Eileen Yu began covering the IT industry when Asynchronous Transfer Mode was still hip and e-commerce was the new buzzword. Currently an independent business technology journalist and content specialist based in Singapore, she has over 20 years of industry experience with various publications including ZDNet, IDG, and Singapore Press Holdings. If applied inappropriately, artificial intelligence (AI) can bring more harm than good. But, it can offer a much-needed helping hand when humans are unable to find comfort from their own kind. AI hasn't always gotten a good rep.