New research has shown that grocery retailers are struggling to optimise stock replenishment processes, with almost half saying that their decisions are still based on'gut feeling'. Retail applications provider Blue Yonder surveyed 750 grocery managers and directors in the US, UK, Germany and France. It found that, in spite of a rise in accurate algorithms for automated replenishment and demand planning, 46% of surveyed directors in the UK say that replenishment is still an entirely manual process and the same amount saying that it was fully automated. A further 30% believed that instinct-based decision making was slowing them down. Of the four countries involved in Blue Yonder's survey, Germany had the highest proportion of respondents using manual or partially automated systems, with just one-third of managers who had fully automated their stock replenishment processes.
A global study of 750 grocery decision-makers reveals key challenges in meeting customer expectations. Grocery retailers face many challenges and barriers to delivering on their customer experience promises of'any time, anywhere'. To understand these challenges, we commissioned a global survey to discover how grocery retail managers and directors feel about their customer experience delivery. The research also uncovered thoughts on how to overcome the hurdles of delivering the best customer experience. The findings are the result of interviews with 750 grocery managers and directors across the globe, in the UK, USA, Germany and France.