Sardar Vallabhbhai Patel International Airport (SVPIA) has introduced an indigenously developed artificial intelligence (AI) based surveillance service, Desk of Goodness, to help flyers through smart detection techniques. Desk of Goodness aims to serve passengers like senior citizens, women with infants, and passengers in need of a wheelchair. This desk is manned by goodness champions equipped with smart tabs, which keep them updated on possible sites where passengers need support. "Sardar Vallabhbhai Patel International Airport continues to improve infrastructure and services to enhance the passenger experience," said Jeet Adani, Director, Adani Airport Holdings. "AI-based video content analytics plays a crucial role in reaching out to flyers in emergencies. Analytics-based learnings will allow us to set new benchmarks in operational intelligence and increasing situational awareness, thereby improving safety, security and efficiency."
Nearly 85 percent of travel and hospitality professionals are using AI within their businesses, according to a recent survey by Tata Consultancy Services, which is based in India. So far, the use is largely limited to their information-technology departments, with 46 percent of companies saying they use it for functions such as processing bookings and credit-card transactions. But within four years, 60 percent of companies surveyed said that AI would expand to their marketing efforts - persuading you to book their products. Indeed, most of the AI firepower is reserved for the back-end systems designed to squeeze more profit out of an airline seat or hotel room, or to improve the efficiency of airport operations. For example, flight disruptions cost airlines billions each year, so airports are deploying AI systems to quickly deal with irregular operations.