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Council Post: Using AI And Machine Learning To Improve The Health Insurance Process

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Albert Pomales is Co-Founder and CEO of KindHealth, bringing complex insurance solutions to the consumer. Health insurance is a source of confusion, frustration and stress for many Americans. While the federal and state governments have taken measures to improve the health insurance system, many Americans still groan at the complexities and shortcomings that leave some 15% of adults ages 19-34 uninsured, and both uninsured and insured people say insurance is too expensive. Reforms to the nation's healthcare system are also insufficient for many. About 11% of uninsured people had income below the poverty level but were ineligible for Medicaid because their state did not expand the program.


Deloitte disruption ahead IBM Watson

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Disruption ahead: Deloitte's point of view on IBM Watson8 9. What makes Watson unique In technical terms, IBM Watson is an advanced open-domain question answering (QA) system with deep natural language processing (NLP) capabilities. At this point, the Watson Software as a Service (SaaS) platform is most effectively used to sift through massive amounts of text--documents, emails, social posts, and more--to answer questions in real time. Watson accepts questions posed by the user in natural language and provides the user with a response (or a set of responses) by generating and evaluating various hypotheses around different interpretations of the question and possible answers to it. Unlike keyword-based search engines, which simply retrieve relevant documents, Watson gleans context from the question to provide the user with precise and relevant answers, along with confidence ratings and supporting evidence. Its learning capabilities allow Watson to adapt and improve hypothesis generation and evaluation processes over time through interactions with users. Developers and other users can improve the accuracy of responses by "training" Watson. IBM is also continuing to expand Watson's capabilities to incorporate visualization, reasoning, ability to relate to users, and deeper exploration to gain a broader understanding of the information content. Watson recently launched a new platform service that has the ability to ingest and interpret still and video images, which is another significant type of unstructured data.