When Whitney Bailey bought an Amazon Echo, she wanted to use the hands-free calling feature in case she fell and couldn't reach her phone. She hoped that it would offer her family some peace of mind and help make life a little easier. In some ways, she says, it does. But because she has cerebral palsy, her voice is strained when she talks, and she struggles to get Alexa to understand her. To make matters worse, having to repeat commands strains her voice even more.