Technological advances in information sharing have raised concerns about data protection. Privacy policies contain privacy-related requirements about how the personal data of individuals will be handled by an organization or a software system (e.g., a web service or an app). In Europe, privacy policies are subject to compliance with the General Data Protection Regulation (GDPR). A prerequisite for GDPR compliance checking is to verify whether the content of a privacy policy is complete according to the provisions of GDPR. Incomplete privacy policies might result in large fines on violating organization as well as incomplete privacy-related software specifications. Manual completeness checking is both time-consuming and error-prone. In this paper, we propose AI-based automation for the completeness checking of privacy policies. Through systematic qualitative methods, we first build two artifacts to characterize the privacy-related provisions of GDPR, namely a conceptual model and a set of completeness criteria. Then, we develop an automated solution on top of these artifacts by leveraging a combination of natural language processing and supervised machine learning. Specifically, we identify the GDPR-relevant information content in privacy policies and subsequently check them against the completeness criteria. To evaluate our approach, we collected 234 real privacy policies from the fund industry. Over a set of 48 unseen privacy policies, our approach detected 300 of the total of 334 violations of some completeness criteria correctly, while producing 23 false positives. The approach thus has a precision of 92.9% and recall of 89.8%. Compared to a baseline that applies keyword search only, our approach results in an improvement of 24.5% in precision and 38% in recall.

In the area of customer support, understanding customers' intents is a crucial step. Machine learning plays a vital role in this type of intent classification. In reality, it is typical to collect confirmation from customer support representatives (CSRs) regarding the intent prediction, though it can unnecessarily incur prohibitive cost to ask CSRs to assign existing or new intents to the mis-classified cases. Apart from the confirmed cases with and without intent labels, there can be a number of cases with no human curation. This data composition (Positives + Unlabeled + multiclass Negatives) creates unique challenges for model development. In response to that, we propose a semi-supervised multi-task learning paradigm. In this manuscript, we share our experience in building text-based intent classification models for a customer support service on an E-commerce website. We improve the performance significantly by evolving the model from multiclass classification to semi-supervised multi-task learning by leveraging the negative cases, domain- and task-adaptively pretrained ALBERT on customer contact texts, and a number of un-curated data with no labels. In the evaluation, the final model boosts the average AUC ROC by almost 20 points compared to the baseline finetuned multiclass classification ALBERT model.

In this paper we present the results of our experiments in training and deploying a self-supervised retrieval-based chatbot trained with contrastive learning for assisting customer support agents. In contrast to most existing research papers in this area where the focus is on solving just one component of a deployable chatbot, we present an end-to-end set of solutions to take the reader from an unlabelled chatlogs to a deployed chatbot. This set of solutions includes creating a self-supervised dataset and a weakly labelled dataset from chatlogs, as well as a systematic approach to selecting a fixed list of canned responses. We present a hierarchical-based RNN architecture for the response selection model, chosen for its ability to cache intermediate utterance embeddings, which helped to meet deployment inference speed requirements. We compare the performance of this architecture across 3 different learning objectives: self-supervised contrastive learning, binary classification, and multi-class classification. We find that using a self-supervised contrastive learning model outperforms training the binary and multi-class classification models on a weakly labelled dataset. Our results validate that the self-supervised contrastive learning approach can be effectively used for a real-world chatbot scenario.

Many machine learning tasks involve subpopulation shift where the testing data distribution is a subpopulation of the training distribution. For such settings, a line of recent work has proposed the use of a variant of empirical risk minimization(ERM) known as distributionally robust optimization (DRO). In this work, we apply DRO to real, large-scale tasks with subpopulation shift, and observe that DRO performs relatively poorly, and moreover has severe instability. We identify one direct cause of this phenomenon: sensitivity of DRO to outliers in the datasets. To resolve this issue, we propose the framework of DORO, for Distributional and Outlier Robust Optimization. At the core of this approach is a refined risk function which prevents DRO from overfitting to potential outliers. We instantiate DORO for the Cressie-Read family of R\'enyi divergence, and delve into two specific instances of this family: CVaR and $\chi^2$-DRO. We theoretically prove the effectiveness of the proposed method, and empirically show that DORO improves the performance and stability of DRO with experiments on large modern datasets, thereby positively addressing the open question raised by Hashimoto et al., 2018.

We introduce a new scalable variational Gaussian process approximation which provides a high fidelity approximation while retaining general applicability. We propose the harmonic kernel decomposition (HKD), which uses Fourier series to decompose a kernel as a sum of orthogonal kernels. Our variational approximation exploits this orthogonality to enable a large number of inducing points at a low computational cost. We demonstrate that, on a range of regression and classification problems, our approach can exploit input space symmetries such as translations and reflections, and it significantly outperforms standard variational methods in scalability and accuracy. Notably, our approach achieves state-of-the-art results on CIFAR-10 among pure GP models.

In this paper, we propose a realistic multiple dynamic pricing approach to demand response in the retail market. First, an adaptive clustering-based customer segmentation framework is proposed to categorize customers into different groups to enable the effective identification of usage patterns. Second, customized demand models with important market constraints which capture the price-demand relationship explicitly, are developed for each group of customers to improve the model accuracy and enable meaningful pricing. Third, the multiple pricing based demand response is formulated as a profit maximization problem subject to realistic market constraints. The overall aim of the proposed scalable and practical method aims to achieve 'right' prices for 'right' customers so as to benefit various stakeholders in the system such as grid operators, customers and retailers. The proposed multiple pricing framework is evaluated via simulations based on real-world datasets.

Deep learning (DL) based language models achieve high performance on various benchmarks for Natural Language Inference (NLI). And at this time, symbolic approaches to NLI are receiving less attention. Both approaches (symbolic and DL) have their advantages and weaknesses. However, currently, no method combines them in a system to solve the task of NLI. To merge symbolic and deep learning methods, we propose an inference framework called NeuralLog, which utilizes both a monotonicity-based logical inference engine and a neural network language model for phrase alignment. Our framework models the NLI task as a classic search problem and uses the beam search algorithm to search for optimal inference paths. Experiments show that our joint logic and neural inference system improves accuracy on the NLI task and can achieve state-of-art accuracy on the SICK and MED datasets.

Variational Bayes (VB) is a critical method in machine learning and statistics, underpinning the recent success of Bayesian deep learning. The natural gradient is an essential component of efficient VB estimation, but it is prohibitively computationally expensive in high dimensions. We propose a hybrid quantum-classical algorithm to improve the scaling properties of natural gradient computation and make VB a truly computationally efficient method for Bayesian inference in highdimensional settings. The algorithm leverages matrix inversion from the linear systems algorithm by Harrow, Hassidim, and Lloyd [Phys. Rev. Lett. 103, 15 (2009)] (HHL). We demonstrate that the matrix to be inverted is sparse and the classical-quantum-classical handoffs are sufficiently economical to preserve computational efficiency, making the problem of natural gradient for VB an ideal application of HHL. We prove that, under standard conditions, the VB algorithm with quantum natural gradient is guaranteed to converge.

Algorithms implementing populations of agents which interact with one another and sense their environment may exhibit emergent behavior such as self-organization and swarm intelligence. Here a swarm system, called Databionic swarm (DBS), is introduced which is able to adapt itself to structures of high-dimensional data characterized by distance and/or density-based structures in the data space. By exploiting the interrelations of swarm intelligence, self-organization and emergence, DBS serves as an alternative approach to the optimization of a global objective function in the task of clustering. The swarm omits the usage of a global objective function and is parameter-free because it searches for the Nash equilibrium during its annealing process. To our knowledge, DBS is the first swarm combining these approaches. Its clustering can outperform common clustering methods such as K-means, PAM, single linkage, spectral clustering, model-based clustering, and Ward, if no prior knowledge about the data is available. A central problem in clustering is the correct estimation of the number of clusters. This is addressed by a DBS visualization called topographic map which allows assessing the number of clusters. It is known that all clustering algorithms construct clusters, irrespective of the data set contains clusters or not. In contrast to most other clustering algorithms, the topographic map identifies, that clustering of the data is meaningless if the data contains no (natural) clusters. The performance of DBS is demonstrated on a set of benchmark data, which are constructed to pose difficult clustering problems and in two real-world applications.

Deployed in over 80 per cent of the gaming venues in South Australia, the new solution is part of the state's gambling law reforms to protect the community from the potential harmful effects of gambling. "We had several critical capabilities that our wireless network solution must meet to support our facial recognition devices," said Fraser Larcombe, Vix Vizion. "It must be robust, bullet-proof secure, with the ability to access each machine from anywhere. We got it all from Cradlepoint and LTE." The South Australian state government established a law reform to consolidate banned individuals lists into a single government-managed list.