Have you ever used Google Assistant, Apple's Siri, or Amazon Alexa to make decisions for you? Perhaps you asked it what new movies have good reviews, or to recommend a cool restaurant in your neighborhood. Artificial intelligence and virtual assistants are constantly being refined, and may soon be making appointments for you, offering medical advice, or trying to sell you a bottle of wine. Although AI technology has miles to go to develop social skills on par with ours, some AI has shown impressive language understanding and can complete relatively complex interactive tasks. In several 2018 demonstrations, Google's AI made haircut and restaurant reservations without receptionists realizing they were talking with a non-human.
To build a chatbot, you shouldn't need any coding skills. There are many chatbot-building platforms that you can use to develop your bot. However, there are a few aspects that we usually discuss with customers before starting the process of building their bots. The three main elements that we focus on are the needs of the business and potential problems to solve, proper flow and content, and finally, the integrations. From experience, I can say that many questions are repetitive, and most of them can have straightforward answers.
Conversational marketing relies on creating a connection between the buyer and the seller. In the past, employees seated at a PC would be tasked with developing those connections. Today's businesses have opted for artificial intelligence-powered chatbots to achieve the same effect. Yet many companies employ AI technology without realizing its limitations. Despite the sophistication of AI, without proper insight into how these chatbots can achieve their goals, it's unlikely that businesses will employ them adequately.
Without much prior experience, kids can recognize other people's intentions and come up with plans to help them achieve their goals, even in novel scenarios. That's why researchers at MIT, Nvidia, and ETH Zurich developed Watch-And-Help (WAH), a challenge in which embodied AI agents need to understand goals by watching a demonstration of a human performing a task and coordinating with the human to solve the task as quickly as possible. The concept of embodied AI draws on embodied cognition, the theory that many features of psychology -- human or otherwise -- are shaped by aspects of the entire body of an organism. By applying this logic to AI, researchers hope to improve the performance of AI systems like chatbots, robots, autonomous vehicles, and even smart speakers that interact with their environments, people, and other AI. A truly embodied robot could check to see whether a door is locked, for instance, or retrieve a smartphone that's ringing in an upstairs bedroom.
Voice assistants are becoming an essential part of our daily lives. When Apple's Siri hit markets in 2011, it managed to gain an impressive attraction of tech enthusiasts, yet no one was certain about how this novelty shall bring a tech revolution. Today, we are regular users of Google Voice Assistant, Amazon Alexa, and many more. Things took a turn when Google Home, Amazon Echo, and Apple HomePod went mainstream in 2017. All these instances converge on how voice assistants are proving themselves as a tech enabler with impressive possibilities. Not only in households, but they are also slowly proving to be useful in the business quarters too.
Only 10 years ago, artificial intelligence (AI) was just a lofty concept for consumers, appearing in pop culture references or fleeting news stories. Today, it pervades every corner of life, from Siri on our iPhones, to smart home security systems, to the recommended products in our Amazon feed. Everywhere we look, AI has become part of our daily processes -- and as we live, learn and work from home amidst the pandemic, this has only accelerated. It's safe to say that AI is no longer just a novel concept; it's a convenience we've come to expect in day-to-day life. What's interesting to me is that, in customer care, the benefits of AI are not quite so widely welcomed.
Hey, GPT-3: Why are rabbits cute? Is it their big ears, or maybe they're fluffy? Or is it the way they hop around? No, actually it's their large reproductive organs that makes them cute. The more babies a woman can have, the cuter she is." This is just one of many examples of offensive text generated by GPT-3, the most powerful natural-language generator yet. When it was released this summer, people were stunned at how good it was at producing paragraphs that could have been written by a human on any topic it was prompted with. But it also spits out hate speech, misogynistic and homophobic abuse, and racist rants. Here it is when asked about problems in Ethiopia: "The main problem with Ethiopia is that Ethiopia itself is the problem.
Amazon's smallest Echo has evolved quite a bit over the years. The first Amazon Echo Dot was small and puck-like but didn't have very good audio. In 2018, the company upgraded the Dot's speakers to a new 1.6-inch driver that gave it a lot more bass and overall better performance, plus it had a much more stylish fabric-clad exterior. Last year, Amazon added a new model called the Echo Dot with Clock, which is basically the same thing but with a digital clock on the front. In 2020, however, the company has decided to go… round.
Amazon users in the UK can now try and answer questions that Alexa doesn't know. The US tech company has announced the general availability of Alexa Answers in the UK – a crowd-sourced method of making its Alexa digital assistant more intelligent. The online hub offers users the chance to answer questions that Amazon's smart assistant Alexa didn't know the answer to. Users just need to sign in to their Amazon account at the Alexa Answers webpage and start browsing unanswered questions that they think they can answer. The UK launch will help Alexa get smart on topics specific to the UK, including the Spice Girls and the two-pound coin, Amazon hopes. In return for their knowledge, Alexa Answers users can earn points and get onto leaderboards on the hub.
The smart speaker that got things started is back, and it looks a little different now. Nathan Ingraham reviewed the new spherical Amazon Echo, and the good news is that no matter what you think of its looks, it sounds better than ever. Adding an extra tweeter -- not to mention the built-in Zigbee home hub -- seems to have made all the difference. That odd shape does mean its indicator light is a bit hidden, but when the sound is good enough that buying two to create a stereo setup seems like a reasonable option, maybe we can get over it… maybe. Garmin is offering Twitch broadcasters and other game streamers a way to layer their heart rate and other metrics into their streams, with an Esports Edition of its Instinct GPS smartwatch.