COVID-19 has turned the world of work on its head, with many of us having spent most of 2020 separated from our colleagues and logging-in to greet each other every day from our bedrooms, living spaces, and other cobbled-together places of work. It's a year that has asked a lot of us all, and with 2021 now – somehow – on the horizon, many will be wondering what the next 12 months has in store. One thing seems certain: the new remote-working landscape hastily hammered out by 2020 won't be disappearing any time soon. In fact, working from home at least part of the time looks set to be the new way of doing things for the foreseeable future. And while organizations might have a better grasp on the technical challenges than they did at the start of the year, there is still a litany of issues to overcome if we want to make this "new normal" truly work.