In this paper we describe a software assistant agent that can proactively assist human users situated in a time-constrained environment to perform normative reasoning--reasoning about prohibitions and obligations--so that the user can focus on her planning objectives. In order to provide proactive assistance, the agent must be able to 1) recognize the user's planned activities, 2) reason about potential needs of assistance associated with those predicted activities, and 3) plan to provide appropriate assistance suitable for newly identified user needs. To address these specific requirements, we develop an agent architecture that integrates user intention recognition, normative reasoning over a user's intention, and planning, execution and replanning for assistive actions. This paper presents the agent architecture and discusses practical applications of this approach.

We propose a method to predict users’ interests in social media, using time-evolving, multinomial relational data. We exploit various actions performed by users, and their preferences to predict user interests. Actions performed by users in social media such as Twitter, Delicious and Facebook have two fundamental properties. (a) User actions can be represented as high-dimensional or multinomial relations - e.g. referring URLs, bookmarking and tagging, clicking a favorite button on a post etc. (b) User actions are time-varying and user-specific – each user has unique preferences that change over time. Consequently, it is appropriate to represent each user’s action at some point in time as a multinomial relational data. We propose ActionGraph, a novel graph representation for modeling users’ multinomial, time-varying actions. Each user’s action at some time point is represented by an action node. ActionGraph is a bipartite graph whose edges connect an action node to its involving entities, referred to as object nodes. Using real-world social media data, we empirically justify the proposed graph structure. Our experimental results show that the proposed ActionGraph improves the accuracy in a user interest prediction task by outperforming several baselines including standard tensor analysis, a previously proposed state-of-the-art LDA-based method and other graph-based variants. Moreover, the proposed method shows robust performances in the presence of sparse data.

In today's services driven economic environment, it is imperative for organizations to provide better quality service experience to differentiate and grow their business. Customer satisfaction (C-SAT) is the key driver for retention and growth in Retail Banking. Wait time, the time spent by a customer at the branch before getting serviced, contributes significantly to C-SAT. Due to high footfall, it is improbable to improve the wait time of every customer walking in the branch. Therefore, banks in developing countries are strategically looking to segment its customers and services and offer differentiated QoS based service delivery. In this work, we present a system for customer segmentation, and scheduling based on historic value of the customer and characteristics of current service request. We describe the system and give mathematical formulation of the scheduling problem and the associated heuristics. We present results and experience of deployment of this solution in multiple branches of a leading bank in India.

In the past few years, sentiment analysis and opinion mining becomes a popular and important task. These studies all assume that their opinion resources are real and trustful. However, they may encounter the faked opinion or opinion spam problem. In this paper, we study this issue in the context of our product review mining system. On product review site, people may write faked reviews, called review spam, to promote their products, or defame their competitors' products. It is important to identify and filter out the review spam. Previous work only focuses on some heuristic rules, such as helpfulness voting, or rating deviation, which limits the performance of this task. In this paper, we exploit machine learning methods to identify review spam. Toward the end, we manually build a spam collection from our crawled reviews. We first analyze the effect of various features in spam identification. We also observe that the review spammer consistently writes spam. This provides us another view to identify review spam: we can identify if the author of the review is spammer. Based on this observation, we provide a two-view semi-supervised method, co-training, to exploit the large amount of unlabeled data. The experiment results show that our proposed method is effective. Our designed machine learning methods achieve significant improvements in comparison to the heuristic baselines.

Several logistics service providers serve a certain number of customers, geographically spread over an area of operations. They would like to coordinate their operations so as to minimize overall cost. At the same time, they would like to keep information about their costs, constraints and preferences private, thus precluding conventional negotiation. We show how AI techniques, in particular Distributed Constraint Optimization (DCOP), can be integrated with cryptographic techniques to allow such coordination without revealing agents' private information. The problem of assigning customers to companies is formulated as a DCOP, for which we propose two novel, privacy-preserving algorithms. We compare their performances and privacy properties on a set of Vehicle Routing Problem benchmarks.

Knowledge acquisition is the essential process of extracting and encoding knowledge, both domainspecific and commonsense, to be used in intelligent systems. While many large knowledge bases have been constructed, none is close to complete. This paper presents an approach to improving a knowledge base efficiently under resource constraints. Using a guiding knowledge base, questions are generated from a weak form of similarity-based inference given the glossary mapping between two knowledge bases. The candidate questions are prioritized in terms of the concept coverage of the target knowledge. Experiments were conducted to find questions to grow the Chinese ConceptNet using the English ConceptNet as a guide. The results were evaluated by online users to verify that 94.17% of the questions and 85.77% of the answersare good. In addition, the answers collected in a six-week period showed consistent improvement to a 36.33% increase in concept coverage of the Chinese commonsense knowledge base against the English ConceptNet.

The original Yahoo! search engine consists of manually organized topic hierarchy of webpages for easy browsing. Modern search engines (such as Google and Bing), on the other hand, return a flat list of webpages based on keywords. It would be ideal if hierarchical browsing and keyword search can be seamlessly combined. The main difficulty in doing so is to automatically (i.e., not manually) classify and rank a massive number of webpages into various hierarchies (such as topics, media types, regions of the world). In this paper we report our attempt towards building this integrated search engine, called SEE (Search Engine with hiErarchy). We implement a hierarchical classification system based on Support Vector Machines, and embed it in SEE. We also design a novel user interface that allows users to dynamically adjust their desire for a higher accuracy vs. more results in any (sub)category of the hierarchy. Though our current search engine is still small (indexing about 1.2 million webpages), the results, including a small user study, have shown a great promise for integrating such techniques in the next-generation search engine.

In this paper, we propose to extract a compact yet discriminative visual descriptor directly on the mobile device, which tackles the wireless query transmission latency in mobile landmark search. This descriptor is offline learnt from the location contexts of geo-tagged Web photos from both Flickr and Panoramio with two phrases: First, we segment the landmark photo collections into discrete geographical regions using a Gaussian Mixture Model [Stauffer et al., 2000]. Second, a ranking sensitive vocabulary boosting is introduced to learn a compact codebook within each region. To tackle the locally optimal descriptor learning caused by imprecise geographical segmentation, we further iterate above phrases by feedback an “entropy” based descriptor compactness into a prior distribution to constrain the Gaussian mixture modeling. Consequently, when entering a specific geographical region, the codebook in the mobile device is downstream adapted, which ensures efficient extraction of compact descriptor, its low bit rate transmission, as well as promising discrimination ability. We deploy our descriptor within both HTC and iPhone mobile phones, testing landmark search in typical areas included Beijing, New York, and Barcelona containing one million images. Our learning descriptor outperforms alternative compact descriptors [Chen et al., 2009][Chen et al., 2010][Chandrasekhar et al., 2009a][Chandrasekhar et al., 2009b] with a large margin.

This requires, for Goal-driven autonomy (GDA) is a reflective model example, experts to anticipate what discrepancies can occur, of goal reasoning that controls the focus of an identify what goals can be formulated, and define their agent's planning activities by dynamically relative priority. However, few techniques have been resolving unexpected discrepancies in the world investigated for learning this knowledge, and those that do state, which frequently arise when solving tasks in learn only goal formulation knowledge (Weber et al. 2010; complex environments. GDA agents have Powell et al. 2011). This can be problematic; while these performed well on such tasks by integrating agents may perform well in simple environments, in others a methods for discrepancy recognition, explanation, domain expert might not know the (state) expectations for goal formulation, and goal management. However, executing every action in every state, nor which goal should they require substantial domain knowledge, be pursued to resolve every possible discrepancy, or even including what constitutes a discrepancy and how the space of all possible discrepancies.

Robots must perform tasks efficiently and reliably while acting underuncertainty. One way to achieve efficiency is to give the robot common-sense knowledge about the structure of the world. Reliable robot behaviour can be achieved by modelling the uncertaintyin the world probabilistically. We present a robot system that combines these two approaches and demonstrate the improvements in efficiency and reliability that result. Our first contribution is a probabilistic relational model integrating common-sense knowledge about the world in general, with observations of a particular environment. Our second contribution is a continual planning system which is able to plan in the large problems posed by that model, by automatically switching between decision-theoretic and classical procedures. We evaluate our system on object search tasks in two different real-world indoor environments. By reasoning about the trade-offs between possible courses of action with different informational effects, and exploiting the cues and general structures of those environments, our robot is able to consistently demonstrate efficient and reliable goal-directed behaviour.