Collaborating Authors


Can AI step up to offer help where humans cannot?


Eileen Yu began covering the IT industry when Asynchronous Transfer Mode was still hip and e-commerce was the new buzzword. Currently an independent business technology journalist and content specialist based in Singapore, she has over 20 years of industry experience with various publications including ZDNet, IDG, and Singapore Press Holdings. If applied inappropriately, artificial intelligence (AI) can bring more harm than good. But, it can offer a much-needed helping hand when humans are unable to find comfort from their own kind. AI hasn't always gotten a good rep.

McKinsey's Global Banking Annual Review


It is better to launch products off a leaner base and, should a bank seek an acquirer, a lower cost base would also help strengthen valuations. While the jury is still out on whether the current market uncertainty will result in an imminent recession or a prolonged period of slow growth, the fact is that growth has slowed. As growth is unlikely to quicken in the medium term, we have, without question, entered the late cycle. Compounding this situation is the continued threat posed by fintechs and big technology companies, as they take stakes in banking businesses. The call to action is urgent: whether a bank is a leader and seeks to "protect" returns or is one of the underperformers looking to turn the business around and push returns above the cost of equity, the time for bold and critical moves is now.

Despite efforts, businesses struggle with accessibility

MIT Technology Review

Some reasons why that's the case are tied to the sheer volume of digital content and the complexity of the internet. For businesses and content creators who want to reach the widest audiences possible and meet the expectations of all users, including those with disabilities, the dynamic nature of content poses an ongoing challenge. Consumers today expect personalized content, interactive features, and intuitive interfaces to find information, shop, get entertainment, etc. This level of personalization requires continuous changes in content based on user behavior, preferences, and other data. Unfortunately, every change comes with a risk of making content inaccessible for users with disabilities.

Huma and AstraZeneca Partner to Accelerate Innovation for Digital-First Patient Care


Huma Therapeutics Limited, a global digital health technology company advancing digital-first care delivery and research to help people live longer, fuller lives, announced a new partnership with AstraZeneca to scale innovation for digital health. This agreement follows prior use cases executed between Huma and AstraZeneca, reflecting a shared ambition to improve clinical outcomes through digital health solutions to bridge the gap between patients and clinicians. As part of this partnership, Huma and AstraZeneca will launch Software as a Medical Device (SaMD) companion apps targeted at several therapeutic areas and will partner to help accelerate adoption of decentralized clinical trials. These will build on Huma's proven technologies which already power digital-first care serving more than 1.8 million active patient users across more than 3,000 hospitals and clinics. Huma's technologies are designed to connect with clinical workflows, allowing for more efficient care delivery.

Europe's fastest-growing bootstrapped companies looking for investment


Only about 0.05% of small startup businesses go on to raise venture capital -- but they tend to hog most of the headlines. Some may simply not be in the market for fast, VC-backed growth. But others have ambitions that are just as big as the VC-backed stars. They have just opted for a different route to get there. Often it is because it hasn't been quite the right time yet for their business idea (see Yoti, for example).

The Future Of Retail:10 Years from now


I took a dive into recent history, and read an article written by Lin Grossman from about 4 years ago. How did the future look like before Covid-19 when our reality was just a science fiction saga. So we are not yet blessed by two hours delivery by drones, and physical storefronts are still out there (though we do not visit them as much), and regretfully the virtual fitting room is not yet commercial. But I share the same vision as The Futurist Faith Popcorn and "Given retail's steady migration to mobile and e-commerce, you may be wondering what retail will look like in the future". As predicted by futurist Faith Popcorn, we can continue to expect hyper-customized concierge and on-demand services, and what the writer calls "consutainment," the integration of ultra-convenience, consumption, and entertainment.

Technical Perspective: Personalized Recommendation of PoIs to People with Autism

Communications of the ACM

Recommender systems are among the most pervasive machine learning applications on the Internet. Social media, audio and video streaming, news, and e-commerce are all heavily driven by the data-intensive personalization they enable, leveraging information drawn from the behavior of large user bases to offer a myriad of recommendation services. Point of Interest (PoI) recommendation is the task of recommending locations (business, cultural sites, natural areas) for a user to visit. This is a well-established sub-field within recommender systems, and as a domain of application, it provides a good introduction to the challenges of applying personalized recommendation in practical contexts. An effective PoI recommender must consider a user's interests and preferences, as in any personalized system, but also practical aspects of travel: weather, congestion, hours of operation, seasonality, to name a few.

Top 20 Digital Transformation Pros you NEED To Follow - The AI Journal


Digital Transformation moved at a relatively slow pace for the past ten years, mainly focusing on improving products, employee experience and processes. But then, after COVID – 19 hit, IT decision-makers were forced to prioritize their IT initiatives in order to increase digital investments. According to IDC, over the next four years, worldwide Digital Transformation technology investment is set to reach at least $7.4 trillion and will be the first time that DX will account for the majority of IT spending – predicted to be a huge 53% of budgets. Digital transformation is a set of methodologies and tools which are used by modern companies to optimize their operational activities, such as increasing their reach power, providing differentiated service and increasing performance. However, digital transformation is not just a new department in the firm, but it is definitely a game-changer in technology's role in the corporate environment. That's why it is increasingly being seen as the 4th Industrial Revolution. "Think of digital transformation less as a technology project to be finished than as a state of perpetual agility, always ready to evolve for whatever customers want next, and you'll be pointed down the right path."-

How banks are building a vibrant future: 3 top strategies for digital innovation


Banks are turning to a range of new technologies to improve the customer experience and fend off competition from new players in the financial services marketplace. Banks today are operating in a highly dynamic economic and business environment, and the pressure is on to modernize their IT operations. They face some significant challenges. Low interest rates, along with the significant impact of COVID-19 (which increased credit risks), are reducing core profitability. Banks are looking for ways to reduce costs and grow revenue to counter increasing competition from Fintech firms and digital giants (Bigtechs).

Think A 'Bot' It: Conversational AI, XR, and Fashion


Imagine: social distancing restrictions are over. It's safe(r) to go out again! For once, after a long, grueling era of pandemic stress, you make plans to go out to a special public event. It hasn't happened for the longest time. Clearly, this is a cause for celebration and what else to mark the occasion than to dress yourself up a little?