Whether we search for recipes, chatting with friends or pay via the web, we create massive amounts of data. Clever use of this information forms the basis for future digital services. With the development of Internet of things and artificial intelligence, the amount of data will increase dramatically, and this data is considered as the raw material in the digital economy. The value attached to mobile payments are not necessarily transactional revenue, but ownership of customer data. A report by Deutsche Bank confirms this and shows that innovation in mobile payments will open up for new products based on customer data.

These numbers are good enough to make any experienced customer support executive cringe! As alarming as it can be, it is an idea that needs to be well thought out before implementation. So to get you up to speed, in this article, we have compiled everything that you need to know before making the bold move of merging Artificial Intelligence (AI) with your existing customer support system. As an add on, we have also mentioned some of the best AI based support solutions available in the market. First, let's find out why AI is emerging as a crucial technology in providing customer support.

Three has made its Wi-Fi calling service significantly easier to use, which should help customers cut their monthly mobile bills. Previously, users could only take advantage of the feature through Three's additional inTouch app, which delivered a less-than-pleasant user experience. However, customers can now make calls and send texts over a Wi-Fi connection without the app. It's a handy service, allowing users to both save money and stay in touch with friends and family whenever a Wi-Fi network is available, even when signal is poor or non-existent. The giant human-like robot bears a striking resemblance to the military robots starring in the movie'Avatar' and is claimed as a world first by its creators from a South Korean robotic company Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session A man looks at an exhibit entitled'Mimus' a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S The Jaguar I-PACE Concept car is the start of a new era for Jaguar.

Compare broadband providers and find the best deal for you with our Best Broadband Deals page. Three has made its Wi-Fi calling service significantly easier to use, which should help customers cut their monthly mobile bills. Previously, users could only take advantage of the feature through Three's additional inTouch app, which delivered a less-than-pleasant user experience. However, customers can now make calls and send texts over a Wi-Fi connection without the app. It's a handy service, allowing users to both save money and stay in touch with friends and family whenever a Wi-Fi network is available, even when signal is poor or non-existent.

An AI just claimed another gaming victory over humans by winning a 20-day poker tournament. The AI, called Libratus, took on four of the world's best Heads-Up No-Limit Texas Hold'Em poker players at a Pennsylvania casino. After 120,000 hands, Libratus won with a lead of over $1.7 million in chips. "I'm feeling great," says Tuomas Sandholm, a computer scientist at Carnegie Mellon University who was part of the team that created the AI. "This is a David versus Goliath story, and Libratus was able to throw a pebble."

Hiring managers can spend hours using primitive keyword search tools to sift through half-relevant resumes on job boards, and workers with in-demand skills get bombarded with emails from recruiters offering them jobs they're not particularly interested in, says Ed Donner, cofounder and CEO of New York startup Untapt. "Hiring tech people is an incredible pain point," says Donner, who previously headed a technology team with hundreds of employees at JPMorgan Chase. "It's still impossibly hard to find talent." Untapt is one of a number of companies looking to make it easier to digitally dig through piles of resumes, using machine learning techniques to develop algorithms that predict how well-suited a candidate is for a job. Advocates and industry experts say that adding automation to recruiting can save time and money and can potentially help hiring managers find and consider a more diverse set of applicants.

This essay appears in today's edition of the Fortune Brainstorm Health Daily. Get it delivered straight to your inbox. Those of you who read the Fortune CEO Daily--penned each morning at an ungodly hour by my boss, Alan Murray--got a taste of what seems like a fascinating panel on artificial intelligence at Davos. The panel included Mustafa Suleyman, co-founder of DeepMind (gobbled up for a song by Google in 2014), Microsoft CEO Satya Nadella, Dow CEO Andrew Liveris, and the cognitively impressive head of IBM Watson, David Kenny, whom I interviewed at length in October. You can find Alan's full post from this morning here.

Deadline day has arrived for Sky, which is unlikely to reach a deal with Discovery Communications over its portfolio of 13 channels. The giant human-like robot bears a striking resemblance to the military robots starring in the movie'Avatar' and is claimed as a world first by its creators from a South Korean robotic company Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session A man looks at an exhibit entitled'Mimus' a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S The Jaguar I-PACE Concept car is the start of a new era for Jaguar.

To say the Kingdom Hearts franchise is difficult for new players would be a similar understatement to saying: 'Aren't people a bit miffed about the EU referendum vote?' We've had: Kingdom Hearts, Kingdom Hearts Chains of Memories, Kingdom Hearts II, Kingdom Hearts Encoded, Kingdom Hearts 358/2 Days, prequel Kingdom Hearts Birth By Sleep, and more. The plot has become nightmarish to follow for anyone but hardcore fans and the series' original hook (a game that appeals to as many people as possible thanks to the inclusion of Disney characters) has been lost. The latest release from Square Enix is the bafflingly named Kingdom Hearts HD 2.8 Final Chapter Prologue. The disc features a high definition remaster of Nintendo 3DS game Kingdom Hearts 3D: Dream Drop Distance, a new installment (deep breath now) Kingdom Hearts 0.2: Birth By Sleep - A Fragmentary Passage, and a cinematic titled Kingdom Hearts χ Back Cover, which details events not shown in the original χ game. So, what story elements do you need to know from the original games?

Fifa, Madden and Battlefield have all stopped working online. Players are unable to get onto the EA servers at all because of a problem with the company's servers. The giant human-like robot bears a striking resemblance to the military robots starring in the movie'Avatar' and is claimed as a world first by its creators from a South Korean robotic company Waseda University's saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session A man looks at an exhibit entitled'Mimus' a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S The Jaguar I-PACE Concept car is the start of a new era for Jaguar.