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Enhancing transparency in AI-powered customer engagement

arXiv.org Artificial Intelligence

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and enhance customer experiences, widespread concerns about misinformation and the opacity of AI decision-making processes hinder trust. Surveys highlight a significant lack of awareness among consumers regarding their interactions with AI, alongside apprehensions about bias and fairness in AI algorithms. The paper advocates for the development of explainable AI models that are transparent and understandable to both consumers and organisational leaders, thereby mitigating potential biases and ensuring ethical use. It underscores the importance of organisational commitment to transparency practices beyond mere regulatory compliance, including fostering a culture of accountability, prioritising clear data policies and maintaining active engagement with stakeholders. By adopting a holistic approach to transparency and explainability, businesses can cultivate trust in AI technologies, bridging the gap between technological innovation and consumer acceptance, and paving the way for more ethical and effective AI-powered customer engagements. KEYWORDS: artificial intelligence (AI), transparency


A Comprehensive Survey on Deep Multimodal Learning with Missing Modality

arXiv.org Artificial Intelligence

During multimodal model training and reasoning, data samples may miss certain modalities and lead to compromised model performance due to sensor limitations, cost constraints, privacy concerns, data loss, and temporal and spatial factors. This survey provides an overview of recent progress in Multimodal Learning with Missing Modality (MLMM), focusing on deep learning techniques. It is the first comprehensive survey that covers the historical background and the distinction between MLMM and standard multimodal learning setups, followed by a detailed analysis of current MLMM methods, applications, and datasets, concluding with a discussion about challenges and potential future directions in the field.


DELTA: Dual Consistency Delving with Topological Uncertainty for Active Graph Domain Adaptation

arXiv.org Artificial Intelligence

Graph domain adaptation has recently enabled knowledge transfer across different graphs. However, without the semantic information on target graphs, the performance on target graphs is still far from satisfactory. To address the issue, we study the problem of active graph domain adaptation, which selects a small quantitative of informative nodes on the target graph for extra annotation. This problem is highly challenging due to the complicated topological relationships and the distribution discrepancy across graphs. In this paper, we propose a novel approach named Dual Consistency Delving with Topological Uncertainty (DELTA) for active graph domain adaptation. Our DELTA consists of an edge-oriented graph subnetwork and a path-oriented graph subnetwork, which can explore topological semantics from complementary perspectives. In particular, our edge-oriented graph subnetwork utilizes the message passing mechanism to learn neighborhood information, while our path-oriented graph subnetwork explores high-order relationships from substructures. To jointly learn from two subnetworks, we roughly select informative candidate nodes with the consideration of consistency across two subnetworks. Then, we aggregate local semantics from its K-hop subgraph based on node degrees for topological uncertainty estimation. To overcome potential distribution shifts, we compare target nodes and their corresponding source nodes for discrepancy scores as an additional component for fine selection. Extensive experiments on benchmark datasets demonstrate that DELTA outperforms various state-of-the-art approaches.


Natural Language Processing with Commonsense Knowledge: A Survey

arXiv.org Artificial Intelligence

Commonsense knowledge is essential for advancing natural language processing (NLP) by enabling models to engage in human-like reasoning, which requires a deeper understanding of context and often involves making inferences based on implicit external knowledge. This paper explores the integration of commonsense knowledge into various NLP tasks. We begin by reviewing prominent commonsense knowledge bases and then discuss the benchmarks used to evaluate the commonsense reasoning capabilities of NLP models, particularly language models. Furthermore, we highlight key methodologies for incorporating commonsense knowledge and their applications across different NLP tasks. The paper also examines the challenges and emerging trends in enhancing NLP systems with commonsense reasoning. All literature referenced in this survey can be accessed via our GitHub repository: https://github.com/yuboxie/awesome-commonsense.


Towards certifiable AI in aviation: landscape, challenges, and opportunities

arXiv.org Artificial Intelligence

This fusion can increase efficiency, enhance safety, and improve passenger experience. AI in aviation currently focuses on AI-for-Cabin and non-critical tasks. On the other hand, AI-for-non-Cabin tasks encompass artificial intelligence techniques for the operation of the aircraft, for example, vehicle management or flight control/guidance/management system functions. AI-for-non-Cabin tasks are therefore subject to stringent certification requirements and a thorough and explainable understanding of the target tasks and AI methods to ensure the safety of passengers, flight crew, and aircraft. Moreover, the scope of AI-for-non-Cabin tasks ranges from communication, radar, digital electronics, integrated avionics systems, and navigation, to advanced traffic detection systems, all being considered critical tasks.


Adversarial Attacks and Defenses on Text-to-Image Diffusion Models: A Survey

arXiv.org Artificial Intelligence

Recently, the text-to-image diffusion model has gained considerable attention from the community due to its exceptional image generation capability. A representative model, Stable Diffusion, amassed more than 10 million users within just two months of its release. This surge in popularity has facilitated studies on the robustness and safety of the model, leading to the proposal of various adversarial attack methods. Simultaneously, there has been a marked increase in research focused on defense methods to improve the robustness and safety of these models. In this survey, we provide a comprehensive review of the literature on adversarial attacks and defenses targeting text-to-image diffusion models. We begin with an overview of text-to-image diffusion models, followed by an introduction to a taxonomy of adversarial attacks and an in-depth review of existing attack methods. We then present a detailed analysis of current defense methods that improve model robustness and safety. Finally, we discuss ongoing challenges and explore promising future research directions. For a complete list of the adversarial attack and defense methods covered in this survey, please refer to our curated repository at https://github.com/datar001/Awesome-AD-on-T2IDM.


Training Gradient Boosted Decision Trees on Tabular Data Containing Label Noise for Classification Tasks

arXiv.org Artificial Intelligence

Label noise refers to the phenomenon where instances in a data set are assigned to the wrong label. Label noise is harmful to classifier performance, increases model complexity and impairs feature selection. Addressing label noise is crucial, yet current research primarily focuses on image and text data using deep neural networks. This leaves a gap in the study of tabular data and gradient-boosted decision trees (GBDTs), the leading algorithm for tabular data. Different methods have already been developed which either try to filter label noise, model label noise while simultaneously training a classifier or use learning algorithms which remain effective even if label noise is present. This study aims to further investigate the effects of label noise on gradient-boosted decision trees and methods to mitigate those effects. Through comprehensive experiments and analysis, the implemented methods demonstrate state-of-the-art noise detection performance on the Adult dataset and achieve the highest classification precision and recall on the Adult and Breast Cancer datasets, respectively. In summary, this paper enhances the understanding of the impact of label noise on GBDTs and lays the groundwork for future research in noise detection and correction methods.


Cracking the Code: Multi-domain LLM Evaluation on Real-World Professional Exams in Indonesia

arXiv.org Artificial Intelligence

While knowledge evaluation in large language models has predominantly focused on academic subjects like math and physics, these assessments often fail to capture the practical demands of real-world professions. In this paper, we introduce IndoCareer, a dataset comprising 8,834 multiple-choice questions designed to evaluate performance in vocational and professional certification exams across various fields. With a focus on Indonesia, IndoCareer provides rich local contexts, spanning six key sectors: (1) healthcare, (2) insurance and finance, (3) creative and design, (4) tourism and hospitality, (5) education and training, and (6) law. Our comprehensive evaluation of 27 large language models shows that these models struggle particularly in fields with strong local contexts, such as insurance and finance. Additionally, while using the entire dataset, shuffling answer options generally maintains consistent evaluation results across models, but it introduces instability specifically in the insurance and finance sectors.


Affective Computing Has Changed: The Foundation Model Disruption

arXiv.org Artificial Intelligence

The dawn of Foundation Models has on the one hand revolutionised a wide range of research problems, and, on the other hand, democratised the access and use of AI-based tools by the general public. We even observe an incursion of these models into disciplines related to human psychology, such as the Affective Computing domain, suggesting their affective, emerging capabilities. In this work, we aim to raise awareness of the power of Foundation Models in the field of Affective Computing by synthetically generating and analysing multimodal affective data, focusing on vision, linguistics, and speech (acoustics). We also discuss some fundamental problems, such as ethical issues and regulatory aspects, related to the use of Foundation Models in this research area.


The Role of Explainable AI in Revolutionizing Human Health Monitoring

arXiv.org Artificial Intelligence

The complex nature of disease mechanisms and the variability of patient symptoms present significant obstacles in developing effective diagnostic tools. Although machine learning has made considerable advances in medical diagnosis, its decision-making processes frequently lack transparency, which can jeopardize patient outcomes. This underscores the critical need for Explainable AI (XAI), which not only offers greater clarity but also has the potential to significantly improve patient care. In this literature review, we conduct a detailed analysis of analyzing XAI methods identified through searches across various databases, focusing on chronic conditions such as Parkinson's, stroke, depression, cancer, heart disease, and Alzheimer's disease. The literature search revealed the application of 9 trending XAI algorithms in the field of healthcare and highlighted the pros and cons of each of them. Thus, the article is concluded with a critical appraisal of the challenges and future research opportunities for XAI in human health monitoring.