This post was originally featured on the 30SecondsToFly blog in 2017. Ready Player One, Ernest Cline's first novel (soon to be adapted to film by Steven Spielberg), portrays a futuristic dystopian society that consumed all the energetic resources on earth and spends most of its time emerged in a Virtual Reality platform, the Oasis. Besides the brilliant references and tributes to the '80s presented in the book, the author also makes some propositions about the role Artificial Intelligence will play in our lives in a (not so) distant future. Instead of going to the physical stores to complain about a product or a service, the customers only have to put on their VR headsets and introduce their requests and complaints to a virtual assistant (who is operated anywhere else in the world by another human being). In one of the book's chapters, an interaction between a customer and an IT assistant takes place inside of the Oasis.