Collaborating Authors


Microsoft AI powers better conversations between sellers and customers


Microsoft internal sales executives who manage a large number of accounts operate in a challenging environment. They sell a rich suite of products using an assortment of different sales tools and fragmented data. As a result, they spend too much time gathering and verifying customer information, and too little time helping customers realize how they can achieve their business goals through Microsoft technologies. Microsoft is hardly alone in this. Distilling compelling insights from disparate, siloed information systems has historically been a complex and time-consuming task for sales executives in all industries. A holistic view of data and insights at the commercial-account level simply hasn't been available. For sellers, the challenge is that too many tools take too much of their time away from focusing on their customers.

5 Pivotal Technology Trends in Retail Banking


Where once banks and credit unions routinely left technology to specialists, the subject now has become elevated to the highest-ranking issue impacting retail banking. Research by The Economist Intelligence Unit (EIU) for Temenos finds that coping with new technology is the top concern of retail bankers, ahead of changing consumer behavior, political and economic instability and dealing with bad loans, among other factors. No institution can afford to ignore the combination of new competition from fintechs and big technology companies, multiple new technologies, and soaring consumer expectations is bringing unprecedented change to retail banking that And few are ignoring it, as the EIU survey indicates. However, the how quickly and how extensively organizations respond varies sharply by institution and sometimes even by country. In a study of 161 publicly traded banking institutions around the world, Accenture found that just over half are "digital laggards," with no plans to go digital or just "half-hearted efforts."