The rapid evolution of communication networks in recent decades has intensified the need for advanced Network and Service Management (NSM) strategies to address the growing demands for efficiency, scalability, enhanced performance, and reliability of these networks. Large Language Models (LLMs) have received tremendous attention due to their unparalleled capabilities in various Natural Language Processing (NLP) tasks and generating context-aware insights, offering transformative potential for automating diverse communication NSM tasks. Contrasting existing surveys that consider a single network domain, this survey investigates the integration of LLMs across different communication network domains, including mobile networks and related technologies, vehicular networks, cloud-based networks, and fog/edge-based networks. First, the survey provides foundational knowledge of LLMs, explicitly detailing the generic transformer architecture, general-purpose and domain-specific LLMs, LLM model pre-training and fine-tuning, and their relation to communication NSM. Under a novel taxonomy of network monitoring and reporting, AI-powered network planning, network deployment and distribution, and continuous network support, we extensively categorize LLM applications for NSM tasks in each of the different network domains, exploring existing literature and their contributions thus far. Then, we identify existing challenges and open issues, as well as future research directions for LLM-driven communication NSM, emphasizing the need for scalable, adaptable, and resource-efficient solutions that align with the dynamic landscape of communication networks. We envision that this survey serves as a holistic roadmap, providing critical insights for leveraging LLMs to enhance NSM.

Although large language models (LLMs) store vast amount of knowledge in their parameters, they still have limitations in the memorization and utilization of certain knowledge, leading to undesired behaviors such as generating untruthful and inaccurate responses. This highlights the critical need to understand the knowledge boundary of LLMs, a concept that remains inadequately defined in existing research. In this survey, we propose a comprehensive definition of the LLM knowledge boundary and introduce a formalized taxonomy categorizing knowledge into four distinct types. Using this foundation, we systematically review the field through three key lenses: the motivation for studying LLM knowledge boundaries, methods for identifying these boundaries, and strategies for mitigating the challenges they present. Finally, we discuss open challenges and potential research directions in this area. We aim for this survey to offer the community a comprehensive overview, facilitate access to key issues, and inspire further advancements in LLM knowledge research.

Existing work on large language model (LLM) personalization assigned different responding roles to LLM, but overlooked the diversity of questioners. In this work, we propose a new form of questioner-aware LLM personalization, generating different responses even for the same query from different questioners. We design a dual-tower model architecture with a cross-questioner general encoder and a questioner-specific encoder. We further apply contrastive learning with multi-view augmentation, pulling close the dialogue representations of the same questioner, while pulling apart those of different questioners. To mitigate the impact of question diversity on questioner-contrastive learning, we cluster the dialogues based on question similarity and restrict the scope of contrastive learning within each cluster. We also build a multi-questioner dataset from English and Chinese scripts and WeChat records, called MQDialog, containing 173 questioners and 12 responders. Extensive evaluation with different metrics shows a significant improvement in the quality of personalized response generation.

Character-based dialogue (aka role-playing) enables users to freely customize characters for interaction, which often relies on LLMs, raising the need to evaluate LLMs' character customization capability. However, existing benchmarks fail to ensure a robust evaluation as they often only involve a single character category or evaluate limited dimensions. Moreover, the sparsity of character features in responses makes feature-focused generative evaluation both ineffective and inefficient. To address these issues, we propose CharacterBench, the largest bilingual generative benchmark, with 22,859 human-annotated samples covering 3,956 characters from 25 detailed character categories. We define 11 dimensions of 6 aspects, classified as sparse and dense dimensions based on whether character features evaluated by specific dimensions manifest in each response. We enable effective and efficient evaluation by crafting tailored queries for each dimension to induce characters' responses related to specific dimensions. Further, we develop CharacterJudge model for cost-effective and stable evaluations. Experiments show its superiority over SOTA automatic judges (e.g., GPT-4) and our benchmark's potential to optimize LLMs' character customization. Our repository is at https://github.com/thu-coai/CharacterBench.

Large language models (LLMs) have demonstrated impressive multilingual understanding and reasoning capabilities, driven by extensive pre-training multilingual corpora and fine-tuning instruction data. However, a performance gap persists between high-resource and low-resource language tasks due to language imbalance in the pre-training corpus, even using more low-resource data during fine-tuning. To alleviate this issue, we propose LinguaLIFT, a two-stage instruction tuning framework for advancing low-resource language tasks. An additional language alignment layer is first integrated into the LLM to adapt a pre-trained multilingual encoder, thereby enhancing multilingual alignment through code-switched fine-tuning. The second stage fine-tunes LLM with English-only instruction data while freezing the language alignment layer, allowing LLM to transfer task-specific capabilities from English to low-resource language tasks. Additionally, we introduce the Multilingual Math World Problem (MMWP) benchmark, which spans 21 low-resource, 17 medium-resource, and 10 high-resource languages, enabling comprehensive evaluation of multilingual reasoning. Experimental results show that LinguaLIFT outperforms several competitive baselines across MMWP and other widely used benchmarks.

Understanding user intentions is challenging for online platforms. Recent work on intention knowledge graphs addresses this but often lacks focus on connecting intentions, which is crucial for modeling user behavior and predicting future actions. This paper introduces a framework to automatically generate an intention knowledge graph, capturing connections between user intentions. Using the Amazon m2 dataset, we construct an intention graph with 351 million edges, demonstrating high plausibility and acceptance. Our model effectively predicts new session intentions and enhances product recommendations, outperforming previous state-of-the-art methods and showcasing the approach's practical utility.

While Dense Retrieval Models (DRMs) have advanced Information Retrieval (IR), one limitation of these neural models is their narrow generalizability and robustness. To cope with this issue, one can leverage the Mixture-of-Experts (MoE) architecture. While previous IR studies have incorporated MoE architectures within the Transformer layers of DRMs, our work investigates an architecture that integrates a single MoE block (SB-MoE) after the output of the final Transformer layer. Our empirical evaluation investigates how SB-MoE compares, in terms of retrieval effectiveness, to standard fine-tuning. In detail, we fine-tune three DRMs (TinyBERT, BERT, and Contriever) across four benchmark collections with and without adding the MoE block. Moreover, since MoE showcases performance variations with respect to its parameters (i.e., the number of experts), we conduct additional experiments to investigate this aspect further. The findings show the effectiveness of SB-MoE especially for DRMs with a low number of parameters (i.e., TinyBERT), as it consistently outperforms the fine-tuned underlying model on all four benchmarks. For DRMs with a higher number of parameters (i.e., BERT and Contriever), SB-MoE requires larger numbers of training samples to yield better retrieval performance.

Large Language Models (LLMs) have shown remarkable performance across various tasks, yet significant disparities remain for non-English languages, and especially native African languages. This paper addresses these disparities by creating approximately 1 million human-translated words of new benchmark data in 8 low-resource African languages, covering a population of over 160 million speakers of: Amharic, Bambara, Igbo, Sepedi (Northern Sotho), Shona, Sesotho (Southern Sotho), Setswana, and Tsonga. Our benchmarks are translations of Winogrande and three sections of MMLU: college medicine, clinical knowledge, and virology. Using the translated benchmarks, we report previously unknown performance gaps between state-of-the-art (SOTA) LLMs in English and African languages. Finally, using results from over 400 fine-tuned models, we explore several methods to reduce the LLM performance gap, including high-quality dataset fine-tuning (using an LLM-as-an-Annotator), cross-lingual transfer, and cultural appropriateness adjustments. Key findings include average mono-lingual improvements of 5.6% with fine-tuning (with 5.4% average mono-lingual improvements when using high-quality data over low-quality data), 2.9% average gains from cross-lingual transfer, and a 3.0% out-of-the-box performance boost on culturally appropriate questions. The publicly available benchmarks, translations, and code from this study support further research and development aimed at creating more inclusive and effective language technologies.

Large language models (LLMs) exhibit remarkable generative capabilities but often suffer from hallucinations. Retrieval-augmented generation (RAG) offers an effective solution by incorporating external knowledge, but existing methods still face several limitations: additional deployment costs of separate retrievers, redundant input tokens from retrieved text chunks, and the lack of joint optimization of retrieval and generation. To address these issues, we propose \textbf{RetroLLM}, a unified framework that integrates retrieval and generation into a single, cohesive process, enabling LLMs to directly generate fine-grained evidence from the corpus with constrained decoding. Moreover, to mitigate false pruning in the process of constrained evidence generation, we introduce (1) hierarchical FM-Index constraints, which generate corpus-constrained clues to identify a subset of relevant documents before evidence generation, reducing irrelevant decoding space; and (2) a forward-looking constrained decoding strategy, which considers the relevance of future sequences to improve evidence accuracy. Extensive experiments on five open-domain QA datasets demonstrate RetroLLM's superior performance across both in-domain and out-of-domain tasks. The code is available at \url{https://github.com/sunnynexus/RetroLLM}.

Motivated by the need for advanced solutions in the segmentation and inpainting of glioma-affected brain regions in multi-modal magnetic resonance imaging (MRI), this study presents an integrated approach leveraging the strengths of ensemble learning with hybrid transformer models and convolutional neural networks (CNNs), alongside the innovative application of 3D Pix2Pix Generative Adversarial Network (GAN). Our methodology combines robust tumor segmentation capabilities, utilizing axial attention and transformer encoders for enhanced spatial relationship modeling, with the ability to synthesize biologically plausible brain tissue through 3D Pix2Pix GAN. This integrated approach addresses the BraTS 2023 cluster challenges by offering precise segmentation and realistic inpainting, tailored for diverse tumor types and sub-regions. The results demonstrate outstanding performance, evidenced by quantitative evaluations such as the Dice Similarity Coefficient (DSC), Hausdorff Distance (HD95) for segmentation, and Structural Similarity Index Measure (SSIM), Peak Signal-to-Noise Ratio (PSNR), and Mean-Square Error (MSE) for inpainting. Qualitative assessments further validate the high-quality, clinically relevant outputs. In conclusion, this study underscores the potential of combining advanced machine learning techniques for comprehensive brain tumor analysis, promising significant advancements in clinical decision-making and patient care within the realm of medical imaging.