Ever been frustrated by the checkout process when buying something on your phone? Is your billing address not the easiest thing to thumb in? Did a hidden AutoFill demon suddenly overwrite what you tapped out, with your address from seven years ago? Can you not find the one required field that's preventing you from submitting? (Spoiler: I often fall victim to all of these.)
Consumers loath the automated enterprise call center. Nothing is more frustrating than yelling into a phone at an interactive voice recognition (IVR) system that just doesn't seem to understand what you need. But few realize most enterprises aren't fans of current automated call center solutions either, often complaining that the technologies are complicated, expensive and frustrating for users.
Today, Google is shipping a major update for Google Home: multi-user support. Up to six people will be able to connect their account to Google's voice appliance, which will then be able to identify each person just by listening to them speak. The Google Home app jumped the gun on this launch earlier in the month, but now the feature is actually rolling out.