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The Role of Social Movements, Coalitions, and Workers in Resisting Harmful Artificial Intelligence and Contributing to the Development of Responsible AI

arXiv.org Artificial Intelligence

There is mounting public concern over the influence that AI based systems has in our society. Coalitions in all sectors are acting worldwide to resist hamful applications of AI. From indigenous people addressing the lack of reliable data, to smart city stakeholders, to students protesting the academic relationships with sex trafficker and MIT donor Jeffery Epstein, the questionable ethics and values of those heavily investing in and profiting from AI are under global scrutiny. There are biased, wrongful, and disturbing assumptions embedded in AI algorithms that could get locked in without intervention. Our best human judgment is needed to contain AI's harmful impact. Perhaps one of the greatest contributions of AI will be to make us ultimately understand how important human wisdom truly is in life on earth.


lukasz-madon/awesome-remote-job

#artificialintelligence

Adeva partners with companies to scale engineering teams on-demand. AgentFire - Hyper local real estate websites powered by Wordpress. Aha! - Aha! is roadmapping software for PMs who want their mojo back. AirTreks - Multi-stop international flight planner with a distributed team. We are strategists, researchers, designers, and developers who craft custom digital experiences for publishers, nonprofit institutions, museums, and brands. ALICE empowers the world's best hotels to deliver a remarkable guest experience. Makes software that helps teachers make e-learning courses. AT&T - Nearly 20% of the eligible workforce works remotely. Authentic F & F - Independent design and technology studio based in Denver and Minnesota Aurity - 100% remote company, specializing in React and React Native.


Salesforce introduces new Sales Cloud features to boost automation and remote collaboration

#artificialintelligence

Salesforce today rolled out the next generation of Service Cloud, including enhancements to Cloud Voice and Einstein Bots. The company says that the features and products are intended to address the new reality brought about by the coronavirus pandemic. Over the past year, service agents moved quickly to work from home but were forced to rely on legacy technology that wasn't designed to manage distributed workforces. Today, parts of the world are beginning to reopen, but these reopenings are raising questions around updated policies, protocols, and safety measures. This adds a new level of challenge for agents, who are already contending with increased workloads.


AI ethics: How Salesforce is helping developers build products with ethical use and privacy in mind

ZDNet

People have long debated what constitutes the ethical use of technology. But with the rise of artificial intelligence, the discussion has intensified as it's now algorithms not humans that are making decisions about how technology is applied. In June 2020, I had a chance to speak with Paula Goldman, Chief Ethical and Humane Use Officer for Salesforce about how companies can develop technology, specifically AI, with ethical use and privacy in mind. I spoke with Goldman during Salesforce's TrailheaDX 2020 virtual developer conference, but we didn't have a chance to air the interview then. I'm glad to bring it to you now, as the discussion about ethics and technology has only intensified as companies and governments around the world use new technologies to address the COVID-19 pandemic. The following is a transcript of the interview, edited for readability. Bill Detwiler: So let's get right to it.


Sponsored post: Automation and AI are changing business: Will you iterate or innovate?

#artificialintelligence

If 2020 was the year that forced the acceleration of digital transformation, this year will be the year that tests which companies can reimagine the new rules of business and find opportunities to innovate. Atop the list of technologies driving this change are artificial intelligence (AI) and automation, which together enable companies to accelerate productivity and augment customer and employee experiences. While most get that AI and automation are keys to future scale and optimization, many don't realize the potential to reimagine the future of work and business through operational and business model innovation. While some companies are using technology to incrementally make existing systems and processes more efficient, others are finding ways to introduce entirely new customer and employee experiences that unlock new business value. With this vision, businesses can alter their trajectory and explore the art of the possible.


Sales Calls Have Gone Virtual, and AI Is Listening In

WIRED

The Covid-19 pandemic has converted thousands of salespeople from road warriors to Zoom warriors. Some companies are making the most of this shift by using tools powered by artificial intelligence to track and analyze their salesforce's virtual pitches. "You definitely miss the lunch, the dinner, the happy hour," says Jeramee Waldum, vice president of global sales at MavenLink, a maker of project management software whose dozens of once-traveling salespeople are now stuck behind webcams. Before Covid, Waldum says the MavenLink sales team spent roughly half its time on the road, treating customers to lunches, holding seminars with prospective clients, and chasing down signatures to close a deal. "We've had to get creative," Waldum says.


Salesforce's Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital Transformation - GovCon Wire

#artificialintelligence

Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has prompted government agencies to advance digital transformation and deliver better customer service through the adoption of cloud platforms. "The digital customer experience in government benefits tremendously from cloud technology because it supports mobile solutions in ways that otherwise would not exist and leads to much higher adoption rates plus happier customers," Zamanzada wrote. "Cloud can also handle the fluctuating bandwidth of demands so that agencies can scale up or scale down as needed." She noted that agencies should work to provide citizens with an omnichannel experience to facilitate communications and interaction with the government and use artificial intelligence platforms to gain deeper understanding of their customers in order to better meet their needs. "They can use those insights to create human-centered design frameworks as part of their digital transformation plans while they continue to fine-tune their business processes and home in on mission effectiveness," Zamanzada added.


A Smarter Way to Predict Cash Flow Led This Company to Adopt AI

#artificialintelligence

This article is contributed by Internet Creations, a professional services organization based in New Jersey, and a Salesforce partner with 11 support agent and sales apps on the AppExchange. During my career, I've learned the value of creating experiences that help keep stress levels down -- to anticipate what people may need before they have a problem. When the founder of Internet Creations asked me to take on the role of CEO shortly after COVID-19 hit, I knew this leadership approach would be more important than ever during the crisis. What fears might employees and customers have? How can we proactively solve them?


Patients Want AI for Personalization in Healthcare: Salesforce Report

#artificialintelligence

A study by Salesforce suggests that people, especially the millennials and Generation X prefer increased use of technology for better access to Healthcare and Personalized services. Appointment scheduling, health reminders, personalized recommendations, and cost-saving recommendations were the major factors that make Artificial Intelligence lucrative for them. According to the Connected Health Care Report, around 60 percent of consumers don't think that the communications received from Healthcare institutions are relevant to them. As of now, around 58 percent were unsure about medications, practitioners, procedures or insurer covers. Around 42 percent of people say that life circumstances like work-related commitments have caused them to miss an appointment with a provider.


Patients Want AI for Personalization in Healthcare: Salesforce Report

#artificialintelligence

A study by Salesforce suggests that people, especially the millennials and Generation X prefer increased use of technology for better access to Healthcare and Personalized services. Appointment scheduling, health reminders, personalized recommendations, and cost-saving recommendations were the major factors that make Artificial Intelligence lucrative for them. According to the Connected Health Care Report, around 60 percent of consumers don't think that the communications received from Healthcare institutions are relevant to them. As of now, around 58 percent were unsure about medications, practitioners, procedures or insurer covers. Around 42 percent of people say that life circumstances like work-related commitments have caused them to miss an appointment with a provider.