AI set to replace traditional IT administrators


In the age of the customer, human IT operators will be inferior and a new rulebook for IT operations will be needed. IT will need to change from supporting back-office processes to interacting directly with consumers and users, who will have far higher expectations of IT systems than traditional business users do. This email address is already registered. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent. By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

Machine learning and automation set to transform data centre operations


Speaking at VMworld Europe in Barcelona, Dr Wolfgang Krips, executive VP, Global Operations and GM, Amadeus IT Group - a technology vendor which supplies services to the airline industry - said the company is currently trialling the use of IBM's Watson artificial intelligence platform to monitor its data centre infrastructure. Amadeus runs a data centre with around 12,000 servers to support its business operations. VMware's chief technology officer of the EMEA region, Joe Baguley, said that the vendor - which provides software to manage data centre infrastructure - is also investigating how machine learning can benefit its customers. "As [data centres] reach scale and speeds we have not reached before, we get to the point where graphs of alerts aren't actually useful for humans to interpret in a fast enough time to maintain 100 percent availability.