In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several specific goals, often (but not always) within a specific domain. We also consider the concept of embodied conversational agents, briefly reviewing aspects such as character animation and speech processing. The many different approaches for representing dialogue in CAs are discussed in some detail, along with methods for evaluating such agents, emphasizing the important topics of accountability and interpretability. A brief historical overview is given, followed by an extensive overview of various applications, especially in the fields of health and education. We end the chapter by discussing benefits and potential risks regarding the societal impact of current and future CA technology.
Artificial intelligence (AI) has become a part of everyday conversation and our lives. It is considered as the new electricity that is revolutionizing the world. AI is heavily invested in both industry and academy. However, there is also a lot of hype in the current AI debate. AI based on so-called deep learning has achieved impressive results in many problems, but its limits are already visible. AI has been under research since the 1940s, and the industry has seen many ups and downs due to over-expectations and related disappointments that have followed. The purpose of this book is to give a realistic picture of AI, its history, its potential and limitations. We believe that AI is a helper, not a ruler of humans. We begin by describing what AI is and how it has evolved over the decades. After fundamentals, we explain the importance of massive data for the current mainstream of artificial intelligence. The most common representations for AI, methods, and machine learning are covered. In addition, the main application areas are introduced. Computer vision has been central to the development of AI. The book provides a general introduction to computer vision, and includes an exposure to the results and applications of our own research. Emotions are central to human intelligence, but little use has been made in AI. We present the basics of emotional intelligence and our own research on the topic. We discuss super-intelligence that transcends human understanding, explaining why such achievement seems impossible on the basis of present knowledge,and how AI could be improved. Finally, a summary is made of the current state of AI and what to do in the future. In the appendix, we look at the development of AI education, especially from the perspective of contents at our own university.
In the Internet of Things (IoT) era, billions of sensors and devices collect and process data from the environment, transmit them to cloud centers, and receive feedback via the internet for connectivity and perception. However, transmitting massive amounts of heterogeneous data, perceiving complex environments from these data, and then making smart decisions in a timely manner are difficult. Artificial intelligence (AI), especially deep learning, is now a proven success in various areas including computer vision, speech recognition, and natural language processing. AI introduced into the IoT heralds the era of artificial intelligence of things (AIoT). This paper presents a comprehensive survey on AIoT to show how AI can empower the IoT to make it faster, smarter, greener, and safer. Specifically, we briefly present the AIoT architecture in the context of cloud computing, fog computing, and edge computing. Then, we present progress in AI research for IoT from four perspectives: perceiving, learning, reasoning, and behaving. Next, we summarize some promising applications of AIoT that are likely to profoundly reshape our world. Finally, we highlight the challenges facing AIoT and some potential research opportunities.