Collaborating Authors


Klara and the Sun by Kazuo Ishiguro review – what it is to be human


Klara and the Sun asks readers to love a robot and, the funny thing is, we do. This is a novel not just about a machine but narrated by a machine, though the word is not used about her until late in the book when it is wielded by a stranger as an insult. People distrust and then start to like her: "Are you alright, Klara?" Apart from the occasional lapse into bullying or indifference, humans are solicitous of Klara's feelings – if that is what they are. Klara is built to observe and understand humans, and these actions are so close to empathy they may amount to the same thing. "I believe I have many feelings," she says.

I Interviewed One of The World's Most Advanced AI Systems: GPT3


Create, Schedule, Optimize and Publish All Your Content From One Dashboard. Create Content That Ranks, At Scale. I have been fascinated by computers in general since I was a kid. I can remember the computer lab when I was maybe 5 or 6 years old and we were being taught using a computer through the DOS prompt. I have seen computers and technology progress exponentially through time.

The strange bedfellows of AI and ethics


Over the last decade, we have heard a lot of doom-saying about how artificial intelligence (AI) would result in the loss of huge numbers of jobs. However, the picture (across both public and private sectors) is now starting to look not only more nuanced but also more positive. A 2017 report from consultancy PWC suggested that embedding AI across all sectors is likely to create thousands of jobs. In the UK, one estimate suggests that it could contribute as much as 5% of GDP within 10 years. That's not to say that we won't lose jobs, because we undoubtedly will.

Ahmed Elsamadisi, Founder & CEO of – Interview Series


Ahmed started his career at Cornell's Autonomous Systems Laboratory focusing on human-robot interaction and Bayesian data fusion as well as building algorithms for autonomous cars. What initially attracted you to AI and data science? I fell in love with how people make decisions. Starting with psychology, to social engineering, and finally to how we reason about uncertainty. This led me to dive into Bayesian mathematics and the world started making more sense.

Why your diversity and inclusion efforts should include neurodiverse workers


Neurodivergent workers bring pattern recognition and skills that are crucial to enterprises and cybersecurity. I caught up with Craig Froelich, chief information security officer at Bank of America, to talk about hiring neurodiverse workers and how they can benefit cybersecurity teams. Here are some of the highlights. Neurodiversity is part of Bank of America's hiring strategy. Neuro-diverse people and neurodivergent people have been in our organization for a long time.

EETimes - Allowing Machines to Listen, and Understand


As we move towards more ubiquitous, always-on sensing and computing, power becomes increasingly important. There's perhaps no better an example of where this is important than the voice-activated devices on our desks, in our pockets, and distributed around our homes. As we saw last year, keyword spotting in particular is currently a target for all kinds of neuromorphic technologies. The 2020 winner of the Misha Mahowald Prize for Neuromorphic Engineering is Prof. Shih-Chii Liu and her team, who have been working on low-latency, low-power sensors for detecting speech. The dynamic audio sensors that Shih-Chii Liu and her team at the Institute of Neuroinformatics (INI) have been developing could eventually address this market.

A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond - CallMiner


Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer service needs, according to Forrester. Other channels are gaining ground, however, with digital channels, such as chat and email, and web-based self-service becoming increasingly utilized by consumers. New technologies are providing consumers with more options for connecting with the companies they do business with, but technology advancements are also reshaping the way companies are meeting those needs. Once a pipe dream believed to be far off in the future, artificial intelligence (AI) is one innovation that's transforming the customer service landscape. We've put together this guide to provide a comprehensive history of AI in the call center, from the advent of artificial intelligence as a whole to its first use in the call center and the potential for future disruption.



At the core of good marketing lies in-depth customer insight. Before technology took over the world, customer insight was a lot tougher because it meant physical surveys, in-person interviews / meetings / conversations, etc. With technology allowing us to do many things at the click of a mouse, it is much easier to gather knowledge about what customers want, what they like, what they dislike, how they react to different marketing tools, etc.  Data Science and Analytics used to be a field associated with those in technical workspaces. However, it has become critical to digital marketing as well. Data science allows you to collect data about your customers while analytics segregates that into segments of different categories. Basis the quality of data acquired, this information can be the ammunition required to create a successful marketing strategy.  IAMAI’s recent research revealed that there are around 500 million active internet users in India. This is a HUGE opportunity for brands because it allows them to gather data from different geographies and demographics, tabulate it, infer from it and thereby utilise it to their advantage.  Was the content engaging? Did it reach the right people? How did the target audience react to the marketing targeted at them? What worked best? What didn’t work well? These are typical questions in the mind of any marketing professional that data science and analytics can answer. It also mitigates the risk massively because you can now offer a service / product that has a market, rather than use guesswork to create something.  Another huge change has been the extensive use of artificial intelligence, which is transforming digital strategies completely. Be it google AI, Siri, Alexa or any other assistant that caters to all our questions, we are slowly becoming heavily reliant on AI. It is believed that AI will become indispensable in all future digital tools and products, especially those connected to marketing.  If you are one of those that doesn’t use voice search through an assistant, you may think that artificial intelligence has not made its entry into your life but you are definitely mistaken. AI is also behind showing you relevant products based on your searches and purchases. It tracks your digital journey, recognises and analyses your behaviours and then shows you what you may like to see. This proves to be a win-win for both the customer and the brand as there is a higher chance of conversion.  Artificial intelligence is also effective in implementing good Customer Relationship Management through tools like AI chatbots. Programming the chatbot with relevant questions and answers can reduce the work of multiple people, thereby reducing costs in the long run. Global tech giants are choosing to combine data science, analytics and artificial intelligence in order to create a machinery that can be depended on for customer inputs and insight.  Although India is still in its nascent stage in terms of heavy use of this technology, it is catching up quickly. Some of the biggest firms across the country are realising its value and walking down this path. The question that arises always though is – how much is too much? How far should a brand dive into the lives of its potential customers for its benefit? What do you think? By Mr. Vikram Kumar, Co-Founder & Managing Director, SRV Media Pvt. Ltd. The post WHY DATA SCIENCE AND ARTIFICIAL INTELLIGENCE ARE DRIVING FORCES BEHIND DIGITAL MARKETING appeared first on NASSCOM Community |The Official Community of Indian IT Industry.

A Marine who worked on 'Six Days in Fallujah' in 2009 helped us see why it exists


There's no easy way to talk about Six Days in Fallujah. That was clear in 2009 when Konami revealed the Atomic Games project set during the Iraq War's second battle of Fallujah, in 2004. Intense backlash led the Japanese publisher to cancel the game just weeks later. And it's been just as clear in 2021, with Atomic once again taking flak in the midst of a fresh attempt to make the game happen. There are plenty of reasons to be suspicious of an effort to recreate one of the deadliest engagements in a controversial war as an entertainment product. But even allowing for that, it's always bugged me that Six Days in Fallujah got canceled way back when. Very few people ever got a chance to even see the game.

Interview with Eleni Vasilaki – talking bio-inspired machine learning


Eleni Vasilaki is Professor of Computational Neuroscience and Neural Engineering and Head of the Machine Learning Group in the Department of Computer Science, University of Sheffield. Eleni has extensive cross-disciplinary experience in understanding how brains learn, developing novel machine learning techniques and assisting in designing brain-like computation devices. In this interview, we talk about bio-inspired machine learning and artificial intelligence. I am interested in bio-inspired machine learning. I enjoy theory and analysis of mathematically tractable systems, particularly they can be relevant for neuromorphic computation.