phone data

Building a chatbot that's smarter than a fifth grader


Qualities like natural language processing, voice recognition, automatic speech recognition, and question and intent analysis are components that will eventually lead to brands building smarter bots that can offer more sophisticated -- and human-like -- digital experiences for their customers. That said, like bots at the kindergarten level, these grade school bots don't have access to phone data beyond the information held in the specific application that houses the bot. To get to college level, bots need access to data beyond the app in which they live to understand user context. The search company recently purchased, a startup focused on natural language processing, and it is also spearheading projects like DeepMind, which recently made significant headway in speech synthesis.