Collaborating Authors


A Comprehensive Overview of Recommender System and Sentiment Analysis Artificial Intelligence

Recommender system has been proven to be significantly crucial in many fields and is widely used by various domains. Most of the conventional recommender systems rely on the numeric rating given by a user to reflect his opinion about a consumed item; however, these ratings are not available in many domains. As a result, a new source of information represented by the user-generated reviews is incorporated in the recommendation process to compensate for the lack of these ratings. The reviews contain prosperous and numerous information related to the whole item or a specific feature that can be extracted using the sentiment analysis field. This paper gives a comprehensive overview to help researchers who aim to work with recommender system and sentiment analysis. It includes a background of the recommender system concept, including phases, approaches, and performance metrics used in recommender systems. Then, it discusses the sentiment analysis concept and highlights the main points in the sentiment analysis, including level, approaches, and focuses on aspect-based sentiment analysis.

Building A User-Centric and Content-Driven Socialbot Artificial Intelligence

To build Sounding Board, we develop a system architecture that is capable of accommodating dialog strategies that we designed for socialbot conversations. The architecture consists of a multi-dimensional language understanding module for analyzing user utterances, a hierarchical dialog management framework for dialog context tracking and complex dialog control, and a language generation process that realizes the response plan and makes adjustments for speech synthesis. Additionally, we construct a new knowledge base to power the socialbot by collecting social chat content from a variety of sources. An important contribution of the system is the synergy between the knowledge base and the dialog management, i.e., the use of a graph structure to organize the knowledge base that makes dialog control very efficient in bringing related content to the discussion. Using the data collected from Sounding Board during the competition, we carry out in-depth analyses of socialbot conversations and user ratings which provide valuable insights in evaluation methods for socialbots. We additionally investigate a new approach for system evaluation and diagnosis that allows scoring individual dialog segments in the conversation. Finally, observing that socialbots suffer from the issue of shallow conversations about topics associated with unstructured data, we study the problem of enabling extended socialbot conversations grounded on a document. To bring together machine reading and dialog control techniques, a graph-based document representation is proposed, together with methods for automatically constructing the graph. Using the graph-based representation, dialog control can be carried out by retrieving nodes or moving along edges in the graph. To illustrate the usage, a mixed-initiative dialog strategy is designed for socialbot conversations on news articles.

Probabilistic Graphical Models for Credibility Analysis in Evolving Online Communities Machine Learning

One of the major hurdles preventing the full exploitation of information from online communities is the widespread concern regarding the quality and credibility of user-contributed content. Prior works in this domain operate on a static snapshot of the community, making strong assumptions about the structure of the data (e.g., relational tables), or consider only shallow features for text classification. To address the above limitations, we propose probabilistic graphical models that can leverage the joint interplay between multiple factors in online communities --- like user interactions, community dynamics, and textual content --- to automatically assess the credibility of user-contributed online content, and the expertise of users and their evolution with user-interpretable explanation. To this end, we devise new models based on Conditional Random Fields for different settings like incorporating partial expert knowledge for semi-supervised learning, and handling discrete labels as well as numeric ratings for fine-grained analysis. This enables applications such as extracting reliable side-effects of drugs from user-contributed posts in healthforums, and identifying credible content in news communities. Online communities are dynamic, as users join and leave, adapt to evolving trends, and mature over time. To capture this dynamics, we propose generative models based on Hidden Markov Model, Latent Dirichlet Allocation, and Brownian Motion to trace the continuous evolution of user expertise and their language model over time. This allows us to identify expert users and credible content jointly over time, improving state-of-the-art recommender systems by explicitly considering the maturity of users. This also enables applications such as identifying helpful product reviews, and detecting fake and anomalous reviews with limited information.

Sentiment Analysis with Global Topics and Local Dependency

AAAI Conferences

With the development of Web 2.0, sentiment analysis has now become a popular research problem to tackle. Recently, topic models have been introduced for the simultaneous analysis for topics and the sentiment in a document. These studies, which jointly model topic and sentiment, take the advantage of the relationship between topics and sentiment, and are shown to be superior to traditional sentiment analysis tools. However, most of them make the assumption that, given the parameters, the sentiments of the words in the document are all independent. In our observation, in contrast, sentiments are expressed in a coherent way. The local conjunctive words, such as “and” or “but”, are often indicative of sentiment transitions. In this paper, we propose a major departure from the previous approaches by making two linked contributions. First, we assume that the sentiments are related to the topic in the document, and put forward a joint sentiment and topic model, i.e. Sentiment-LDA. Second, we observe that sentiments are dependent on local context. Thus, we further extend the Sentiment-LDA model to Dependency-Sentiment-LDA model by relaxing the sentiment independent assumption in Sentiment-LDA. The sentiments of words are viewed as a Markov chain in Dependency-Sentiment-LDA. Through experiments, we show that exploiting the sentiment dependency is clearly advantageous, and that the Dependency-Sentiment-LDA is an effective approach for sentiment analysis.