The Association for the Advancement of Artificial Intelligence, in cooperation with Stanford University's Department of Computer Science, presented the 2002 Spring Symposium Series, held Monday through Wednesday, 25 to 27 March 2002, at Stanford University. The nine symposia were entitled (1) Acquiring (and Using) Linguistic (and World) Knowledge for Information Access; (2) Artificial Intelligence and Interactive Entertainment; (3) Collaborative Learning Agents; (4) Information Refinement and Revision for Decision Making: Modeling for Diagnostics, Prognostics, and Prediction; (5) Intelligent Distributed and Embedded Systems; (6) Logic-Based Program Synthesis: State of the Art and Future Trends; (7) Mining Answers from Texts and Knowledge Bases; (8) Safe Learning Agents; and (9) Sketch Understanding.

The staff scheduling problem is a critical problem in the call center (or, more generally, customer contact center) industry. This article describes DIRECTOR, a staff scheduling system for contact centers. DIRECTOR is a constraint-based system that uses AI search techniques to generate schedules that satisfy and optimize a wide range of constraints and service-quality metrics. DIRECTOR has successfully been deployed at more than 800 contact centers, with significant measurable benefits, some of which are documented in case studies included in this article.

The Eighteenth National Conference on Artificial Intelligence (AAAI-02) and the Fourteenth Conference on Innovative Applications of AI (IAAI- 02) were positively received by those who attended. This report provides a few snapshots of the vast and varied content of the 2002 conferences. Proceedings of AAAI-02 and IAAI-02 are available from AAAI Press (www.- aaaipress.org).

Henry Lieberman surveyed successful techniques for programming by example, an approach where end users teach procedures to computers by demonstrating a sequence of actions on concrete examples as they how to accomplish it. This new conference series domain-independent inference practical exercises and illustrated promotes multidisciplinary research structures and reusable domain-specific the concepts with applications, including on tools and methodologies for efficiently ontologies. A related workshop of its knowledge content for communities. He received his Ph.D. in 1. portal.acm.org. For any inquiries, please email info@kcap.org.

He leaves a legacy of groundbreaking, deep insights that have changed the course of AI. "Only one same reason is shared by all of us: we wish to create worlds as real as, but other than the world that is." The quotation captures what was special about Ray: He had an adventurer's desire to go beyond the boundaries of our current understanding, together with a mathematician's insistence on precision. Ray the adventurer was always eager to try new ideas and directions. He was not afraid to enter murky areas, and he always left them better illuminated. He introduced terms to the AI community such as default logic, closed-world assumption, and cognitive robotics; he opened avenues of theoretical research with new resolution proof methods and logics for nonmonotonic reasoning, diagnosis, and action; and he was the prime mover in the Cognitive Robotics initiative that has led to a whole new program of research.

February 10: IJCAI-03 Electronic After the conference, an expense report Mark your calendars now for IJCAI-poster submission deadline will be required to account for the 03! The Eighteenth International February 12: IJCAI-03 Hard-copy funds awarded.

The Association for the Advancement of Artificial Intelligence (AAAI) presented the AAAI-02 Workshop Program on Sunday and Monday, 28-29 July 2002 at the Shaw Convention Center in Edmonton, Alberta, Canada. The AAAI-02 workshop program included 18 workshops covering a wide range of topics in AI. The workshops were Agent-Based Technologies for B2B Electronic-Commerce; Automation as a Caregiver: The Role of Intelligent Technology in Elder Care; Autonomy, Delegation, and Control: From Interagent to Groups; Coalition Formation in Dynamic Multiagent Environments; Cognitive Robotics; Game-Theoretic and Decision-Theoretic Agents; Intelligent Service Integration; Intelligent Situation-Aware Media and Presentations; Meaning Negotiation; Multiagent Modeling and Simulation of Economic Systems; Ontologies and the Semantic Web; Planning with and for Multiagent Systems; Preferences in AI and CP: Symbolic Approaches; Probabilistic Approaches in Search; Real-Time Decision Support and Diagnosis Systems; Semantic Web Meets Language Resources; and Spatial and Temporal Reasoning.

The infrastructure of modern society is controlled by software systems. These systems are vulnerable to attacks; several such attacks, launched by "recreation hackers," have already led to severe disruption. However, a concerted and planned attack whose goal is to reap harm could lead to catastrophic results (for example, by disabling the computers that control the electrical power grid for a sustained period of time). The survivability of such information systems in the face of attacks is therefore an area of extreme importance to society. This article is set in the context of self-adaptive survivable systems: software that judges the trustworthiness of the computational resources in its environment and that chooses how to achieve its goals in light of this trust model. Each self-adaptive survivable system detects and diagnoses compromises of its resources, taking whatever actions are necessary to recover from attack. In addition, a long-term monitoring system collects evidence from intrusion detectors, firewalls, and all the selfadaptive components, building a composite trust model used by each component. Self-adaptive survivable systems contain models of their intended behavior; models of the required computational resources; models of the ways in which these resources can be compromised; and finally, models of the ways in which a system can be attacked and how such attacks can lead to compromises of the computational resources. In this article, I focus on computational vulnerability analysis: a system that, given a description of a computational environment, deduces all the attacks that are possible. In particular, its goal is to develop multistage attack models in which the compromise of one resource is used to facilitate the compromise of other, more valuable resources. Although the ultimate aim is to use these models online as part of a self-adaptive system, there are other offline uses as well that we are deploying first to help system administrators assess the vulnerabilities of their computing environment.

ITFlorida will promote the common interests of its members by leveraging their collective talent and advocating on their behalf while formulating policy recommendations to state, federal, and local government. The percent of this year's papers had international semantic web were the most extensive talk included demonstrations of authors. Pat Hayes (UWF-IHMC) gave a Beach, Florida. "view from the trenches" of the ongoing from 14 to 16 May, was sponsored by University) drew an interesting analogy a broad spectrum of research areas. The special tracks presentation themes, which ranged "frictionless brains."

The Fourteenth Innovative Applications of Artificial Intelligence Conference (IAAI-2002) was held from 28 July to 1 August in Edmonton, Alberta, Canada, in conjunction with the Seventeenth National Conference on Artificial Intelligence (AAAI-2002). As in past years, papers were solicited in two categories: (1) deployed applications and (2) emerging applications and technologies. Deployed application papers describe systems that have been in use for at least several months by individuals or organizations other than their developers, have measurable benefits, and incorporate AI technologies. Emerging applications are technologies and systems that are close to deployment and clearly show an innovative implementation of AI technologies. These papers are of value not only to other application developers looking for guidance in applying various techniques to their own applications but also to researchers who need to understand the unique technical challenges provided by real-world problems.