automate help desk

Espressive Raises $30M Series B To Automate Help Desks


Enterprise service management startup Espressive raised $30 million for its Series B round, the company announced Wednesday. Espressive uses artificial intelligence to automate help desks for employee inquiries. Insight Partners led the Series B round, with participation from previous investors General Catalyst and Wing Venture Capital. The new funding will be used to improve the Santa Clara, California-based company's Natural Language Processing engine and Barista Employee Language Cloud (ELC), according to a statement from Espressive. The ELC learns new phrases, topics, phrase structures and synonyms as employees ask it questions.