qualitative and quantitative analysis of LLM's interactions with queer-related content. To evaluate response quality, we develop a novel ten-question scale that is inspired by psychological standards and expert input. We apply this scale to score several LLMs and human comments to posts where queer youth seek advice and share experiences. We find that LLM responses are supportive and inclusive, outscoring humans. However, they tend to be generic, not empathetic enough, and lack personalization, resulting in nonreliable and potentially harmful advice. We discuss these challenges, demonstrate that a dedicated prompt can improve the performance, and propose a blueprint of an LLM-supporter that actively (but sensitively) seeks user context to provide personalized, empathetic, and reliable responses. Our annotated dataset is available for further research.