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Partnering with C3.ai and Adobe to re-invent CRM with AI - Microsoft Dynamics 365 Blog

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As organizations worldwide continue to respond and react to a new business climate, we have seen more clearly than ever that the traditional approach to business applications is no longer sufficient. Organizations need a new class of business applications that provides the agility to see and respond to emerging trends, new opportunities, and potential risks so that ultimately, they can delight their customers and deliver the business outcomes that truly matter. That's why today we are excited to announce, together with C3.ai and Adobe, the launch of C3 AI CRM powered by Microsoft Dynamics 365. C3 AI CRM leverages Dynamics 365 as the foundation for end-to-end, intelligent customer engagement, with Adobe Experience Cloud providing real-time customer profile and customer journey management, together with C3.ai's industry-specific enterprise AI capabilities. With C3 AI CRM, organizations can unlock the power of AI-driven customer relationship management in a solution purpose-built for specific industries, leveraging data from any source to produce predictive business insights.


10 Ways AI Is Revolutionizing Sales

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Predictive opportunity scoring, predictive lead scoring, predictive analytics for forecast ... [ ] management and guided selling are the top four AI-based technologies B2B selling organizations plan to deploy in the next 12 months, according to Gartner. Sales organizations are under increased pressure to reduce selling costs while stabilizing margins and closing only the most profitable deals. Marketing teams across all industries are under increased pressure to increase the quantity, quality and qualification levels of leads that deliver the highest probability of closing this year. AI-based price and revenue management applications and platforms are proving indispensable in keeping sales, marketing, operations, services, accounting and senior management synchronized with real-time updates to achieve more. McKinsey's Global AI Survey: AI proves its worth, but few scale impact survey provides insights into where AI is making its greatest contributions and reducing expenses.


Realizing the Growth Potential of AI

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Business leaders and investors universally agree that Artificial Intelligence (AI) and Machine Learning (ML) will transform their businesses by reducing costs, managing risks, streamlining operations, accelerating growth, and fueling innovation. The potential for AI to drive revenue and profit growth is enormous. Marketing, customer service, and sales were identified as the top three functions where AI can realize its full potential according to a survey of 1,093 executives by Forbes. To realize this potential to grow revenues, profits and firm value, businesses in every industry have announced AI focused initiatives. On average, investment in advanced analytics will exceed 11% of overall marketing budgets by 2022.


How AI Can Help Small And Medium Businesses Compete Against Big Companies

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The current economic environment enables many large companies to succeed, while many small and medium businesses (SMBs) are suffering. Adding to this divide are the changes created by AI. Right now, larger companies are investing in AI because they recognize the opportunity to dominate a market using this technology. Big companies have many advantages when it comes to AI. They have more data (a critical factor for success), more talent, more opportunities for improvement, and more investment capital.


Israeli-Founded Startup Gong Raises $200M At $2.2B Valuation

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Gong.io, the US-Israeli company that uses AI to analyze customer data for sales teams, has announced it has raised its third round in 18 months, securing $200 million at a whopping $2.2 billion valuation in a Series D funding round. The funding round was led by Coatue Management, Index Ventures and Salesforce Ventures and joined by earlier investors like Sequoia Capital and Battery Ventures. Gong said it will use the new funding to "fulfill strong market demand for its Revenue Intelligence Platform, reinforce its market leadership, and invest in its product, engineering and go-to-market teams." The company said it has raised a total of $334 million to date. This includes a $65 million Series C funding round in December 2019 and a $40 million Series B investment in February 2019.


Why Integrate A Contact Center With Artificial Intelligence And CRM? - masvoz

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As the B2B (Business-to-Business) sales landscape has evolved, it offers the opportunity to harness the value of Artificial Intelligence (AI) in contact centers. In-house sales teams using CRM in the call center now have access to a wide range of automation and AI solutions that reduce costs and generate efficiencies that can increase sales closing rates. In fact, Gartner predicts that by 2020, 30% of all B2B companies will use Artificial Intelligence to augment at least one of their main sales processes. To do this, you first have to know what AI solutions to invest in, and how those investments can work with the proper integration of a CRM (Customer Relationship Management). They are two fundamental aspects to use them successfully and achieve a high ROI (Return On Investment). It is a connection between the CRM system and the software of a call center that automatically transfers data so that each system, and the people and processes that use it, work better.


5 Conversational AI Use Cases for Insurance - Haptik Blog

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Insurance is a serious and complex subject. When it comes to securing their lives, their health, and their finances from any possible eventuality, customers understandably want to leave no stone unturned. During the process of buying insurance, they require access to detailed information while evaluating multiple options, in order to make an informed decision. And they will also need constant post-purchase support when it comes to making inquiries about their policies or filing claims. Needless to say, insurance firms across the globe receive massive volumes of queries every day, from prospective customers looking to buy insurance, and existing customers looking for help.


Stikkum Announces Enhanced Version of Its Mortgage Retention Alert & Automation Platform

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Platform Updates Address Mortgage Lending Industry Challenges of Customer Loyalty and Engagement, While Demonstrating the Company's Commitment to Innovation Within the Mortgage Industry. Stikkum, a leading technology innovator in the mortgage client retention space, announced the launch of its latest version of its mortgage retention alert and automation platform. The platform enhancements strengthen the way mortgage brokers and bank loan officers can reconnect, contact, and engage existing mortgage client relationships. Based on extensive market research and customer feedback, the company has expanded its platform to accelerate provider growth by addressing key challenges plaguing the industry. "Since Stikkum is designed specifically for the mortgage industry, we prioritize staying on top of off-market trends and incorporating customer insights to make dynamic solutions that help our customers achieve success," said Stikkum Managing Partner Jeff Londres.


5 Ways To Close More Deals In A Downturn Using AI

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Bottom Line: Understanding which pricing strategies cause buyers to progress through buying processes in a downturn still isn't completely understood, but AI-based pricing can help remove blind spots in how pricing drives more sales during recessionary times. Even in stable, healthy economic conditions, just 42% of sales professionals are making quota based on Salesforce's State of Sales Report. Only 16% will be over 100% of quota in a given year. In an economic downturn, these numbers shrink, making the struggle very real to make quota in a recession. Here's what it's like to compete on pricing during a downturn: CROs say that sales cycles vary by industry, with automotive being the slowest and medical device manufacturing, medical plastics including PPE production, and consumer packaged goods manufacturers being the fastest.


Realizing the Growth Potential of AI

#artificialintelligence

Business leaders and investors universally agree that Artificial Intelligence (AI) and Machine Learning (ML) will transform their businesses by reducing costs, managing risks, streamlining operations, accelerating growth, and fueling innovation. The potential for AI to drive revenue and profit growth is enormous. Marketing, customer service, and sales were identified as the top three functions where AI can realize its full potential according to a survey of 1,093 executives by Forbes. To realize this potential to grow revenues, profits and firm value, businesses in every industry have announced AI focused initiatives. On average, investment in advanced analytics will exceed 11% of overall marketing budgets by 2022.